If you make an appointment online and you arrive on time with the correct documents, you should have no issues! I made an early morning appointment (around 8:30am). I didn't even have to sit in the waiting area because they took me right in. Although I heard you could do your TWIC and TSA Precheck enrollments at the same time, I made two separate appointments 30 mins apart just to cover all of my bases. They were able to complete both appointments in one sitting. I received my TWIC and TSA Precheck in the mail about 2 weeks later! I had a fantastic experience, and felt like I needed to share after seeing the bad reviews on this Yelp page. read more

Absolutely horrible, avoid. I signed up for TSA Pre Check here way back in October and it is now January and it still has not been processed. This place does not seem very well-run or organized either. read more

The Main Street location was So easy and convenient. Very Good experience . Excellent location in Martinez. Went for TSA-pre.

They are fast and efficient!! We got our TSA pre check in one day after applying . The young lady who helped us was great!

I was able to walk in without an appointment and waited for less than 10 minutes. Got called back to be processed and out the door in less than ten minutes again. Best part, I literally had my TSA precheck approved in one day! You will receive an email with your new Known Traveler Number so watch for it. read more

Waited over 20days for an appointment only to have the worker leave before I got there for TSA Pre after taking off time from work to make their appointment times. Non-existent customer service. No email...only a phone I can't reach anyone. read more

Drove all the way here from Brentwood and they no longer take walk ins . please update your website

Signed up in Dec 2021 ... Still waiting for my KTN ........they tell me it's due to COVID. Yet my wife signed up a week later and had her KTN in 3 days read more

I have been thinking about enrolling for TSA pre for quite some time, but was always turned off due to having to travel all the way to SFO or Martinez for a simple Q&A and fingerprint. Well to my surprise it looks like they have gone mobile now, no pun intended. They now have an RV that travels to smaller airports and various locations. In my case I found that they were camped out at the Santa Rosa Airport (STS), so I jumped on the opportunity. First off, you can do walk ins or appointments, and it would probably not be too bad at the less busy locations, but I opted for the appointment to make sure I could get it taken care of in a timely manner. I arrived a tad early and the two employees at the time were already working with two previous walk ins/appointments, so I waited for about 10 minutes before being called into one of the offices. So this is where the five star review kicks in, I expected a long drawn out situation, but I was so long. Fingerprints, ten or so questions, verification of general info you submitted on the online form, and payment! It took all of less than ten minutes, so bravo to them for the extremely quick service. Above all, everyone was so kind and answered any questions I had. Paid by credit card and was told it would be about ten days before I got my KTN and could start reaping the rewards of TSA Pre. All and all, I would highly recommend checking the TSA Pre site to see if the mobile unit is stopping near you as it is such a quick and easy process. read more

Went in as a walk-in for TSA Precheck. I was in and out in less than 15 minutes. The staff was so friendly and very efficient. Definitely worth coming to this location versus waiting at the airport. read more

1 star for having turned my away because I was 5 mins late...reason being is not because I was late and she had good reason to but because I came back later in the afternoon and see another lady come in 20 mins past her time and still go ahead of me. Unfair if you ask me. Second issue is the fact that when I was finally seen, the girl said I would find out my status is complete online within 36 hours. I found it odd that she got the hour down to 36 and not the generic response of 48 hours or 72, you know the typical 2-3 day response. Lies if you ask me...and something she shouldn't share with confidence. Third, while i was overhearing the previous recipient's...she took a picture of all them. It came my turn and I did not get the same need to take a photo. Not exactly sure if that was just the case or if I need to go back. Mind you I will go back just to be sure. Didn't think of it while I was there, was just excited I was finally being seen. So... be sure you come early, make sure you ask if a photo is needed before she pushes you out, and don't believe the 36 hour statement. Trust the print on the receipt. read more

No problems at my appt. there at Martinez office. I recieved my approval paperwork in the mail soon afterwards.

I decided with the long wait for appointments I would be a drop-in for the TSA pre-check. I chose the Martinez office because I thought it would be less busy than Oakland or SF. I arrived at 7:57 a.m. on the Friday morning before Memorial Day weekend. I was 7th in line. The doors opened promptly at 8. It took about 5-6 minutes to sign in. I did not need my confirmation email from Universal Enroll. I found that out because I forgot my cell phone in my van and didn't realize that until I got to the check-in desk. I thought they needed a number from the email but they did not. They had one person at the front desk and two people at registration stations. They are very efficient and fast. I showed them my passport, my driver's license and entered my phone # on a keypad. I then stood up and placed my thumbs, then 4 right fingers, then 4 left fingers on a scanner. I sat back down, verified my address and that was it. I was back in my van at 8:26 a.m. They were very nice, very professional, and very efficient. In the time I was sitting in the waiting area about 4 other people were in line behind me and only two other people came in as drop-ins behind them later on. It was not very busy. This was so much easier than standing in that huge line at SFO and ORD. The parking lot was very full and so was the church parking lot to the north. That kind of freaked me out at first. The building has other businesses in it and at least two rooms were filled with folks taking tests of some kind. That was the bulk of who was in parking lot. My best guess is that it's worth being a drop-in instead of waiting for an appointment. I cannot speak to the business of Oakland and SF but the Martinez location was a breeze. read more

i renew my twic credential here 3 yrs. ago and it was smooth and knowledgeable about the requirement for my twic. i recieved my card in a little over a couple of weeks. great experience! i will use them again on my next renewal time. read more

