Horrible customer service. Company is very deceptive watch out when signing a contract

I just had my cheeks and lips done with Amber. I cannot say enough good things about the experience and the results. I am truly wowed. She explained everything as she did it and answered any questions I had. I will only go to Amber now. She also did Botox on my forehead and it not only smoothed out wrinkles but opened up my eyes. I highly recommend her. read more

I went to Amber for my Botox injections and she was so great! I highly recommend scheduling with her for injections, she knows what she's doing and she is so pleasant to talk with! Thanks Amber!! Love my results. read more

If anyone is considering Botox or injections of any kind, I highly suggest Ideal Image. I have been there twice so far and recently became a member which drastically cuts the cost of Botox to $8.90 a unit AND you get a free service. I plan on using mine for a skin tightening treatment in the future. The people who work there are so nice and knowledgeable. Sheila, who works the front desk is like a movie star. She has a sweet southern accent and is so personable and fun. She immediately makes people feel comfortable with her warmth. The first time I went, the nurse who administered the Botox and juviderm lip injection was Kaitlin (apologies if I spelled her name wrong). She was very good and explained everything as she was doing it. The second time I went, I had Brooklyn and she explained everything too. I barely felt the needle! I feel like when I go there, I've known these people for years. I couldn't recommend this place more! I am enclosing before and after pictures read more

Ideal Image Langhorne - Laser Hair Removal Near Me - Langhorne, Pennsylvania

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February 2021 an RN ignored my complaints in office about the pain I endured during the procedure. Burns were the result of that. It's now July 2021 and I still don't have a resolution from the corporate team and attorneys despite my follow up. As a black woman I'm extremely offended by the level of care and lack of respect I have received. read more

Ideal Image Langhorne - February 2021 an RN ignored my complaints in office about the pain I endured during the procedure. Burns were the result of that. - Laser Hair Removal Near Me - Langhorne, Pennsylvania

Want to waste thousands of dollars, get no results, and get treated like garbage? Ideal Image is for you! I spent $3,500 for Cool Sculpting treatment for my stomach and saw no improvement at all. I left a detailed review on Google, and "the owner" replied with the typical, generic "we're so sorry, please call us so we can assist" response. I spoke with a customer service representative who was of no help to me. She couldn't offer me a partial refund or additional sessions. After multiple calls, she pawned me off to someone else who might be able to "do more," which wouldn't be hard because she has done nothing for me at this point. The next person I spoke with was rude, condescending, and completely dismissive of my concerns. It was like they were doing a favor talking to me. They claimed to speak to a clinician about why I did not get results from my treatment. Their feedback was "we sold you eight Cool Sculpting cycles, but you need eight more to see results." I got no results from eight cycles, but buying another eight will work for me? The commission must be great here to knowingly lie to their clients like this. I asked why was this not disclosed up front if I needed more sessions to see results. Of course, they couldn't answer this. Eventually they told me the best they could do was add two more cycles to my account. I was disgusted at this point, but I figured this was better than nothing. But they never added the cycles to my account so I couldn't schedule my sessions. I followed up numerous times with both customer service people, and I continually reach their voicemail. Either they knowingly lied to me to get me off the phone, or they're too incompetent to add the sessions to my account as promised. I'll never step foot in this dump again, and I hope every prospective client reading this books services elsewhere. By the way - they must pay for the 5 star reviews on Google. Yelp has dozens of reviews attesting to ineffective treatment and unreturned calls. read more

If I could give zero I would. This company is beyond fraudulent. I have multiple drs and an extensive medical history to show I am ineligible for services they sold me. Had a horrible reaction upon first treatment and they are stating I should just continue the paid for services or switch to another service I have contraindications for. They refuse to refund even with extensive proof. Please go anywhere else read more

An absolute waste of money. I spent $5000 for laser hair removal, completed all 10 sessions, and there has been little to no improvement. I still have to shave every day in every area. A complete scam **just so everyone knows I did reach out to that email and they never responded so don't feed into whatever BS they're trying to cover up on Yelp. read more

A SCAM! Laser Hair Removal did not work and left me with burns. This is after I paid a total of $3,577.00 and completed all treatments at the Willow Grove Location. read more

