Computers were down after driving 45 minutes to get there Woman was very rude and unwilling to help with rescheduling read more

Fast and very professional and clean convenient hours also .....................................,,,,,,,,,,,,,,

Review for 345 Plainfield Ave, Edison, NJ Building not marked well from the street (back building entrance). caused me to be 5 minutes late while driving around. I drove over 30 minutes on MY lunch break to go there. The only working lady was already walking the out the door saying I missed my appointment and I have to come back. It was 12:55 and her lunch started at 1:00pm. Wouldn't give me her name. Unprofessional, rude and then played the victim card stating I was rude. Never going back here. I actually went back to apologize if I was rude and the door was locked. read more

Your inquiry system is awful... no one to speak to. I am forced to send you this in a review. Shame! I am asking for a not for profit org & the people in charge of gaming now want fingerprinting done. I would like to know the cost & is there any consideration for the org status. Thank you, AMB read more

Fast, clean, friendly. I can't say as much for Alaska Safety Board whom are still rejecting my prints . I will continue to pursue them and hopefully get this taken care of read more

My 16-year-old needed to be fingerprinted for her job. I followed the instructions and brought her NJ state-issued driving permit and school photo ID card as proof of identification. I was told that the instructions could be "deceptive" and that I would need a birth certificate because he could not "take paper." A birth certificate, of course, is printed on paper. I drove home (35 minutes each way) and returned with a birth certificate--the same person (white male, heavy set, arm, hand tattoos, beard) who told me that a birth certificate did the fingerprints. My child's permit, school ID, or birth certificate was not examined during my first or second visit. Why was I forced to spend well over an hour driving home and back for a birth certificate? This company needs to do better. My appointment was 09/28/25 9 am at the Edison location. read more

Review for location at 1230 Parkway Ave , Ewing NJ The place was a pig sty. The employees hadn't a clue of what to do and after waiting over an hour and not seeing any change of being finger printed this life time , left. Problem is that they are the only provider. Suspect since they work with the government it was probably a no bid contract and suspect there are some rich relatives of politicians as a result read more

I got to their office at my appointed time, 4pm, i was happy to be greeted by a black lady because u am black too, but that feeling quickly turned sour. she was straight forward and almost irritated by me for no reason. i put my fingers on the scanner as she had instructed, she pressed them on the scanner and asked me to relax my hands. My hands are already on the scanner and she is the one pressing it on the machine, how else was i suppose to relax as she insisted. she got upset and set i was not relaxed enough, i ignored her stern voice and proceeded to leave my fingers at the mercy of her grip. it is not about race but i dont think seeing a black person behind a counter would make me excited again. that was the first time i wish i had see a friendly white lady, no matter how fake, i just want some niceness and warmth. Please work on your service team, we are paying for a service and not looking forward to be yelled or scolded at like i was some todler. i kept my composure and left silently read more

Zero Sooooo rude and down right hostile! I had to be finger printed for business reasons I went there they refer to you by first 3 letters of your last name, I was summoned and said I don't know which cubicle you are in and she yelled at me! Then I went to give my ID and she pointed to the spot and said get on the spot like I was a DOG! I have extensive education and I'm not used to being treated so badly! Then I wanted to come back for TSA Pre check and phone customer service also VERY RUDE! I guess when you are the only game in town you can do as you wish!!! Horrible read more

No body will answer your phone. On the website also hard to find the answer. Is it Identogo have special website for New Jersey? They need to improve the website. Customer service is not good. read more

Had to get fingerprinted for my real estate license. Very simple process. Go online, fill out application and set appointment Paid online Print out universal forms Make sure you bring a proper ID and your forms. Day of appointment I signed in and was called within 10 min. The woman who processed my fingerprints was very friendly. I was in and out within 15 minutes. Staff was helpful and process was super fast. read more

The place was clean, but the employees are terrible. The tone of voice was rude, they had an attitude with everyone, and they were openly making fun of customers. A few people had an issue/questions and the employees just walked away stating "that's not my problem" and loudly yelled to another employee that this person doesn't know what they are doing. Worst customer service ever! read more

I had an absolutely horrible experience at this location. I arrived 30 minutes early for my appointment. The person at the desk asked me to come back in 20 minutes to checkin. I sat in my car for 20 minutes, when I returned, he took my passport into a cubicle. A woman came out of the cubicle and said I would have to come back another day, with no explanation given. I was livid and kept asking them why didn't they tell me this before sending me back to my car for 20 minutes. Again, no explanation. I called the 800 number and complained, then made an appointment with the Sparta location and had a thoroughly pleasant experience this morning. The employees at the Edison location should be embarrassed. read more

Crappy service. System is down & customers are kept waiting outside the office when it's raining outside. The senior person is downright rude & wont have the basic ethics of dealing with customers. Given their system was down, we were asked to come over on the next day. On the next day, it's taking a while & we are made to wait for an hour again. Repeated requests for details - are being told that we have a single machine & unable to handle your id processing read more

