My response to the owner is this.. I did not blame you in particular. I blame your stylist, India…read more I do however now place some responsibility you because you keep defending this odd behavior. I was never properly color matched!! Every time I came in, India said hmmm the color is off. Did you do something so different to your hair?? I said no India, you are the one who colored it. So.. if they don't match.. maybe that's where the switch of hair happened and as far as the box goes.. maybe they all come in one shipping box but I was shown my hair in a fancy little hard box all sealed up for me so don't lie to your customers about that! I know you're looking out for your reliability and reputation here but that should also mean you should look into it and your other owner, Kayla is the one who offered me a used box from someone else's hair. Explain that

Gave me the wrong hair treatment and didn't tell me…read more My experience with Kayla Wood at La Ti Da was unbelievable in the worst way. This was my first time seeing her, and she was recommended by locals on Facebook for Brazilian Blowout treatments. I walked in expecting professionalism. What I got was the exact opposite. I made it painfully clear, multiple times, when making the appointment and in person, that I wanted the original, stronger Brazilian Blowout formula, not the light version. She looked me in the eye and assured me over and over that she'd be using the original formula. She literally even told me that she had to source the original formula for my appointment from someone outside of CA because CA no longer sells the strong original formula. Fast-forward a few weeks, my hair looked nothing like a real Brazilian Blowout. Frizzy, wavy, dull--nothing even close to the results I've had for 15 years with other stylists. I've had approximately 25 original formula Brazilian Blowouts over 15 years so I know exactly how my hair reacts. So I reached out privately and politely via text, asking her for her advice, her opinion, and asking if maybe too little product was used and if next time she could use more. I also sent her pictures of my now wavy, frizzy hair. And that's when SHE CASUALLY ADMITTED SHE'D ACTUALLY USED THE LIGHT VERSION--the exact product I told her I did NOT want. She never told me this during the appointment. Not a word. I only found out because I asked. There's nothing "miscommunication" about that. That is a straight-up undisclosed product swap. But the absolute icing on the cake: when I politely asked for a PARTIAL refund (I was willing to pay for her time but I wanted a partial refund because I now have to pay someone else to redo the correct treatment), she refused... and then sent me a message saying she'd filed a police report! And if I contacted her again she would file an additional report for harassment. Over what? Me asking why she used a completely different formula than the one she promised? And as unbelievable as that is, something additionally wild happened during the appointment. While she was in the middle of my treatment, she made a personal phone call right next to me asking her husband how much he'd been drinking and telling him he was too drunk to pick up their child from school. I just sat there stunned, stuck in the chair while she had this whole conversation inches from me. Meanwhile we weren't done with my service, and suddenly she had less than 30 minutes to get to the school herself. It was chaotic, unprofessional, and honestly uncomfortable. Now, after telling me she had filed a police report, she claims I "left before the service was finished" and is using it as an additional excuse. That is absolutely not what happened. I did exactly what I've done for 15 years with every Brazilian Blowout I've ever had -- I chose not to have the stylist do the second wash because many clients prefer to leave the product in longer so the treatment sets better. Every stylist I've ever had has offered that option, including Kayla. She even told me a lot of her clients prefer to leave with the product in. So to see her later twist that into "you left in the middle of the service" was incredibly disappointing, especially given that the real issue was that she used an entirely different product than the one I requested in the first place. I've never in my life dealt with a stylist who changed a product without telling me, admitted it, denied it, and then tried to intimidate me for asking about it. The whole situation went from disappointing to surreal. I'm leaving this review because I wish someone had been brutally honest before I booked. If transparency, professionalism, or basic respect matters to you, please think twice. I definitely won't be going back. Edited after owner response: I'm posting this because the salon's response doesn't reflect what was actually communicated to me. I was never told the formula I requested was illegal--Kayla told me she had sourced the stronger formula from out of state and confirmed she'd be using it. I only learned otherwise yesterday when she acknowledged in writing that she used a different product, which contradicts the public response. I was also never offered a free correction, only asked to "come in and talk," which didn't address the issue. And how could they "correct" the service when the original service I requested wasn't performed in the first place? I have everything in writing, and my review reflects the actual communication. I even tried to resolve this privately with a 50% refund request since the wrong product was used, while still compensating her for her time. Kayla responded saying the salon does not offer refunds and she had filed a police report. It's unfortunate the salon chose not to resolve this professionally and privately.

I've been going to Natalie for just over a year now and I have loved every cut and color she has…read moredone. I ask for something slightly different each time and every time she makes it look better than I expected. Even all my sisters have started seeing her because they have been so impressed with my hair over the last year.

Amazing and very friendly beautiful women in there doing hair. Lena was awesome. She had my hair…read morethe way. I exactly wanted it when I left there.

I saw a woman with the most amazing asymetrical/undercut in Sonora & asked who did it. What? Not in…read moreBeverly Hills, but he works in Sonora! His name is JAMES! I made an appointment & brought in 5 pictures and said "You are the artist" He assessed my hair, moving his knowledgeable fingers through my hair & cut it dry. That was the first sign, the only other hairdresser that could give a great cut, cut my hair dry. WOW, I get up in the morning & finger-fluff it and go, and it was that way for weeks. He knows hair, and I have given him the moniker of 007. I told him I am calling you 007. At my next appointment once again.....the most amazing haircut ever & when he was done I said "they call you 007" he laughed & smiled and said "you do" James you better never retire!!! Seriously, I can't believe we have a stylist in Sonora of his quality & I didn't have to drive to San Francisco or LA. A+++

We got really lucky when we found Studio 219. Our stylist for many years retired. We didn't know…read morewhat to do so we took a chance based on reviews. Studio 219 is excellent and very professional. Mandy is so nice and a really great stylist. Would give this more than 5 stars if I could.