Wrong posted business hours. Rude employees. Don't even bother if you're one minute late - they won't help you. Bad parking lot where the curbs will dent your rims. Dont waste your time here - they'll certainly try to waste even more of it! read more

I had a great experience today. I pre-enrolled and made an appt online. There were plenty of time slots available although I've heard it does get busy if you walk in without an appt. I was the only one there in the afternoon. The gal helped me right away and was so courteous. She even gave my daughter a dry erase board to draw and let her get her fingerprints done. I was in and out in less than 10 min. read more

It was a pain in the butt! I was told to bring two forms of ID that had the same address. I brought my registration, my drivers license, and a Costco card with my picture. Now they say I need to bring my marriage certificate plus my divorce decree Plus my drivers license. It was a waste of a trip! read more

First off, I want to thank the other person who wrote a review letting us know to go later in the afternoon if we did not have an appointment. My wife and I enrolled in TSA precheck and when we looked online for an appointment, the next available was 2 weeks ahead. We decided to roll the dice on Friday at 3pm and sure enough when we walked in there was no one in the waiting room and we were helped almost immediately. The whole process took only about 10 minutes and we were out in a jiffy. Thank you to the two ladies in the office for their efficiency. Will definitely recommend this location to others looking for TSA precheck. read more

I attempted for a walk in on a Friday around 9:00 am. Every chair was taken. The receptionist estimated about an hour to 1.5 hour wait. She said if I came in between 3:30-4:30 it was normally less busy. I came back at 3:30 and she was right. Not one person in front of me. I was in and out in 10 minutes. The receptionist and TSA processor were both efficient and friendly. Tip: Go in the afternoon between 3:30-4:30 read more

Personnel are friendly and professional, but this firm severely overbooks their capacity. Even with an appointment, expect to wait an hour. The waiting area is like a windowless DMV. Not even a poster on the wall read more

Very polite and kept you informed if they were running behind. The office was clean and smelled quite good.

I went down to aquire my twic card without an appointment I was in and out in less than 25 minutes the ladys that were there are really respectful and go at what they do (the young lady thinking about moving to arkansas)thanks for making my visit pleasant.....Mr.Jasper read more

To make long story short. I've decided to come to IndentGo in Martinez because it's closer to my work. I showed up at the front desk. The lady asked me if I had an appointment. Nope, I didn't and told her that I'd wait. She looked at me like I'm crazy. She said wait time was 45 minutes to an hour. This was at 9:50am. I told her that it was fine for me to wait. 45 minutes later she came to me asking for the documents that I showed her so she can show it to the agent. An hour later, she came to me telling me that the agent would not want any more walk-ins. There was a person left in the office assuming has an appointment. 2 hours for nothing! I told her that I can still wait but she said it has to be after lunch. It's no wonder why people are having hard time getting a job or in the program to achieve something. I left and made another appointment at different location- on Saturday at West Sacramento. So disappointed in their profession. read more

Amazed at how easy this twic renewal was. Made an early appointment and was in and out in 15 minutes. Had my new card in the mail in 2 weeks. The ladies working there were professional and made this renewal the best experience so far with my twic cards. read more

They have a very helpful staff, that is very efficient. We were pre-enrolled, and had made appointments on their website - all very easy. We were done in no time at all. Only caution is that some online directories incorrectly say this business is located at the "OLD COSTCO SITE" - it is NOT (this is not IdentoGo's fault). It is about a mile east of the old Costco site. read more

Staff was courteous and professional but I was disappointed to hear that if I was going to get the global entry versus domestic TSA pre-check, I would only be able to obtain that at SFO. The TSA representative I spoke with on the phone before coming to the Martinez location did not share that I would not be able to get a Global Entry pass at this location meaning I can only get into the TSA PreCheck line for domestic and not international flights. While it costs $15 more for Global Entry, skipping long lines on International flight security would be worth the extra $15. That option would have been a better choice for me but simply wasn't available at the Martinez office. Why not offer the same product here? Frustrating. read more

All I can do is echo what everyone else has been saying. I had an appointment for 11:30 and walked in at 11:27. I walked out at 11:36. I was the only one there and the ladies were very nice. When this pre-check expires in five years I know where I'm going for my renewal. read more