Great service for PreCheck. So fast, I was out before my appointment start time. Everyone was friendly, professional, and quick. Got my KTN within 48 hours (lucky me!). read more

The Edison location was great. Super quick to get me in even though I was a few mins late and my fingerprinting tech was so nice and personable. read more

My experience with this place was horrible! First I was running a little for a tsa appointment because of traffic so I called the number listed for them and it's not the location it was some central office that couldn't assist with anything at all. I finally get to the location and the guy sitting behind the desk had no customer service service attributes whatsoever! I was trying to explain I had an issue but he was not trying to hear anything. I told him I was trying to call before I got here and his condensing reply was "we don't have phone" with a smirk like take it or leave it. So I left. I will not spend my money ever at this place and I hope you reading this review will avoid them and seek a more professional establishment. read more

I usually am not one to write bad reviews. However, this place should not be staffed with young a*****es that laugh and yell at those who may not speak or understand English fully. Kid thought no one could see/hear him giggling under his mask as he walked away from this other person, but I did. Shot him a dirty look hoping he'd see. Furthermore; I understand no one is expecting to go to places like these and get a 5 star experience. But really, have some human decency, people. Besides that, was in and out quickly. The person who did my fingerprints was fine. read more

First, I never give 1 star because things can always be worse. I came on here thinking maybe I had a unique experience but upon reading the reviews not only was it the same as others but seems it was with the same lady others complained about going back 3 years, which shows this review will not impact her or the site. I originally had an appt 2 weeks prior for TSA Precheck but upon walking in I was met with a rude and hostile front desk receptionist. I then witnessed her berate other Customers and realized I'll rather reschedule somewhere else. Sadly when I went to reschedule there were no available appts anytime soon, so I made another appt for Aug 30th hoping maybe she was only just having a bad day. I returned with my wife for appt mentally prepared to be talked down to. After waiting for the same front desk receptionist to complete her conversation with whom I believe to be her tween daughter she brought to work, she acknowledged me and asked if I had appt, I said yes then she asked my wife if she had appt and said No just with accompanying me. She immediately told her she can't stay (covid, we get it, new normal) and to go out and wait. I replied jokingly to my wife "wow, get out like a dog?" (Surprisingly my wife had to wait outside but take your child to work is fine.) While standing 8-10 feet away she ordered me to stand on the green dot which ironically is closer than where I was standing. I gave my name and she asked for my documents, I held them up and she ordered I give them to her, I joked from the green dot, Do I have to toss it? She didn't find it funny, got up and said if I throw anything at her she will not process me. Fair enough, I knew better than to joke with her, so that's on me knowing her personality from prior observations. Walked me to cubical and took my credit card and swiped it on equipment. She ordered me to place my thumbs on the scanner and while doing so I commented how now I have to stand 2' in front of her without a green dot. She took the opportunity to lecture and berate me further and threatened again to throw me out, I said I had no idea this process was similar to DMV belittling, she said it is exactly like the dmv because I "picked the right one" I tried to correct her saying I think the phrase goes "you picked the wrong one" after continued hostile lecturing and berating and threats of me not being able to ever get a tsa precheck or even being able to fly again, I said okay I only want to finish this and us go our separate ways and made a zipped lip motion and put my hands up in a surrender gesture now in fear of being placed on some kind of watch list. I allowed her to continue telling me off after I gave up and she began to rant that I better learn how speak to women because she didn't like that I called my wife a dog (I did not but I no longer had free speech to defend myself) but then she said if it's up to her I would Not get Nothing... I said "anything... would not get anything, because it's a double negative..." She then took MY credit card, slapped it into MY passport book, slammer it shut (causing it to bend) and threw MY documents into my arms (ok for her to throw I suppose) and yelled for me to get out and that she's not processing me. I asked if anyone else can and she said no because she won't be allowing me to be approved. I then proceeded to exit at which I noticed the tween (daughter?) looking down and sad, I forgot she was there and hearing this hostility which made me awful she had to witness it, (I hope things are okay at home) I then to apologized to the woman for whatever happened to her, which was returned with more berating and yelling. When I came outside and explained to my wife what happened, I remembered she had placed my credit card into the scanner, so I asked my wife to ask if my card was charged, according to my wife she yelled NO and for her to leave and not think about walking in, so much for women's social justice. In hindsight after her speaking to my wife that way her stance on how I speak to women may have been to shift moral high ground in case I made a complaint. While outside walking back to our car another customer approached us asked to speak to me and said he saw and heard what transpired and that I wasn't the problem and she was hostile to everyone whole walked in the door, but I was the only one to engage back to her. I said it wasn't worth it since I have to reschedule, he said about that and warned me she did in fact get on the phone and gave my information (Full Name, Spelling and DOB) to someone and completely rewrote and lied about the events that transpired and wanted to give me a heads up and gave me his info as an independent witness which was very nice of him. I rescheduled, to a different facility obviously but farther away from me and I now FEAR I may no longer be eligible due to whatever fiction was relayed over the phone, hopefully their cameras work with audio. read more

