I have a successful family owned new commercial plumbing company, our office bids on millions of…read moredollars of plumbing work every month. I ran into an issue that was beyond my expertise so I called to get some assistance. spoke to 2 different Ryan's the first day and they promised me that the tech would call me back shortly. With buisness at a stand still, no call back! called the next morning and actually got someone named Chris on the phone. I explained what was going on and he told me the techs were not in for at least another hour, but he would mark it priority for them to call me back. 3 hours went by, buisness still greatly crippled by the issue with the computer, and no call. Frustrated, I called Best Buy. One 45 minute call and we were back up and running again at full capacity. If you have a problem with your pc, DONT WASTE YOUR TIME WITH THIS GROUP OF INCOMPETENT PEOPLE!! Oh, by the way, they NEVER CALLED BACK AT ALL!!! Forgotten about and neglected when my Buisness and livelihood were on the line! You people are a joke and if the owner knows what's good for him, he should start re-staffing immediately, or prepare to go bankrupt because the employees don't care about his customers or his money!

I was sent to university PC by Apple on March 4 because I had received a iPhone 17 Pro Max from…read moreApple a month and a half ago well, I plugged it in the night before and when I unplugged it the very next day the battery went from 100 to 57. I took the phone first to Best Buy. The gentleman there told me that he could not authenticate the battery so he suggested that I contact Apple to get their recommendation. I contacted Apple and Apple told me to take the iPhone to university PC, the Apple representative scheduled me an appointment with University PC and they would have it repaired well when I got there a young man was helping me. He asked another representative for help who was working with another gentleman at the end of the counter a question about my phone as he and I talked. The other representative said you're gonna have to pay to get this phone fixed for that battery because Apple doesn't pay for battery I told him excuse me Apple sent me there and they said they would have the battery replaced besides I have AppleCare on the phone . He then said well you won't have to pay for the battery but if you want this phone fix you're gonna have to leave it right now. I asked him what am I supposed to do without a phone? He said not his problem so I told him that wasn't gonna happen because Apple said they would fix the battery and I told him that was not going to working Apple said they would replace the phone if I could not get it fixed there so now Apple is going to replace my new phone with another new phone. Right now I'm feeling some kinda way about my last visit I called Apple and explained what had happened and why I couldn't leave my phone in that place. Apple representative apologized for the situation ( which she didn't have to, but it made things lighter, it was appreciated) she said she understood and they would make the arrangement to exchange my phone . Anyway the first representative I started with he did try. To him thank you for trying to put things at ease.

Filed a claim a month ago to get my phone fixed, have walked into this place 3 different times. The…read morefirst time they said they didn't have the parts to fix it and that they would order them. The second time they said they didn't have enough time to fix it. The third time I come in they deleted my claim out of their system and marked it as complete when they haven't fixed my phone. This place sucks will never be coming back.

Beyond disappointed in the service received at this location. Not only was the person that took my…read moreipad beyond stoned and had no clue what he was doing. He sat there and made a joke about Hiroshima because so many people were walking in and it was "like a bomb went off in there". I went in for a simple diagnostic because my iPad wouldn't turn on and I wasn't sure if it was the battery or the charging port. I specifically asked them to diagnose it and give me a call so I could decide if it was worth the repair or not since it's an old iPad. Instead, 4 days later I had to call twice and they hadn't even looked at it! 2 days later I called again and they told me they were just now opening it and they were replacing the battery and it would be $180. That was the whole point of me asking them to diagnose it first because the iPad isn't even worth that much and I wouldn't have bothered with it! They said they'd give me a call tomorrow when it's time to pick up. Well it's been 2 more days since then and I still haven't heard a single thing! Over a week with my iPad and not a single call from them. Had I known this I never would've bothered bringing it here. Absolutely horrible service and a total rip off because they're too stoned to listen to anything you're saying and then do whatever they want anyways. 0/10 will never be coming back here and very upset I even have to pay for this horrible service.

Contacted by BattPlus after review posted. They wants to make it right. Still had old phone, took…read morein to them. They Inspected it and pointed out frailties and common problems that they have seen with iPhone failures, and told me of extended warranty on parts and repairs that I had not claimed. They Replaced the failed screen. Will donate this phone to charity. Purchased high quality screen protector with lifetime warranty for new phone. Expect no unexplained cracks with it. If any, it's covered. Thnx

I mentioned to the guy with long hair that I had a $10 off code for my phone battery replacement…read more He said OK when I returned to pay for my repair, another guy rang me up. I mentioned the $10 off to him. He said the guy with the long hair did not tell him that I had a code. He walked a few steps into the room behind the register and asked the guy did I tell him about the code and the guy confirmed that I did. Because he wasn't told about this prior to ringing me up he will not honor the code and give me the $10 off. This is terrible customer service and I will not return.

Have not got through to this number or received response to text from this number, when in need,…read morefor over 2 years, yesterday or last year. Shawn also operated under IFixIt with this number, oddly, since it's no longer listed and is who SquareTrade recommended I go to. Likely closed doors and moved on.

Service was great at first until my daughter put down her phone face down on the next day on a…read moreleather couch at a doctor's office the glass broke again, yep that easy. Of course my daughter that is only 16 tried to handle this herself. She told the owner that it must of dropped on her keys in which her keys were lying right beside the folder that she dropped it on. I was present and watched it the whole time. Anyway Shawn House told her it was her fault. Well the next day my husband call unknowing that my daughter called and told him that her keys were in the way that she thought. Yes, my husband was angry and Shawn was very disrespectful to him. Well, since nothing was accomplished I had to take her phone to a apple tech. He took it apart and asked me who fix it last time. I told him and he then told me that 4 screws were missing, a film that was suppose to be behind the button at the bottom and the screen was missing behind the speaker at the top. Of course the glass broke or cracked right up by the speaker. The apple tech told me that if the screen or mesh was there it probably wouldn't of broke. Well the items that I told Shawn was missing he had a comment about each item. Then he took an old phone out of the trash and said the only way it could of broke is if you slam it down like this. He slammed it down on the floor in front of me, how unprofessional it was to do that and also just call me a liar right there in front of his mom or mother in law that was standing there the whole time. He asked me what do I want him to do. I told him that I wanted him to make it right. He said he would cut me a check. I told him that I would even pay for the glass, he said no he was going to refund the whole amount. He looked at my husband in which he didn't say anything because I was dealing with it and asked him should he send the check to his work. Shawn does business with the place where my husband works. He also said that he had some wood at one of his sites that had dirt on it and he didn't know how that happen and he was going to send it back to my husbands work. My husband replied okay. Now keep in mind my husband was not involved in it this time he didn't even say a word. How unprofessional was that. Well, it's probably been about 2-3 weeks and I haven't received a check yet. I probably won't never see it. I will let everybody know what Shawn did to me.