Never ever leave your property to their hands! Those people lack a sense of shame but are full of lies. I moved to another city so I let IGC rent and manage my property. They took advantage of this, continuously lied to me, and even worked with the tenants to steal my interest. Below was what I experienced.
1) The tenants continuously violated several lease clauses, so I told IGC multiple times about the violations and requested corrections and compliance; the IGC showed blind eyes and even lied for the tenants:
- According to the lease, only a cat was allowed in my property, but there were two cats and a dog living in my property. I told IGC several times to correct this violation. They first denied there were additional animals, and then said the dog was a service dog but they couldn't provide any proof and refuse to talk about the second cat. According to the lease, each animal was charged a $350 pet fee. The IGC was supposed to pay me $1050 for the three animals but they only gave me $350.
- multiple unauthorized adults illegally lived in my property for weeks to months. I requested IGC to correct the violation. Again, first they denied the fact, and then neglected their duties. They promised me to start eviction in two weeks if the tenants continued the violation but more than one month later they didn't do anything while the violations continued until the tenants moved out.
2) IGC even secretly changed the lease with the tenants without letting me know.
3) Since August 2022, almost every monthly statement has had errors in their bills (overcharging, repeatedly charging, and unknown charges). I showed my concerns and asked for a review. IGC (Troy and Chelsea) just postponed or found an excuse to avoid reviewing the monthly statement with me. More ridiculously, they stopped providing me with the monthly statement afterwards.
4) When the tenants moved out, IGC did the move-out inspection and told me that my property is "clean and in a good condition". I persisted checking the house on my own. When we entered the house, the house smelled filthy and was in a mess. No cleaning at all! Broken carpet, broken paint, broken cable outlet, pests & bugs, ... Even the tenants stole one of the toilets! Troy promised me to take care of the toilets, cleaning the kitchen, repairing the paint, cleaning the carpet, cleaning the backyard, etc. Unfortunately in the following two weeks he only hired people to clean the carpet, replace the toilets and repair the cable outlet. He denied all the rest when I left the city. According to the lease, if the tenants didn't clean the house when they moved out, they should pay me a $300 cleaning fee. Also, the tenants should be responsible for pest termination. But IGC refused to give me the cleaning and pest termination fees but they never hire people to do so.
5) IGC charged me 75% of the first month rent for the commission of renting my property with a one-year lease. The lease was terminated in the sixth month. IGC refused to return the part of commission because of the early termination.
6) IGC owes me $3318 and 17 days rent.
No matter you are a landlord or a tenant, if you have experienced IGC unethical and dishonest behaviors like me, you can file a claim on the website: https://www.spacecoastmls.com/realtor-ethics-home/ethics-complaint-process-information.
If you are a landlord and have experienced IGC unethical and dishonest behaviors like me, if you consider suing them, please leave a message. Perhaps we could take a class action. read more