Extremely rude staff! Was just here for a finger print for a job. The extremely nasty worker treated me like I was a criminal under interrogation I was simply there for a job. Than she demanded payment when I exclaimed it was covered by the job and she got snide with me. Other than having to be required to do this for work I would NEVER use this place again or recommend it. Tip for the company get new staff bottom of the barrel customer service. read more

If it was possible to give zero stars I would. I never complain nor do I usually make a big fuss about these types of things. But, man. I had to come here for a background check for my counseling agency and these people were just straight up rude. I didn't get the name of the "agent" that helped me because they were not wearing name tags, and did not introduce themselves. The woman was robotic and emotionless. I'm not sure if this is how it usually works, but they referred to me by my code or the first three letters of my last name which felt dehumanizing. I was yelled at and practically scolded during my fingerprinting and when I didn't not have the code I needed (it's not my fault my employer didn't give it to me) and I pretty much ran out of there because the whole experience made me stressed and frustrated. I will never be returning. read more

The absolute worst! My husband and I had 5:05 and 5:10 appointments. There was an error with his payment so when he arrived they told him he could not get fingerprinted. I asked if we can pay there - they said no and reminded me, the first of many times, they closed at 5:15 so we had 5 minutes to figure out payment. I was next. They told me I filled the form out incorrect (which I didn't) and I selected the wrong category (which I also didn't). When I asked why they told me they didnt have time to explain because they closed at 5:15 and it was already 5:10. They also added, as they literally ushered me to the curb, that I paid too much because I made all these mistakes (which I didn't because everything was, in fact, correct). I flew out of work early to make this appointment and was offered ZERO help at the door. What kind of place doesn't let you correct payment or pay on site? Don't you want my money? Second, they do not have the forms on site so if you do make an error, you can't fix it and they won't print you one. Third, what the frick kind of place reminds you 4 and 5 times that they are closing and you are what is keeping them from going home. read more

The trick is to get the earliest appointment you can on any given day and have ALL your paperwork filled out and pre-paid online if possible. Once you get past all the nitty gritty paperwork, the staff is quick and curt - just trying to process people in and out as soon as possible, as it should be. Come prepared and you'll have a great experience...was in and out in 10min flat. However, I witnessed people getting turned around at the desk who came without the right forms or identification...sure, the staff may have come off as "rude" but you're wasting their time, your own and everyone else's by coming unprepared. read more

Read some of the bad reviews and saw the 2 star rate and was a pinch concerned. Walked in and the place was empty, site and sign does say it's closed on Saturday's (4/09/2022 my appointment.) I sat down for a whole of 30 seconds before the employee finished with his other appointment and called me up. Asked for my last name and when my appointment was. It was at 10:20am and it was 10:17. The guy was super nice and we had some good conversations about firearms (why I was getting fingerprinted) and about the building being "closed" on Saturday's. He was great and I was done in 7 minutes. Yup, 7 minutes. I was out and driving home by 10:24am. I HIGHLY RECOMMEND YOU COME ON A WEEKEND APPOINTMENT. The guy was saying that during the week they were packed and wait times could be close to an hour long depending on how busy it is. If you let them do their job and have some good fun and be nice, you'll be in and out in under 10 minutes. read more

Only giving more than one star because some of the staff is very friendly and cheery. Others not so much. Very unprofessional, they were cursing in plain sight of the customers and the appointments don't seem to matter very much as everyone is accepted out of order. read more

I would give zero stars if I could. The people there are just rude. Sorry you hate your job but you don't need to take it out on customers who have to pay to get the service done. They need to work on customer service. My advice don't try and talk to the people that work there unless you want to get snapped at. read more

I went there for my appointment I was there like 5 minutes before my appointment. The young man I didn't take his name but he did have a lot of tattoos. He took my info and took my fingerprints. I was out of there in less then 10 minutes. They didn't give me any hard time or anything. I read the negative reviews before I went, I was so scared because I drove like an hour I was afraid they won't take me. I was there few minutes before 5 o clock. read more

Walked in no one at the desk. Signed my name sat down waited. Rudest woman yelled my name, so I wandered to see where she was. When i got there, she yelled again to make sure everyone has their ids and papers out, clearly referring to me. I had my id out but didn't know to bring papers (my mistake). I told her i didn't have my paper and simply said she can't do it. Saw her cross my name off a list. Whole time she didn't even look at me. Didn't say a word after that, I was very confused with the whole process just wanted some guidance. This woman was terribly stuck up and rude. I work in customer service myself and you are not supposed to act this way even if you are having a bad day. Definitely must hate her job or something... or just nasty. read more