I feel so lucky that I was able to book The Hair & Makeup Company for my July 17th 2021 wedding in…read moreMurphys. Melissa and her team were AMAZING, all of my ladies (and myself) looked absolutely stunning for my wedding. Not only did Melissa and her team do hair and makeup for seven ladies without any concerns with time, they also did hair and make-up for my flower girl which made the day that much more special. Melissa is a true professional, if you are planning a wedding in Calaveras County/Northern California be sure to inquire with The Hair & Makeup Company - they are the best!

When we decided to get married in Big Sur I knew it would be a challenge finding every vendor we…read moreneeded. However, I found Melissa after digging through wedding blogs and seeing her work on other brides in the general area. I was attracted to the seemingly effortless style that each of those brides had (although a lot of work goes into those effortless styles). Luckily for me she was available and able to travel down to the Big Sur area for our big day. I went up for a test a few months before the wedding with her and Sarah (make-up). I couldn't have been more delighted with the outcome. I wanted a low bun- with wisps look. I also had succulents that I wanted put in the side of my hair. Not only did I look and feel amazing, I also hired her and Sarah to do my bridal party's hair - which was no easy feat. From braids to super long hair to super short hair - they had to make it work for all of them. We all received so many compliments from our family and friends. Everyone looked so beautiful and I would highly recommend Melissa and her team to anyone.

Angela was phenomenal not only the quality of my hair cut but in her professionalism and courtesy…read more 10/10 would recommend.

Vanessa is amazing! Does a wonderful job cutting my hair and is awesome with mu special needs…read moreson!!! I have recommended several people to Prim Salon! Tammy McVey

I had called several salons on a Saturday to see if any hair dressers were available. Rapunzel was…read morethe first salon to actually answer. Two hours later I was sitting in Natalie's Bebee's chair. She listened to everything I said, she took her time evaluating my hair and facial structure, and she was very uplifting and positive about what style would suit me. I have think, coarse, wavy hair which is not easy to work with. And she did an amazing job. She worked with the natural flow of my hair and we were completely in the same page of what I wanted. I found my new hairdresser and it was an honor to watch her work her magic. Thank you Natalie!!!

What a great place! I went on holiday to Sonora and wanted a bit of pampering -- a facial and a…read morefull body massage. The owner and staff at Rapunzel really went out of their way to make it happen, even though I had problems with my phone. My Japanese massage was wonderfully relaxing. The massage therapist really listened to my concerns and made sure that I was comfortable at all times. The facial was even better! My skin looks marvelous. The aesthetician again really listened to my concerns and tailored the treatment to my exact needs. I'm very impressed with this salon and will be back next time I'm in the area.

Shayna cut my hair today and it's the one of the best haircuts I've ever gotten. She knew exactly…read morewhat I wanted and was very professional. Great haircut and great vibes.

Went in for a quick hair cut. Showed the usual photo. Nothing too different from what I have. Hair…read morecutter cut my hair. It was blunt and I wanted shaggy. She said she didn't have a razor or know how how to use one, otherwise my cut would have been better. It was still an okay hair cut just not quite what I wanted

Services: Nail designs, manicures My daughter turned 13 and…read morewanted to get Mom & daughter manicures. I called and made an appointment. The lady I talk to recommended Nancy. Nancy was absolutely wonderful. She did an excellent job on both mine and my daughter's nails. She is kind, professional and patient. Our nails came out perfectly . Very clean shop as well. I would 100% recommend them.

Cute place, very friendly. Christian environment. I had Nancy for my pedicure. She was very gentle…read moreand thorough and does beautiful work. Highly recommend

This would be 5 stars if Yelp didn't filter out reviews for businesses that don't pay them!…read more Kayla is amazing! I have a ton of hair and it's definitely a labor of love and patience to do a full balayage and a cut. She is welcoming, talented and communicates what she is able to do during appointments very clearly. I'm always changing my hair and she's on board for it. She is always doing continued education! I have referred several friends to her. Notice that there are several "not recommended" reviews here that all have 5 stars. See pictures from my last 2 appointments!

Kayla is a typical, good hairstylist. Just not good at communicating with her clients…read more I have texted, and emailed multiple times this last year with absolutely no response. Very disappointing and dissatisfied. Would not recommend if you're trying to avoid someone who doesn't effectively nor efficiently communicate My grandmother was in a horrific car crash on 108 and I could not make it to my appointment back in the spring time. That is the reason this "professional" has X'd me out because she got her feelings hurt that I didn't show up. Kayla, HUMBLE yourself and realize that the world does NOT revolve around you and things happen. Absolute SHAME on you. Spend your money elsewhere; plenty of great stylists in the area. I recommend Rooted Salon in Twain Harte. Very professional and personable women who work there.

I've been going to this location for many years and have always had good customer service. Today I…read morewent again for my regular haircut and Dejah was absolutely fabulous!!! She is friendly, kind, professional and did an amazing job on my hair. I just love it! She honored my $2 off discount that I didn't have with me (just changed wallets). Plus I got a discount on my hair products today. I highly recommend Dejah. She is one of two working there due to COVID-19 so you have to give her some slack if she's busy. Use the app to book for better & prompt service. Don't just walk in. Looking forward to my next cut already!

$38 for my son and I. Tipped $10 each. My sons hair is good. For $28, I could have had my wife do a…read morebetter job. Won't come back here. #trash