I had a problem with this business but am happy to say that they addressed and corrected my issue. Very nice about it and we are very satisfied with them. My daughter is happy and her service is what we paid for. Thank you Ideal Image Newark. read more

Don't do it, complete waste of money. Your hair grows back after they have your money and it hurts like hell.

Great staff. Very clean. Very professional in all aspects.. from entering to actual spa treatment to checking out A number 1 experience

Staff of friendly. Other than that their sales team is aggressive, not forceful. Here's my laser hair removal result: I bought the full face package to get that fuzz off my cheeks and rid my lip and the area around my chin and jaw line. It seemed to be working, slowing that rate of growth and thinning some of the thick ones. As it begins to grow back I notice more hairs under my chin, as I go for touch ups after my treatment plan is over I keep noticing more hair. I damn near have a 5 o'clock shadow. I'm pretty pissed, I brought this to them, they said the laser doesn't cause hair to grow but my problem is that it wasn't there before I began treatment. They upped the power of the laser and though it seems to work in the beginning. It proved otherwise. I was better off just waxing that little bit off my lip. I thought I'd be hair free by now but I'm just more hairy in the places I wasn't before in less hairy in the places I previously had hair. I'm fair skinned with black hair. Apparently a good candidate but it just made things worse luckily I don't care to the point of being ashamed. I am a woman at the end of the day and I just wish I got what I payed for. If you have money to waste, this is the place to go! I can't do anything else about it but complain. You sign this waiver which pretty much covers their ass. So I'm back at square one plus my light beard, thanks Ideal Image... for nothing. read more

I love ideal image they are always professional and helpful. I have actually recommended my friend for services and she loves it here as well. read more

WORST EXPERIENCE EVER!!! Been 4+ years of being stuck with them. I went in for a consultation for a laser for my upper lip area. Got talked into doing the entire face as they has some kind of promotion going. I paid close to $4,000 for the entire face laser. I am in my 4th year and I have more hair then ever before and hair growing in the areas I never had them before. Every appointment there's a new consultant/technician touching your face. 1/2 the time they don't even pay attention to chart or file to see what heat level was the last treatment at. I have been burned very many times because they were rushing through things and not taking the time. When questioned about the burns I was told that my skin type isn't ideal for laser. So, I told them to stop the treatment and return that portion of money. They would not let me do that either. I have been through 22 sessions now in 4 years and have most amount of hair i've ever had. I want to cry every time I look at my face. I am having trouble getting an appointment even as they are possibly avoiding me. So having to live with what I have is a torture every day. It seems I'm stuck with an ugly face for the rest of my life The worst part is that they do not have a corporate office where you can complain. It's a one person owned franchise. THAT EXPLAINS THE CONSTANT TURNOVER AND THE KIND OF TREATMENT I GOT!!! I am helpless and need suggestions please!! read more

Total scam, misleading pricing scheme. Better off going with another company. There are hundreds of terrible reviews online.

I truly enjoy the people who work at the Newark, DE location. They are very kind, and work around my hectic schedule. They are very gentle, and accommodating in making sure I am comfortable with the laser treatment. read more

its scam!! from the first session I told natalie my consultant I don't feel comfortable I don't want to continue and she said oh there's no way out you have to continue trust the result, I stayed quiet, after 9th session I told them there are no result they told me well we can compensate with two more free sessions and Im like compensate what no results you told me to trust the process I stayed quiet and they gave me the excuse may be it's your hormone problem I checked with my doctor did the test and in results there were no fault and still they didn't want to accept their fault, the consultant are only nice to you when they want your money not when you actually see no result that's their least concern this company should be sued and banned from providing any service because all they sell is a lie and at the end you can't report anything to anyone because they know whats coming up. I hope karma will hit them back because I just can't think how someone can sleep so peacefully when they actually scammed someone hardwork money. nobody cares about you at this place all they care about is how to scam you and if you are actually looking for legit reviews trust me dont ever trust their consultant because they only show you a fool paradise and once they got your money nobody care about what your results are!! I would like to actually mention the CEO of ideal image Mr.David Prokupek hope you are aware of your company's scam!! which no one take cares of. read more

This place is amazing excellent! I always love coming here. The nurses and the staff are very knowledgeable and friendly. The service that you receive is very thorough ,it's very clean ,and it's worth the money that you pay for it. read more

The ladies are very professional and accommodating. They answered all my questions and make it easy to fit into your schedule.

DO NOT use Ideal Image!!!! I spent almost 10,000 dollars, and it did absolutely nothing! I had more than the prescribed amount of treatments, they refuse to refund my money! I went additional times after my treatment but because they do not communicate between practicioners or listen to their customers ended up with a terrible reaction. I was covered in welts and luckily did not receive scarring. I spent 3 days in anti-scabbing ointment and aloe due to the burns. Their office was not open as it was over a holiday weekend, I was scared if there would be irreparable damage. Even after all of that, they still refused to give me any of my money and I am still making payments to this day!!! They have no integrity! They told me they would fix the situation. I was led on for months!! No resolution!!! I am the bigger idiot for trusting them! Patricia Haly said she would help, did absolutely nothing. They say whatever they have to for a sale! Lie, deceive, manipulate, whatever it takes! DO NOT TRUST THEM!!! Or you will end up humiliated and taken advantage of like myself. Also, do not be fooled by these replies, they do this for PR not because they actually plan to help or take care of you! read more

