Pam Pam Pam...headed to Ruidoso for Spring Break unfortunately we were so busy we did not call in…read moretime to secure a cabin. Our other VRBO we scheduled ended in a bit of a disaster... so we found ourselves searching last second for a place to stay the last few nights... On a whim I called our FAVORITE place to stay the RUIDOSO LODGE CABINS!!!! And Pam answered the phone with a not only a delightful voice amidst a crazy Spring Break week, but a Smile I could hear in her voice and an "Honest to Goddness," Go the "EXTRA MILE," attitude, she found us the vvveeerrryyy last cabin & Was Just the "BIGGEST SWEETEST," Person EVER!!!

We stayed here for 3 nights in Cabin 10 :) it was an amazing stay!!! This place is kept incredibly…read moreclean and you can tell they take pride in their work! Chris has amazing customer service! Every time we've seen her she always asked us how everything was going and if we needed anything at all. We definitely will be back :) I highly recommend this place to anyone who loves the outdoors. A+

My boyfriend and I stayed at the Will Scarlet cabin and we had a really fun, relaxing time. The…read morepeople there are really nice and helpful with our first experience. I do recommend this place

Have been staying here for years. Property is beautiful, cabins super clean. Owners so helpful…read more Highly recommend!!!

My Family and my Daughter's family stayed in Sam's Cabin in July of 2018 and had a great time! To…read morea person, everone's reaction upon entering the cabin was "Wow"! It's a rustic but very nice, if not luxurious "cabin", although it's furnished like a home! It has 3 bedrooms including a master bedroom with a master bedroom bathroom. One of the rooms has bunk beds which my kid and grand kids loved! The main bathroom has a massive jacuzzi tub! The kitchen is fantastic and includes granite counter tops, a full size stove, oven, refrigerator, microwave, coffee maker and it's fully stocked with everything you need to cook. There's even a full size washer & dryer which came in handy! The cabin is furnished with free WiFi, an HD TV, Blu-Ray Player and a small assortment of DVD's. The TV has some smart features including Netflix. The front porch is great. We spent a nice afternoon from the porch watching the rain. The back yard, and deck are wonderful, as they are furnished with a tables, chairs a fantastic hot tub, and BBQ Grill. The fenced back yard is great for the kids to explore and run around. When we were not out and about doing activities in town and the surrounding area, the cabin was a welcome fully furnished get away to relax, enjoy home cooked meals, play cards, watch TV, get in the hot tub, and even sleep. We made some great memories, including a visit from the local deer which come pretty close. On top of all that my granddaughter left a pair of blue jeans behind and they were kind enough to call me and insisted upon mailing them back. Now that's great customer service. I would definitely recommend this cabin. It' a bit of a windy, uphill drive to the cabin, but well worth it.

We stayed at a wonderful cabin called Rivers Bend as promised it was right on the Rio Ruidoso…read moreRiver. The cabin was very nice and nicely furnished. The management her name is Janice was wonderful. We are not young and spry and was having some altitude problems so we were needing some help to load after 5 wonderful,nights here. We offered to pay someone to come over and help us. The owner and manager of Best of Ruidoso showed up at noon and helped us load everything. She would not accept a cent for helping us just wanted us to comeback again with our 2 dogs and stay. She is awesome and we were so excited to have found someone that in the future when we decide to go back will request Rivers Bend Cabin through Best of Ruidoso. In fact from now on I will only use Best of Ruidoso. After all both of her sons graduated fromTexas Tech!!! Big plus for us Red Raider fans to support other Red Raiders. Again y'all service was wonderful and staff went above and beyond to accommodate everything we needed. Thanks so much Janice.

This agency has no ethics. We booked for this weekend but had to cancel due to the horrible floods…read more I messaged them and called them twice. On both occasions the receptionist Alyssa assured me we would get a call back and nothing. During a time like this I cannot believe they are trying to keep peoples money. The mayor himself discouraged people from visiting. The Innsbrook Village where we were supposed to stay was flooded and even marked on the flood zone map. There was no way I was going to risk my children's safety. Truly apathetic bunch of people

Where do I start! 2 years ago, at Christmas my family and I reserved and paid for a home through…read moreVRBO called the Avalon, located in Ruidoso NM. We have been looking forward to this trip for some time now, especially now that it's right around the corner. Sadly, the owners of the Avalon decided to sell their home and it is now managed by Condotel. I was told that our reservation would be kept and someone would reach out about payment. At the time I spoke with Condotel the paperwork for the sell had not been completed. I was told that would happen in early August 2022. I called on 08/01/22 to inquire about the reservation and cost. I was told that our reservation had been kept and then he asked if I had received information on the payment, I said "not yet". He then proceeded to look for the payment information. My family and I had paid $4500 for the rental in 2020, through VRBO. The representative came back to the line to inform me that the NEW owners decided to increase the cost to $12k. I asked to be put in contact with the owners but was denied. Sadly, this was WAY MORE than my family and I could afford at such a short notice, so CONGRATS! to the new owners and whomever decides to rent the Avalon going forward, it will not be us. I do plan on posting this review about the Condotel service and on the Avalon to every media outlet I can find. EXTREMELY BAD EXPERIENCE AND CUSTOMER SERVICE!! Gina C.

