I signed a contract stating that after my thousands-of-dollars treatment package, it would only be 35 for retouching for laser hair removal. I went back for my 1st touch-up, and Corp. changed the policy to 199. Don't do business with this company. I won't be going back. The staff is excellent, but the company is shady!!! read more

By far the best experiences with cosmetic procedures I have ever had. And I have had A LOT. The employees are so fun and while very professional; they have fun with you while you're uncomfortable and to just relax you before the process. I can say for certain they do great filler, Botox, and cool sculpting. My lips barely even bruised from the filler because she was so good at it. Just amazing! Good deals come up all the time as well. read more

This clinic is very sneaky. They lie to you and trick you into adding on expensive treatments. When they told me that I didn't need lip fillers which I had ordered, they suggested more treatments that added $2000 instead of allowing me to drop the $1175 cost of the filler ( this is a normal helpful action for a customer that does not want more expensive spending) and replace another treatment. The national Ideal Image helpline told me that this clinic was known for doing this. I ended up having a bill of $3598.48. The front desk at this clinic was unbelievably rude on a phone call laughing and passing the conversation with me to 3 different people. They press you to purchase more. I should have read all the negative reviews that were even worse than mine before I walked in the door. Please be aware they do not let you know about how much money you are spending. When I asked for a print out there was a pause and I realized it was a huge mistake ever having any contact with this company. I have to drive to Kansas City, Mo to a different Ideal Image clinic to finish my treatment. The Ideal Image help line suggested this so I never have to step into the Springfield, Mo. clinic on 1111 East Republic Road Suite 116. read more

Overall, I'm pretty happy with my results with Ideal Image. Im a 24 yr old transgender woman. I financed 9 sessions of full face/neck, chest, and abdominal area for $7420, with a down payment of $375, on 18 month no interest payment plan. Which I was able to finance the down payment through affiliated retail credit company called Fortiva, given a $2,000 credit limit at 30 something percent APR. I had upper 500s as credit score You can also utilize the Fortiva credit limit for ongoing payments, does report to credit bureaus. My no-interest payment plan was $420. Given I'm rather pale with natural dark brunette hair, I was told I was an ideal candidate for laser hair. I've seen major reduction over last year. I'm going for 8th session. read more

Great customer service and I loved my results with laser hair removal! I wanted to wait at least a year before writing this review and I love that I'm guaranteed for life so when I start going through hormone changes, I'm still covered!! read more

I have never been so disgusted with a company as I am with Ideal Image!!I have been receiving botox/dysport treatments since 2010. I went to Ideal Image initially in August. I have returned 5 times, for "lets see how it looks now, and I dont see that much movement... really?I paid to get rid of my lines between my eyes!I have been offered other unessessary services and now I'm being led on with false intentions and no presentation to do what they say they will do to resolve problem. I have started a dispute and do not recommend this business to anyone!! read more

I Just moved here from California and was looking for a place that does injections and Botox at a great price. I also wanted to make sure that they won't try to over sell me things I don't need. I came across this place and I'm so glad I did! The staff here is so friendly and knowledgeable and know what they are doing. I love that They take their time with you to ensure that you look your best instead of rushing you out. They are priced well and they are part of the brilliant distinctions program ( where you earn points each time you get Botox or fillers and get a reward from it) I highly recommend this place and I will be back for sure! read more

Being new to the area, I recently visited Ideal Image in Springfield to inquire about laser hair removal. I first had laser hair removal over 10 years ago and I wanted to do some new areas. Their prices are beyond obscene. I have since found laser hair removal places here in Springfield for literally a fraction of the cost. Their nonsense about "a special laser" that justifies their absurd prices is insulting. Shop around and you will find quality lasers and, even if you do have some regrowth in a few years, you will have a ton of money saved from not using Ideal Image (you may very well have some regrowth in any event as certain areas are more prone to regrowth as being hormonal areas - it is nonsense for Ideal Image to tell you they will somehow magically get all your hairs when others can't and that's why you pay 10 times more than anywhere else). Sure their offices are very clean and nice - but they should be! Someone is taking a laser to your body so the least you should have is a clean and hygienic space. That should be a given and you shouldn't be paying extra for that. I am tired of hearing Ideal Image ads on the radio given that their prices are so ridiculous. It makes me mad to think of these people taking hard earned money from people who just may not know any better but are desperate to get rid of that unwanted hair. But don't take my word for it - just take a look at what similar clinics are offering in major cities in the US and even closer to home - right here in Springfield and don't count on the incorrect information Ideal Image feeds you. It's not right. read more

I have had the most amazing service at this location of Ideal Image. I have had a great results. They have worked with my crazy schedule, and are always beyond helpful. I am glad I decided to get my hair removal done here. read more

They have the best customer service I have ever experienced in my life. Hair removal can be an uncomfortable and embarassing situation, but they make you feel right at home. I love all the ladies that work there! read more

Be careful of what you sign on. Dishonest, professional liars. Read the contract before you sign it and do not believe what just they tell you. Even if you decide to stop treatment after one session you still have to pay them the full amount. read more

Very, very fraudulent in the manner in which they tell you about their contract and claim that they offer a lifetime guarantee and you can come back any time if you need to after a set number of visit. Yeah, you can come back if you're willing to pay the $100 office visit (which, by the way, is supposedly a HALF-PRICE visit!!!). On every visit they reminded me about this lifetime guarantee without mentioning that you had to pay for future visits. What kind of guarantee is this? Not much of one, if you ask me. Their pricing was on a par with extortion, absolutely sky high, but they convinced me with some really valid explanations as to why Ideal Image is the best. Well, they're the best at taking people's money and leaving the job half done. There's a review on here from a girl that gives Ideal Image 5 stars, I would be willing to bet that this is a staff member or owner who wrote this. You'll notice that the other review is one star, now that's a person who got screwed like I did. Do not, whatever you do, go to these people. They're nice and friendly, put you at ease, tell you that it's a simple standard contract (by then, they've got you hooked and you're trusting them), so no one takes the time to read the contract. And then you're trapped. Still have to shave and they told me every visit that I would never have to again. They're only out to get you as a customer the first time. I doubt they have much repeat business. But as much as you have to pay, they probably don't have to have much of a volume of clients to pay their bills. It's shameful that they take advantage of people the way they do. Do your homework, talk to your friends and ask around before you select a business for hair removal. But whatever you do, don't use Ideal Image. read more