Pam Pam Pam...headed to Ruidoso for Spring Break unfortunately we were so busy we did not call in…read moretime to secure a cabin. Our other VRBO we scheduled ended in a bit of a disaster... so we found ourselves searching last second for a place to stay the last few nights... On a whim I called our FAVORITE place to stay the RUIDOSO LODGE CABINS!!!! And Pam answered the phone with a not only a delightful voice amidst a crazy Spring Break week, but a Smile I could hear in her voice and an "Honest to Goddness," Go the "EXTRA MILE," attitude, she found us the vvveeerrryyy last cabin & Was Just the "BIGGEST SWEETEST," Person EVER!!!

We stayed here for 3 nights in Cabin 10 :) it was an amazing stay!!! This place is kept incredibly…read moreclean and you can tell they take pride in their work! Chris has amazing customer service! Every time we've seen her she always asked us how everything was going and if we needed anything at all. We definitely will be back :) I highly recommend this place to anyone who loves the outdoors. A+

Very nice Hotel friendly staff that are so pleasant and welcoming and make you feel comfortable …read more The room was very clean and such comfortable beds ! Beautiful mountain Inn Great lobby and the eating area with such a great breakfast buffet and omelette station such nice staff . Location is great really can't wait until our next stay that we can spend more time in Ruidoso .

I was here for work and had an opportunity to use the hotel. The spaces are nice and updated. The…read morefood was okay; most things were overcooked. The view from the patio is fantastic, and I enjoyed sitting on the patio.

4 Stars - A High-Desert Blackjack Fever Dream…read more There are casinos, and then there are casinos that feel like a mildly hallucinogenic roadside poem written at 7,500 feet above sea level. This is the latter. The blackjack tables here are loose in that beautiful way that makes a gambler feel briefly chosen by the gods. Chips slide, cards slap the felt, and the dealers and pit bosses carry a refreshing lack of casino stiffness. Nobody's breathing down your neck like a tax auditor of sin. The vibe is relaxed, almost conspiratorial--like the whole room knows we're all here for the same ridiculous dance with probability. Two dealers deserve special mention. Makaila runs a table like a jazz drummer--smooth, quick, unflustered. June, meanwhile, is a delightful menace. She enjoys tricking players into thinking she's pulled a blackjack. She'll pause, squint, grin, and for a brief moment the table collectively experiences a small existential crisis before she reveals the truth. It's performance art disguised as card dealing. The hotel itself sits out in Mescalero, right beside Ruidoso, overlooking the calm waters of Mescalero Lake--a high-desert lake that looks especially poetic when the mountain air hits your lungs like cold champagne. At 7,500 feet elevation, the place has that crisp alpine quiet that makes you feel like you've wandered into some strange mountain monastery... except the monks are holding blackjack chips. Inside, the casino is modern, comfortable, and easy to navigate. Outside? The parking lot is a bit ugly--like a sun-baked asphalt lizard. But it's shaded, which in the high desert counts as a civic virtue. The crowd is mostly reasonable. Sure, every casino has a few characters who appear to have been assembled from spare parts and bad decisions--but overall the patrons were friendly. I even noticed quite a few young women comfortably playing at the tables, which usually means the atmosphere hasn't drifted too far into creep territory. The rooms are spacious and many have great views of the lake, which adds a peaceful counterpoint to the card-table chaos downstairs. And if you're the adventurous type, there's a disc golf course nearby plus plenty of walking trails along the lake. It's a nice way to clear your head after battling the dealer and the laws of mathematics. One practical note: Hydrate like a camel preparing for a desert opera. The air here is dry enough to turn a raisin back into a grape. Would I come back? Absolutely. Between the mountain air, the laid-back blackjack, and the occasional theatrical dealer mind-game, it's a wonderfully strange little high-desert gambling outpost. Four stars. Bring water. Bring luck. And keep an eye on June's face when she peeks at that second card.

