So today is April the 3rd, I ordered a washer and dryer from this place on March 11th they told me…read moreit would be there the next Monday. I finally got the washing machine on March 27th and I still haven't received my dryer. If I know they were going to take so long I would have bought the washer and dryer someplace else, as I still have to go to the laundromat to dry clothes. I am so not impressed.

We have bought quality appliances and furniture from Ogden's in the past. Right now We're having…read morevinyl laid in 4 room's. David is a outstanding experienced installer that works part time for Ogden's. There seem to be a disconnect with communication.Told he'll be there 8 hours. Talk to 3 different people Left messages for him to call me.He never got them. Right hand not knowing what the left hand is doing. Anticipate quality work just wanted to clarify what room's he'll do so hoping for a phone call.

Our experience at Hearth and Home was very poor. There was little to no project management…read more Contractors were not aligned, not scheduled properly -- nobody was working to get our fireplace install done. Office care and follow-up was insufficient; no-one showed follow-up or leadership. I had to manage it all. And there was a lot of basic incompetence: the wrong fireplace being ordered and installed; the facade covering not being scheduled, then turning up in the wrong size. And so on. I have a busy working life, like we all do, and frequently I had to cancel work plans with little or no notice, to be at home to let contractors in, who then didn't or couldn't do their jobs. And when I reached out to the Hearth and Home office, fingers were pointed, but the job wasn't resolved. I'm left looking at a big invoice that I don't think this company has earned. They have made my life stressful, I'm really aggravated by the experience. Two months after I walked into the Sugar House office, the job still isn't done. In sum: I can't think of a more earned one-star feedback than the useless team at Hearth and Home. If you read this review, go somewhere else, please.

CJ installed our fireplace perfectly; it looks beautiful and works like a dream. Gary at the…read moreshowroom on 21st helped me pick out an insert model that was both aesthetically pleasing and within my budget. Both guys were super-pleasant to work with, and we had a great experience all around, from the initial purchase through to the actual installation, from start to finish. I highly recommend CJ, Gary, and the folks at Hearth and Home!

What a great all around furniture and appliance store we have right here in Salem. Friendly,…read morehelpful staff give many great options for furniture for your home. Many fabric and wood options for custom couches, chairs and pillows, plus appliances. Expect to be impressed!

I have been looking for a dining room set for weeks. I have spent hours looking online and have…read morebeen to nearly a dozen stores and found a variety of options but not quite the right set. I am so glad I kept looking and found Mel Hanks and Sons. This is an incredible store and the staff are great to work with. Their customer service can't be beat and they carry great products. Why go to a big box store when you can shop at a place like this and come away satisfied and cared for? Thanks for the friendly, professional delivery of my dining room set. I am still smiling at how well it went once I shopped here.

To start I'd like to say we've done business with them for more than five years and never missed a…read morepayment or had a problem. I'm talking we've gotten washers, driers, sleeper sectionals(which they delivered two different halves and put them together, we had to call them back because we realized it wasn't just the light, it really was two different colors), a dresser, a dining set, and more. Until the last two items we bought. One was being ordered for us, so it was more of a wait. One item was on the showroom floor and was able to be delivered the next week. As the delivery boys were coming into the house the second time, after looking at the spot the dresser was being placed, one of them was actively saying bad things about our house. Such as describing it as a "dirty ass house. And they want us to take something into the basement past piles of shit". 1. Our house is not a "dirty ass house", it's cleaned daily and we have air purifiers on both levels. 2. Neither of these men, nor anyone that works for Hard Hat has ever gone into my basement. They have no way of knowing if there are "piles of shit" down there or if the floors are so clean that you could eat off of them. If there was a problem with where we wanted it delivered to it should have been told to us when we purchased the item AND DELIVERY. 3. We paid for delivery and were told that everything was fine and paid. Him cussing about us and our house while walking in, with me right there to hear, was the first we knew that something was up. He was caught on two different cameras walking into my front door saying this. It goes without saying that we canceled the order that we were waiting on. Tonight we're talking to our oldest, whose room they took the dresser to and were left alone it to set it up for a short time. She said "I've been looking for the $10 from my room, but it's been missing since the dresser got put in. I can't find it anywhere." Huh. The funny thing is, we also got the guy on camera complaining about tips. It's just $10, but it was from a little girl's play kitchen and she was saving it. If he took the $10, I hope he enjoyed that $10 and you enjoyed the loss of over $1,000 when we canceled our order. What is the point of buying local if you're going to be treated like crap for being a loyal client that always pays their bill?