I tried calling this place for 2 days and can't get through. Just on hold forever. If I ever need to get fingerprinting done again (or any background check) I will drive further so I do not have to deal with this customer service. read more

wow! i've been to identogo's before for work, and i scheduled an appointment a few weeks ago. i ended booking the wrong appointments. and when the gentleman asked for my form he knew i wasn't scheduled correctly. they directed me what appointment i should schedule, let me sit down and schedule a new appointment but let me keep the one for today. They were so friendly and helpful during this rough time, i really appreciated all their help! read more

Staff wasn't nice. Just seemed miserable and they hate their job had no patience to answer simple questions and gave attitude . Just seemed hostile and had eye rolling action . read more

I was fingerprinted on 27February and was informed my mail on 6th March that my prints are not legible and required to be reprinted. On 12th, I am contacting for more than 2 hours their only number available 18775035981 for booking an appointment. As soon as choice option is pushed, once I hold it for 11 minutes and thereafter it was disconnected but on other numerous occasion the connection was cut off saying all customer care man are busy, good bye and disconnected. Due to the fault of the company, my joining a job has been delayed and I am unable to fix for reprinting. I do not think the rating should be more than 0. Jai Bhagwan Goel jbgoel1948@gmail.com read more

The employees here are super rude and have no patience. The girl at the front desk mumbles as if that helps with her mask on. They all speak very robotic- as if they are following a script. ZEE-RO customer service skills. I had to put my cell phone down for a minute while I grabbed my ID from my wallet, I said can I put my phone here real quick- well your not supposed to but go ahead- all with an attitude. Please select another facility if possible when needing this service.I definitely would NOT recommend. read more

The phone service is the worst! Called for days before the appointment including the day of. Would be on hold and get hung up on or just on hold for 25+ minutes. The day of I didn't get any answer at all. So just don't waste your time calling. The guy on the phone couldn't even answer my question if there was parking available. In fact there was convenient parking, it's in a strip mall off Woodbridge Ave. Had a 9:05 appointment, got there 3 minutes late. Nervously went to the check in desk, told the woman I had a 9:05 appointment - she looked at her watch and informed me it was 9:08.( gulp ) She told me to take a seat. The place had just opened and seats were already getting full. With a line of people infront of me I took a seat and prepared for the worst. Not even seconds later they called my name. The woman that processed my fingerprints was so sweet, efficiently scanned my hands and I was done. In at 9:08 (lol) and out before 9:15. Moral of the story? Make sure you have an appointment.. a lot of people were waiting in line and were told it was going to be a while. read more

What is the point of having a sign in sheet if you aren't going to follow it when you schedule multiple people for the same time slots?

The lady taking my boyfriend's fingerprint at this location was extremely rude. I went in with him and she immediately told me to get out. Instead of asking kindly to step out.Horrible customer service and definitely wasn't welcoming. She is the lady wearing Burgundy braids and glasses. She does not need to be working there with that kind of attitude. Will NEVER come back to this place. Very POOR CUSTOMER SERVICE. read more

I'd give zero if was an option. Totally rude staff. I went for a walk in for preTSA since the website advertises it. Entered the building waited 3-5 minutes for someone to actually come up to the desk. The woman told me to sit and they would call me. That was weird since she never asked my name. After watching her take the names of the people who came in after me - I went to the counter and she yelled aT me to sit down - saying I'm not in the same program. So I sat down and after another 30 minutes a man finally appeared at the counter so I went to him and said I am hear for a walk in and been waiting over an hour - he then says there are walk in appointments today because they are too busy. Then the woman came back and said - you told me to sit? She proceeded to say tell the supervisor - we are overworked and have no time! No apology for having me waste my time. DONT GO HERE!!!! read more

Had an appointment for 6:05, came in early at 5:45. Didn't get helped until 6:45, after everyone who came after me with later appointments were already helped. Even then it was only because I asked what was going on, could've been waiting much longer. Employees had no idea what happened, two people told me two different things. I've gotten fingerprinted here before this time and also had to wait way too long for a two minute process. Just don't waste your time, schedule your appointment somewhere else. read more

Some of the workers in the back or not friendly they are not people person. I don't think they like their job. Especially the one in the front booth read more

I dealt with Stephanie. She was profession al, courteous and prompt. My appointment was 2:20 PM on Friday. I arrived at 2:10 PM, signed the IN sheet and was called at 2:21 for my fingerprinting. The staff does fingerprinting NOT why can't I help you now. Getting an appointment is as easy as printing out the form, getting your ID and business information together, then calling to set up the appointment. They are busy. I called on Thursday the week before my assigned Friday appointment. I am baffled by the disparaging comments. read more