We've rented from Hummingbird Cabins before and had a great experience, which makes this recent…read morestay all the more disappointing. The home was advertised as a premium property, but what we walked into felt more like someone's neglected second home -- furnished with mismatched items, poorly maintained, and nowhere near worth the price we paid. Here are some of the issues we experienced during our stay: * The oven broke on the first morning, and despite calling at 9:30 AM, no one came until after a second call that evening. * Mattresses were old and uncomfortable * The master bed is not suitable for anyone under 5'4" because it is too high to access safely and no step is provided. The nightstand next to it was about 12" too short to be usable. * Fixtures were grimy and coated in calcium and gunk. * Bath towels were threadbare, closer to dish towels in quality. * Only two thin hot pads in the kitchen -- I actually burned myself using them. * The kitchen was poorly stocked, and many items felt dirty or greasy. There was only one mixing bowl, and we found a bag of rotting avocados in the pantry. * The dishwasher didn't clean, and the instructions said to use vinegar -- which wasn't provided -- so we had to hand-wash everything. * The refrigerator made loud noises one night and kept us awake. * Worst of all, the dryer had no lint trap, with visible internal buildup -- a major fire hazard. * No coffee or side tables in the living room, making it impractical to relax with a drink or play games. * The house was dark and poorly lit, not at all like the bright, welcoming listing photos. * We were not allowed to use the patio heaters, even though they were advertised. When we asked how to turn them on, we got a generic text saying they weren't allowed -- with no explanation. * The yard was completely overgrown and unusable. We had hoped to enjoy the outdoor space but couldn't. We attempted to resolve this directly with Hummingbird Cabins, but their staff told us management could only be contacted by email and offered no timeline or assurance of follow-up. We never received a response to our email. That is not how a professional rental company should operate. We paid for a premium experience and got a substandard one. Until this property is properly cleaned, updated, and made safe, we cannot recommend it -- and we hope the company takes our feedback seriously.

My family stayed at the wild mustang cabin this past weekend. The hot tub was really nice! The…read morefront door keypad lock did not work. We had to call and they remotely opened it. Not the end of the world. The inside of the cabin was supposedly "deep cleaned" but... it was not. The cleaning fee was $200 and nothing was actually clean other than the floors and bathroom. The carpets were nice and vacuumed and the floors seemed swept. That's about it. We were cooking dinner and found many dirty dishes while cooking. We reached for a pot and opened it to find a moldy old steak. We called management but they weren't there because it was around 6 pm. I just wouldn't book with hummingbird again. Noisy water lodge in ruidoso has the best cabins in my opinion. We stay in ruidoso frequently but this was a disappointment. Please clean your cabins better. *i want to add it takes them 15 BUSINESS DAYS to release your deposit you pay. What a joke. I've never seen a 15 day period before a DEPOSIT is released.

Very nice Hotel friendly staff that are so pleasant and welcoming and make you feel comfortable …read more The room was very clean and such comfortable beds ! Beautiful mountain Inn Great lobby and the eating area with such a great breakfast buffet and omelette station such nice staff . Location is great really can't wait until our next stay that we can spend more time in Ruidoso .

I was here for work and had an opportunity to use the hotel. The spaces are nice and updated. The…read morefood was okay; most things were overcooked. The view from the patio is fantastic, and I enjoyed sitting on the patio.

Was in town for business and stayed for a few days. The rooms are comfortable and clean. They…read moreadvertise a barrel sauna and tried it out and was nice.

My husband, brother and law, and myself stayed in the suite at the Sitzmark from Friday to today…read more We had a great experience! Lisa was very welcoming and helpful. The room was very clean and spacious. They have grills outside, as well as a sauna! We will definitely be back and will recommend our friends when they come to Ruidoso!

We had the most wonderful time at Christmas in 2018. We stayed in the tiny cabin and actually ended…read moreup getting snowed in after record breaking snowfall. Our awesome hosts made us breakfast and visited and it was amazing! The cabin was so cozy with the wood burning stove, and the scenery was breathtaking. We cannot wait to go back, hopefully for our "baby moon" in a few months!

From the owner: We believe that this is the absolute BEST location in Ruidoso, but we'll let you decide that for…read moreyourselves! :) We offer amazing mountain views of Sierra Blanca from the full length front deck, along with being in close proximity to Ski Run, Hiking, Casinos and Shopping. We are a clean, chemical free environment, and gluten free, vegan meals are available upon request. Kayaks are also available for rent! :)