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Do not go to Ideal Image! They will charge you for stuff you don't use, refuse to refund your money. You'll pay A LOT for a service, then there's no availability for appointments, and they say your treatment time ran out. But then be willing to book you at an extra, very high cost!! Terrible customer service, and the hair grows back. Refuse to listen to long time, loyal customers who spent a thousands and thousands of dollars there. Definitely go elsewhere!! read more

VERY UNPLEASANT EXPERIENCE! I have called Ideal Images for laser hair removal consult and by the end of the conversation they end up scheduling me for the services. Later I decided against it and canceled the appointment. Turns out you are not allowed to cancel services with them because when you schedule your appointment you enter into legal agreement with them (they conveniently forgot to mention it during initial conversation). They will start calling you demanding payment, making you to agree on other services, and harassing you into paying for services they never provided. I don't remember the last time I faced such an unpleasant business model that only concerns about extorting your money and willing to push you for services you are not comfortable with, simply to make their money. PLEASE LOOK SOMEWHERE ELSE INSTEAD OF GOING THEIR! read more

The staff is wonderfully helpful and gentle, really took time to personalize my service. Great place!

I went to this business just to get rid of frown lines between my eyes.For a consultation it was fast to book a appointment.I realize now this is what happens when you are a potential new customer. The staff is very nice.The office is nice.Your taken back to talk to a woman about what you want.All I wanted was the frown lines smoothed out.I had already been ripped off by another dermatology office that took more pictures than actual services.And they never would give me a itemized receipt for services and I constantly asked for them.I saw a pop up ad for Ideal image.So I figured by what they advertised it would be a good place .In hindsight I realized that basically they are doing their job by getting you to believe what they promote.I never thought of having my cheekbones done .Or rather as they call it sculpture to define your face.I specifically said I didn't want a fuller face.I was assured that wouldn't happen.And than they throw in they are having a special if you book.A free service if you buy their package.All I went for was to have my frown lines done between my eye's.Next thing I know after listening to by now it's two woman.One who does the selling and one who looks at your face and just agrees with her.Since she is the one who actually does the procedure.My only concern was I had eye surgery and was worried that any injection would affect that.I even called multiple times about that and was reassured it would not.By the time they got done selling their services They provided I believed everything they said.In hindsight I admit I was gullible and trusted every word they said.After paying them thousand's of dollar's I still have the frown lines.The pain in my lopsided cheeks is still there after almost a month .My neck area they said would tighten looks exactly The same.And what i didn't want was a fuller face! Now it's fuller and lopsided and hurt's.And I did Everything they said.Oh and she didn't think I would need a touch up but if I did just call and get some more injections! After what I paid I should not of had a wrinkle anywhere! And cheek contour? Sculpture? No it is not.I realized in hindsight these people are very nice but also sale people who's job is to sell gullible people into believing everything they tell them.They even show you pictures of people to top it off.I couldn't wait to get my services done .And now I wish I never even went to this place.Scammed twice.I should of learned from my first experience.But these people are very good at selling their services which do not work . read more

So, i just had to cancel my appointment at ideal image in langhorne pa, which i was only booked as a "touch up", im giving well over 48 hours notice, and for the record, it is extremely hard to reschedule appointments through the app when your time is restricted and need certain days and times. Anyways the receptionist answered the phone, and i expressed i needed to reschedule my appointment, to which she took my information and looked at what i was scheduled for, my appointment was scheduled as a "touch up", and when i mean touch up it takes longer to undress and dress then to actually do the procedure. She asked if i had a specific time in mind to which i said yes, only had wednesday and weekend available. Now, i wouldnt have minded if i was offered a future time 4-6 weeks from now, but that IS NOT an option that they provide for touch ups! So she said when a time is available, she could call me to schedule, but can only book a week out. Um, that wont work considering i work full time and cant drop what i am doing to answer the phone. So i said cancel the appointment and i will find other accommodations. Lots of options. read more

Worst fxcking customer service ever. My appointment was for 10:30am. When I entered the building they told me that my appointment was changed to 10:00am. No email was sent out or phone call to update me on the time change. Furthermore, the doctor was extremely nonchalant and gave zero fxcks. Not to mention I drove 2 HOURS AWAY WASTING GAS, PAYING FOR TOLLS, AND CLOSING MY BUSINESS to receive this service !!!! NEVER AGAIN !!!! read more