The hotel and room were very nice. Far exceeded our expectations. The views were lovely…read more The "blond haired witch" that evidently is the manager for the very upscale restaurant and bar was rude, condescending, and over the top. We were unaware of a private event being held in the bar. The bartenders fixed our drinks and she let us all know that a private event was starting. Why wasn't this advertised? Why was she screaming at everyone to leave. "Go outside!" "Finish your drinks there." Well, several of us did attempt that. Not only was there a LARGE oversized DOG on the patio (I'm extremely allergic and I doubt it was a service animal) but someone else was also SMOKING out there. Did she address either of those issues? So we took our pricey drinks to our room. When we came back down at 7 the area was packed, Smokey (?) and chaotic. The bars in the rest of the hotel/casino don't compare with this one. Why wasn't the extremely over priced restaurant opened to the private party instead of the bar which many of us wanted to utilize yet couldn't. The restaurant was nearly empty. The night prior when I inquired about reservations she told me to go to Open Table. "Do you utilize Open Table? Just go there." OK. I do. But why couldn't she take our reservation? What a piece of work. Our breakfasts and bar tenders in the Broken Arrow were fabulous! It was obvious they were locals and took pride in their job. Was interested in the spa but there were no price sheets available. Was told to "look online" but still couldn't access the information. So I didn't "spa it." We don't gamble but came for the ambience, the food and drinks, and the scenery. We will come back. Hopefully Blondie will be GONE! Y'all can do so much better. ###

Cannot say enough good things about this place! Kinda don't want to because I feel like it may be a…read morehidden gem... 1. Location - one block from the main drag. 2. Price - about the same as a hotel and so much better. 3. Accommodations - we stayed in Whispering Pines which is small dog friendly with large rooms and is pleasantly decorated. There's a large balcony which would be perfect for warmer weather. Loved that they provided so many towels and had a carbon monoxide detector. 4. Property - wonderful landscaping with gas grills and a gas fire pit that is turned on every evening. We came for 4 nights over Christmas and couldn't have been happier. Already planning a trip back and my new life goal is to buy one of these condos.

Nice place, a little dated but overall comfy and spacious rooms! Great location to be able to walk…read moreup to stores and restaurants on the main street in town. My only complaint is that I couldn't ever get any hot water for the shower, even when I was the only one staying in the room.

What an excellent get away spot! We stayed in one of the cabins and loved it! Perfect size for a…read morecouple... well equipped and thoughtful design. Had a small front porch ready for relaxing with a good book and a cup of coffee...and the wildlife was right there! The staff we encountered were friendly and helpful. Just a text away.

Nestled in woods near the river and main road, the cabins of Shadow Mountain Lodge and Upper Canyon…read moreInn are quiet and inviting, with excellent proximity to dining and shopping in town. Our cabin was not one of the recent makeovers, but it offered a kitchenette, dishware, soft bedsheets, a spacious porch, and ample parking, making for a comfortable stay. The opportunity for early check-in was appreciated too.

Stayed 3 nights everything was great. Wood burning fireplace was nice to sit by and relax. Nice…read morearea to walk the roads and enjoy the pines. Looking forward to another trip soon.

We visited Story Book Cabins as a group of 24 people staying in five cabins total. The staff was…read moregreat, the cabins were immaculately clean and had everything stocked we needed! We loved being able to walk to each other's cabin and still have the privacy of our own space. We all look forward to returning in the future.

I am writing this to express my disappointment and frustration regarding my family's recent stay at…read morethis hotel. We traveled from out of state for a family vacation and specifically chose to stay at this hotel to support a local business rather than a large franchise. One of the reasons we selected this property was because it openly promotes itself as a pet-friendly hotel. We also paid the required pet fee for our dogs, with the understanding that they would be welcomed as long as we followed your policies. which we have. Throughout our stay, we were repeatedly told that complaints were being made about our dogs being noisy in our hotel room. This was very concerning, as we have never had issues with our dogs at any hotel in the past. They are well-behaved, quiet, and sleep in their kennels when we are away from the room. Our dogs were also with us for the majority of the day and were not left unattended for extended periods of time. The only incident that occurred was when a room cleaner knocked on our door, which caused our dog to growl, which is a natural response to an unexpected knock. Our dog did not bark, and the situation was quickly resolved. This isolated moment does not justify repeated complaints or accusations of ongoing noise disturbances. Despite paying a pet fee and following proper procedures, we were made to feel as though our dogs were not actually welcome. We were effectively made to feel that our dogs should not be left alone in the room at all, even while properly kenneled, which is unreasonable for a hotel that actively advertises itself as pet-friendly. What is even more troubling is the unprofessional conduct displayed by the manager, Michael Lopez. He instructed one of his employees to notify someone from our room yet again about these alleged complaints, and that person happened to be my 15-year-old son. Addressing a minor regarding a guest complaint is completely inappropriate and unacceptable. Any communication regarding concerns should have been directed to an adult.Because of the repeated accusations, the inconsistent treatment regarding your pet-friendly policy, and the stress this situation caused our family, we have decided to end our stay early and will be leaving one day ahead of our scheduled departure. This is not how we expected our family vacation to end, and it is extremely disappointing. We made a conscious decision to support a local hotel, expecting better customer service and professionalism. Instead, we were met with repeated accusations and poor judgment from management. I am beyond disappointed and disgusted by how this situation was handled. I hope this complaint is taken seriously and that appropriate steps are taken to address the unprofessional behavior and inconsistent enforcement of policies so future guests are not treated the same way.

