IF YOU GO TO THE IDEAL THEATRE IN CLARE PLEASE TAKE THE TIME TO READ THIS!
I have never been so disrespected by an employee/management in my life. I would consider this harassment and my family and I will never be going here again to see a movie. I'm hoping anyone who takes the time to read this review will re-think their trip, go to another theater, or at least be aware of the kind of business they are supporting-one who obviously has no care and love for their customers. Please feel free to post if you have had similar experiences and share this. Behavior and treatment to customers like this should not go unnoticed.
First off, my 4 year old step daughter's heroine is obviously Elsa from Frozen. She was very excited when I told her we would be doing a girls night on Saturday Dec 7th to see Frozen 2, and that her grandma (my mother) would be joining us. This was her FIRST theater experience and girls night out. I have been to the Ideal Theatre before, and my mother has been going there since she was 17. I've enjoyed it. Concessions and and the ticket stand have been friendly in my past experiences and very reasonably priced. I like supporting local businesses and the fact that they've kept it the same for so many years.
Maybe this was a bad night, however even on a bad day there is NO EXCUSE for treating and talking to your customers the way that we were! I have family that owns businesses and I have personally worked with big name companies hand in hand. Even if I disagreed with a customer, they are right in the end and you need to figure out a professional way to talk to them and handle a situation, even if you're upset. Swearing and screaming is not only disrespectful, but it's harassment and completely unnecessary. Especially considering the fact that we had did nothing wrong in the first place and were trying to calmly communicate. Anyway....
We decided to sit up in the balcony. A group or so of people on either side of us had joined and also witnessed this (we sat in the middle). It was about 7:10; the movie was supposed to begin at 7 and my 4 year old was getting very restless. An older gentleman came up the stairs from behind us. My mother and I had our phones put away since 7pm when the movie was supposed to start. Our phones were not off but the volume was, out of respect. We suddenly heard a booming voice yelling that he isn't starting the movie until all of the phones are OFF.
Everyone had been on their phones that was on the balcony, as well as below us ..I mean everyone is on their phones nowadays so that's no surprise. That's normal. We, just like the majority of people, just keep our volume down in case of emergency.
Please keep in mind that my grandpa (my mothers father-in-law) is currently at the hospital in ICU with some major medical problems. My mom took out her phone to make sure her volume was off. "I can wait here all night!" (What the heck is this, a high school classroom!?) The man was throwing my mother daggers. My mom tired to let him know that her volume was already off and she was just checking it, but she had to leave her phone on because her father in law was currently in ICU.
He proceeded to completely snap at her and cut her off every time she tried to explain this to him. "I don't give a shi* about your father in law. If you can't turn your phone off for a two hour movie you shouldn't come here." (these are actual quotes!!) He screamed. I stood up saying that it was not OK for him to speak to his customers that way. My mother and I kept attempting to explain to him that the volume was already off before he even came up there and wouldn't be a disturbance in the first place. But he just turned his back on us, cutting us off again and muttering , "I don't give a shi* about your volume," which turned inaudible as he continued to rant and ignore us as he walked down the stairs. I was ready to leave at that point and made it vocal that this was not OK. He had my 4 year old saying she was scared, asking what was happening, and crying from him yelling. She kept referring to "the mean man" the rest of the night. So if you're reading this I hope that you're ashamed. You not only ruined the night out for my mother and I-who just spent $30 at this establishment just tonight-but this will now forever be my step daughter's memory of her first movie in a theater. You also got the attention at those who were sitting next to us, saying they wouldn't return and how rude that was, especially with a child with us. They couldn't believe how we were all being treated. We PAID to be there. If the volume is down and your customers are on their phones or just have them on but ARE NOT being disruptive in the process, it should honestly not matter.
Later when my husband called to complain it was just brushed off as if nothing wrong was done, and he was then hung up on. Apparently this is the kind of service they give to their paying customers now. I don't recommend! read more