I went in to look at a sectional they had for sale I thought it was beautiful and it would look…read moregreat in my front room but my husband said that we would have to wait until ours wore out it is still to new to buy a new one

Nice organized store. I was able to price many items for my renovation project…read more I'll be back to pick up more windows and doos.

f I could give 0 stars I would. I have the worse experience with this place multiple times, it's…read moreabsolutely absurd how bad their customer service is. First they sold me a washer and dryer that quit working in less than a week and the proceeded to tell me to call the manufacturer to get it fixed instead of replacing it with a new one. The manufacturer then told me it would be a month or two to replace the part. All the while I'm driving 20 mins to the laundromat. The did not care until my husband said something. Then we went to get bedroom furniture and I asked for the same payment date as my last purchase, they assured me they could do that. When my furniture arrives it is completely different then what I had purchased. We were stuck with the set for a month while my new set came in. They said that they wouldn't charge me until the correct set came in like they were doing me a favor, thanks a lot. Then we got the furniture and was told everything would be okay now. A month or so passes and I see that they double charged me with no past due amount, I call and ask for a refund and tell them that they constantly are messing up. Then I was told everything would be fine again. Next month rolls around and I get a bill for a past due amount of $675. I call AGAIN and ask what's going on. They said I didn't make a payment until January when I got my correct set in December. I told them they have messed up again and they denied any wrong doing and told me I was at fault. FAIR WARNING!: Do not buy anything from them! They don't take accountability and could care less about defrauding you into buying crappy furniture and appliances

I called in an important special order for a special little girl. The clerk was very nice who took…read morethe info. Then I got an email verifying the order. The flowers were delivered in a timely manner. Then I got a delivery verification with a picture of the order. I was very pleased with the arrangement. It was beautiful & appropriate. I'm very pleased & will definitely use this florist again.

Always helpful, friendly and knowledgeable. Many times I have visited them and been pleased with…read morethe selection. Prices are average.

I love Ace Hardware in Payson. I live in Spanish Fork but drive to Payson when I need something…read more The new owner (I think his last name is Gordon) is very knowlegable and nice. I asked him a bunch of questions about sprinklers and he was very generous with his information. One time I needed a piece of plexi-glass and a worker dug up a remnant for me. They are very knowlegable about paint and wood finish. They can make a copy of any key. I highly recommend them. The only thing I can think of that isn't five stars is their small parking lot and they are kind of out of the way.

They came late. They forgot to bring the rails. There's a lip (not flat) between the slates on the…read moretop left side of the table. The cloth is loose and plays slow (even for Simonis), even on the rails, making the table play long. The table wasn't level (not even close--they used a 2 ft carpenter's level); I had to level it after they left because they refused to help me level it. And I found a huge chip out of my brand new quartz counter top on my island closest to the table. I just replaced the counters within the last year ($10K) (They must have dropped something on it.) At least the pocket facings are done well, but there are ripples all along the undersides of the rails. Paid nearly $1000K to have them set up and re-cloth the table. They were nice, but they won't set foot in my house again after the damage to my counter. I wanted to leave a good review, but they did just about everything they could to prevent it. 3 people were probably too many people for the job.

complete joke. have had a broken pool for 4 months took them 3 weeks to come out and look at pool,…read moreafter telling them on the phone what was broke. asked them to order the part. came without said part. charge $350 dollars and told us they would need to order said part 5 weeks later still not part and broken pool. do better