Fantastic front desk, even before I arrived. Great location, walking distance to the shops & a good…read morebrewery. Comfortable beds, room laid out well, clean, good breakfast included. Quiet.

Very nice stay!…read more Rooms were clean, spacious, and the staff were friendly and knowledgeable. The breakfast was hot and tasty, containing enough that you didn't feel like you were eating the last bite, whenever you arrived. Coffee was always hot and strong! Cyrianna specifically was very friendly, took the time to address a request without complaint, and followed up to make sure the issue was resolved to my satisfaction. I always stay here when in town for business!

Last minute plans to Ruidoso, New Mexico, led us to Best Western Plus Ruidoso Inn for one night…read moreback on May 4, 2024. It's a relatively large building on the southern side of Ruidoso with one entrance in and out of the hotel. My daughters and I agree that this one is quite a bit more modern than the Best Western just a few miles away in Ruidoso Downs. That doesn't necessarily mean we enjoyed this site better... We actually enjoyed the other BW location more as it was quieter and sat in the midst of many pine trees. The elevator was relatively fast. Our bathroom could have been cleaner. Too much hair & not enough scrubbing in the shower! Also, why have shampoo, soap, and body wash dispensers in there if they aren't refilled? The indoor pool (not heated but was still pretty warm to us) was slightly dirty and we were immediately turned off by a huge yellowish loogie floating near us. Gross huh?! It's obvious they don't clean it at night. The hot tub was nice and much cleaner. The lone working ice machine was near here. The breakfast room was a wreck after 8:30AM. Tamales in the warmers were so smushed and torn apart that without the sign we would have wondered what it was... Of course, no employee was tending to the area. I could often hear people walking down the halls and running and playing. Then there was the road noise from Camelot Drive. Overall, our experience wasn't terrible, but it certainly could've been better - namely cleaner. The WI-FI worked fine in our room, however, the welcome sheet and my card sleeve had different passwords. Rose, guest service agent at the front desk the entire time we were there, was very pleasant and kind. Our double queen suite was $161.98 after taxes & fees.

Awesome service; clean and comfy room; great breakfast…read more Convenient to sightseeing areas - but quiet part of town, not in the middle of midtown. please support- these are mom and pop run places.

I've stayed at Hilton properties all over the country and I have to say this is one makes the list…read morefor most disappointing. First off the price seemed high for the area, but I did use some points to get a better rate. The front desk staff were nice and helpful which is a plus. The room was dated and could use a good deep cleaning, especially the bathroom. The shower had mold in the corners like it hadn't had a good cleaning in quite some time. In the morning we actually found a clump of black hair in the bed, not cool at all but by that time it was to late to do anything about it since we were checking out. Would I stay here again? Probably not as there are other choices.

We stayed at La Quinta over Valentine's Day weekend and booked a king bed Mountain View suite. I…read morechose this hotel mainly because the bathtub looked bigger than most and they also had a hot tub and pool, which I had specifically been searching for for weeks. Unfortunately, when we arrived, we found out they were renovating and the pool and hot tub were out of service. This was really disappointing since that was the main reason I booked here, and I didn't see any notice about it on the website when reserving. The room itself was clean and comfortable, but we didn't have any toilet paper in the room and didn't realize until later in the night, which was inconvenient. On a positive note, the breakfast was good -- they had sausage and gravy along with waffles, which we enjoyed. Overall, not a bad stay, but I do wish the renovation and closed amenities had been clearly listed before booking.

The hotel is extremely run down: peeling paint from the walls, rust on the door frames and…read moresprinkler heads in the pool area. The gym was closed "sorry for the inconvenience." In the room: There is rust around the bathtub drain, nasty looking toilet, dirty carpets, trash under the pull out couch and crumbs when we opened it. The bed was extremely uncomfortable, the pillows were hard and some of them were dirty. The chair in the room looked like it belonged in the dumpster. The faux leather was crumbling apart. The breakfast food was tasteless and overcooked. The juice was actually water with dye and a little bit of sugar. The cream cheese tasted horrible and the bagels felt like bubblegum. The photos of the place are definitely NOT what you get. This hotel may have been beautiful once but it is not so today. I would have asked for a refund if I could.