The Staff wasn't the issue the actual service was a rip off. It's way too expensive for the lack of results. Completely dissatisfied and want my money back. read more

Great staff !!! , amazing customer service, but my hair is coming back after all my treatments which I was disappointed,and it's come more darker first they said more than 90% will treater and after my all treatment get done then they said your harmonies totally disappoint read more

Love love love this place and they have the most friendly staff!! I have been coming here for a few years and have received treatment on a few areas. They have been ever so patient and caring to my low tolerance of pain. I would highly suggest this location if you are looking to do laser hair removal.... And they are so clean!!!! read more

I love the people but am not happy with my results. I thought once I was done that my hair would be gone, however, that didn't happen. Within 4 weeks my hair is back so I am back to shaving again. read more

Very good service. I highly recommend u give it a try it will definitely boost your confidence.

I always feel great after I leave Ideal Image. My skin feels super soft and hair-free!!!

The technicians doing my laser hair removal have all been super kind and my whole treatment was not painful at all, and overall happy with the minimal hair growing back (even though I thought it was mostly all going to be gone) . I am done all of my treatments and I still have hair coming back which is one thing I am not happy with, which is why I am doing touch ups. But everyone could be different, depending on hormones! Other then that everything has been great. The only person who was very rude to me was the manager at the Christiana location. read more

I like this place i just wish there was closer one....I think i caught one of the staff members on an off day once but my technician is always patient & thourough when treating me :) read more

Great staff! Very friendly. The nurses are informative & helpful. The place is super clean too. I would recommend anyone to go there.

I would not recommend this place to anyone. To be fair, the treatments do work and the nurses are very professional. But good luck getting an appointment. All the radio ads to get new customers and they can't even service customers they already have. I've already had several treatments and always book for a weekend as I work Monday - Friday. I had scheduled over 2 months in advance for my next appointment and was called days before and told I needed to reschedule as a provider was out on medical leave. Is this my problem? No, it shouldn't be. They charge way more than most providers but I was willing to pay if it worked. Now I am stuck without an appointment for weeks and was only given the option of a weekday appt, which I cannot do. My advice is to choose another provider that you will actually be able to get an appt at when it is convenient for you. read more

I've been going to this location for about 10 years for laser hair removal. I started with one area and added several areas over the years. Now I only need touch ups on occasion for one area. Overall, I've had great results, though some areas responded better vs other areas. Keep in mind that results depend on skin/hair type and the number of treatments. You may also have some very very fine hair after all the treatments (I believe 8 treatments) are completed. The technicians and staff are great at this location. All the technicians are licensed nurses and know what they are doing (many technicians are not at other med spas that offer laser hair removal and a technician can burn you if the technician is not appropriately trained). The services can be a bit pricey, but it's worth it to know all the technicians are license nurses and the treatment rooms/office are very clean. Everyone is very pleasant and professional. It's always easy to make appointments, and the office runs on time. There is a nice waiting area with water, tea, coffee and usually cookies, but I do not usually have to wait long when I arrive for my appointment. I would give a 5 star rating for the staff and service. I only took away 1 star and rated it 4 stars because over the years the policies (for example, on touch up treatments) have changed and the policies use to be more favorable to clients years ago. read more

If you are interested in getting laser hair removal please read this first. Laser hair removal is not accurate. I went for laser hair removal of my bikini area. During the consult they make NO mention that there will be hair regrowth after all of your treatments are done and that you will have to pay an extra $125 per touch up session. After the amount of sessions they suggested, I STILL have hair growing back. It would probably take another 4-5 sessions for it to be completely removed. They also told me ingrown hairs wouldn't be a problem for me anymore as it was when I would shave. I was still having ingrown hair troubles during my treatments and obviously now, as I have to continue to shave. Ideal Image is a rip off. read more

I have been using idea image for two years now. The people are friendly and knowledgeable about the products they offer. They a variety of ways to make payments along with loans. I have had my full leg, face, and arm pits done . The hair growth after the first few treatments was minimal. I went from shaving everyday on my legs with first treatment to shaving every few weeks.. I have recommend this service to others and would do it again.. this is something I wish I was smart enough to do in my 20's. This is money well spent!!!!! read more

Not worth the money!! I have been going to ideal image for about 4-5 years now hoping this hair I have on my face will go away but it has not!! They won't call to confirm your appointments every time so you really have to know your appointment time and date that u book months in advance! If you show up late they won't except you! Every time I was there they would tell me about this new special that they seeemed to have like every month! I felt constantly bombarded with new specials and deals. It's like the money I was giving them wasn't enough! Overall I was very disappointed with my hair growth that I had back after spending all that money! It's not worth it! Needless to say I won't be back! read more

Extremely poor service. Not recommended at all. Treatment is not through and only a few staff members are trained.

***Upset Customer***I am an extremely upset customer. There's a representative by the name of Melissa who handles all of the payments in this location and she by far provides the worst customer service I have ever experienced. She is very argumentative and belligerent. Today, Melissa took a payment out of my account without my authorization and advised me she can do that. i only gave them my card information one time in May and all of sudden in August I get a random charge coming out of my account. I contacted corporate who advised they clearly could see the payment was unathorized and will contact the owner to refund me the funds. Absolutely the worst experience ever. read more