For a business I couldn't have ever imagined finding you would be this hard. After 4 wrong addresses and driving a very long time to finally find your location. A tiny sign beside the door you can hardly see unless you're out of your car! When my roommate put in comments his already painful experience with customer service and the lack of info online the lady running the office wanted to be very unprofessional calling him out in front of other clients. They looked at him like he was crazy from what she was saying to him. It's not his fault he's a paying customer to achieve a much better career and you think calling him out was the answer in front of everyone else. She could of ask when she took him back what issues he had. I'll drive to another city before using this place in the future. Btw it's a wedding planning or event decorations rental service. It's like the finger painting is a side gig. read more

IdentoGo - Fingerprinting Near Me - Chattanooga, Tennessee

No longer at this location. There is a location at 5959 Shallowford Rd suit 2093. The location on website is wrong. When you try calling them expect being on the phone for over 20 minutes. Person on the phone was not aware of location change!! read more

IdentoGo - This is hanging on the office door of the location on the IDENTOGO website - Fingerprinting Near Me - Chattanooga, Tennessee

Nasty blood covered seats, gross place. Was really my only option for school unfortunately read more

IdentoGo - Blood on seats, nasty - Fingerprinting Near Me - Chattanooga, Tennessee

See all

Quick and easy process. The lady that takes the fingerprints is friendly, but the gentleman at the desk is gruff and rude. Thankfully, I had an appointment and didn't have to deal with him much. But I did hear his interactions with other customers, and my wife commented on his behavior as well when she visited the business. read more

I had to get fingerprinted for field experience for one of my classes at UTC. I made my appointment for a Monday at 5:20 and received confirmation of my appointment. Once I arrived on the day of, the door was locked and an employee from a neighboring business spent close to an hour trying to help me track Identogo people down for my appointment and we had no luck. Apparently they close at 5 on Mondays, so my next question was WHY they gave me the option to come in at 5:20. I wasted two hours driving out there, trying to get a hold of them, and eventually giving up and going back home. I still haven't been able to get in touch with a real person about my complaint-- it's impossible to get a hold of the operator on the number listed here, and the customer feedback line only allows you to leave a voicemail. Thanks to their negligence in scheduling and being in the office when they had an appointment booked, I will not be able to complete my background check by the deadline I was given. Since the next closest one is over an hour away, I will have to go back to this place and try again. NOT looking forward to it. This location at least NEEDS to do better, it's horrifically unprofessional to just close your business down for the day without notifying the people who have scheduled appointments with you. read more

Staff is rude unprofessional and does not hold to appointment times. Had to wait 2 hours past my appointment time as she called others with later appointment times before me. read more

No. Go anywhere else if you can!!There were 2 methheads in the elevator of the building at the Shallowford Rd office. then took Chattanooga PD 30 plus mins to arrive after it was called in. officer says he'd just received the call. Wow! Whoever took our call, was very inefficient with their job! Redic!! The gentleman was ok that worked there. No issues there. But a sketchy & dirty place to have to go to (building as a whole). Will never go here again!! read more

This review is in reference to the address listed. It is not correct, the office is NOT on Perimeter Drive, it is in the shopping center on Lee Hwy called Perimeter Place next to Planet Fitness. My office is behind the building and we constantly get people every day looking for IdentoGo. They need to change their address as only the BACK door faces Perimeter Drive. Very confusing and very inconvenient for their customers. read more

Had an appointment for TSA Pre Check and the services provided went smoothly. I have learned that even though the website asks you to bring to forms of identity, you only need to bring in your passport and it will do. I was in and out in less then 10 minutes. read more

i went to get my finger printed I've never been to jail in my life I've never done anything wrong.i went to get my finger prints 4 weeks ago and still no resu no phone call.you can't even call anyone or fix the issue.idk why jobs use them read more

Big Hassle. The website is very difficult to use. All I needed were a set of fingerprints on a card for a medical license. They would not give me an appointment because they state that there is a "process " to go through. After explaining to the "customer service " representative several times that all I needed is a simple set of fingerprints on the card provided to me by the medical board, I just kept getting the same stupid question. I will take my business to the next line on my google search. read more

This was super easy, and the people who worked here are very friendly and nice! I had to be fingerprinted and have a background check for a new employer. Basically, I walked in, showed her my photo ID, and she verified my information was correct and rolled my fingerprints. Painless, ink-free and quick (about 10 minutes). They give you a receipt for confirmation when you leave. Thanks!! read more

This review is for the UPS store in Cleveland. I had a scheduled appointment and when I showed up this morning, they told me that no one was there to complete my fingerprints. They told me that they don't receive appointments from the company and they told me to come back at 4 PM. I live 45 minutes away so I drove all the way there just to be turned away. Then I drove back again and when I got there on time for my second appointment, the system was down and they told me to come back. Absolutely ridiculous that there is no communication from either the customer service reps or the actual place where they complete your fingerprints, for the customer. read more

I recently was asked to be a chaperone for a high school field trip. That in itself is hilarious to me. Never in a million years did I think---that's another story. So, part of the prerequisite is that you have to submit fingerprints to Hamilton County Department of Education. They use a company called IdentoGo. Sounds like a messy prospect, I know. I was thinking I would have inked fingers before I headed into work today. Not the case. Stop thinking Dragnet, and think more like CSI Miami. Super easy and super clean. You walk in, they check your photo ID and they roll your fingers across a glass surface. You can see on the screen your prints being recorded. It takes all of 10 minutes. Easy enough. They send you away with confirmation that it was done. Now, I am documented and awaiting the field trip. Yay. Screaming kids on a school bus. I'll need some headphones. read more

The phone contact I had with Identogo was unproductive. She was not helpful in my trying to schedule a records check and finger prints. She offered NO help. We are looking for another organization. read more