Been going for years for my bikini with no end in sight. I paid the full amount and completed all sessions and probably had 10 more "touch up" sessions that k paid extra for and still have hair growth. I was also burned pretty badly on my bikini area. When I got sick with Covid in January 2022 and missed a month of life they would not work with me with the payments, no exceptions. Customer service is awful and when you do call with an issue they don't call back read more

I am blown away by the lack of customer service at this company. The staff here is very kind and pleasant but that doesn't change the fact that this company completely lacks with customer care. I have been calling and emailing this location for MONTHS. Trying to get refunded for services(lip filler syringes) I will not be using due to being unhappy and upset with the services I did use. My lips got completely messed up and it made me so insecure. They finally created a case with customer service for me and said they would call me within 72 hours to fix the issue. It's been WEEKS. Every time I call the customer service line it tells me the wait time is greater than 10 minutes and then I end up waiting for hours before I eventually give up. Every time I call this location the very kind receptionist apologizes and tells me she will let her boss know so she can get in contact with customer service to call me. Still nothing. I am so tired of calling. I am not an aggressive or mean person, I've tried being stern but kind, however this is exhausting. I've spoken to my lawyer and I don't want to take legal action because it's such a hassle and I already feel so drained and defeated. I never thought I'd be treated like such an afterthought from a company this large. I am not a loss. I have friends and family that I originally sent to ideal image when I first started going. I so regret it and they have all refused to go back after hearing of this situation. All I want is a refund for a service that I didn't even use. The company wouldn't even be losing money technically because they can just sell the syringes to another client. I don't know what to do going forward. But I would urge people to not spend their money with this company. Definitely go for a smaller medical spa. They're a little more expensive but the care you get makes it so worth it. Wish I learned that sooner. read more

I got cool-sculpting done at ideal image and they are an awful company. From the time of my "virtual consultation" things went wrong. The person who did the consultation was not a nurse or a medical professional of any kind. She put me down for all of these areas and barely even took one look at me to determine how many sessions I would need. She told me I would only need one session, which ended up not being true. She actually made me sign a financial contract and forgot to mention that it was in fact a contract that I would not be able to get out of. I did change my mind about getting cool-sculpting done due to financial troubles and I was told by the first customer service person I spoke with that they would be able to cancel the contract no problem. So I go on living my life, and one day I get a letter in the mail saying I still owe over 3,500 dollars to Ideal Image. I called customer service again and it took me a month of calling several times a week to actually get a hold of someone. When I finally got someone they told me that I actually cannot get out of the contract no matter what and that there was nothing they could do for me. I asked to speak with a supervisor and the woman told me she would call me back. Of course she did not call me back, so I had to call them several times again. They finally told me there was nothing they could do so I had to get the cool-sculpting done. When I finally go, they have written all of the wrong information down and signed me up for the wrong areas to be cool-sculpted. I was able to tell them that I wanted my back done. I have a large tattoo on my back that is over 4 years old, which I had indicated that I had on my medical information paperwork. They said that it would not be a problem since the tattoo is old. Apparently their machines don't work when you have a large tattoo. So I could not get that area done and that was the whole reason why I wanted cool sculpting in the first place. The nurse that told me this was so nonchalant about it and said "we might not be able to do that area, we'll just have to try again and see if it works." If I would have known this I would have not even gotten cool sculpting done at all. This was such a waste of money. I really wish that the woman who did my "consultation" would have told me I was signing a contract in which I would be financially in debt to Ideal Image. Also, cool-sculpting does not really work if you only get one treatment done, so you have to spend a lot of money for this service to actually work. If you want to get this service done I would get it somewhere else. read more

Not my first time getting fillers, so I am aware of what to expect. From consult to procedure, staff was friendly, concerned, listened and efficient. I will be back. I experienced minimal bruising, and I bruise easily, so that was a huge concern. The technician was precise and quick, which made it a lot easier to deal with. read more

The absolute best!! I had a bad experience with a plastic surgeon with fillers and Botox previously so I'm super impressed with my results. Krissy is amazing. She spent a lot of time creating the perfect package for my budget. The girls there just make you feel so special and go great lengths to ensure a great experience. Carlee did my injections and I couldn't have asked for a better esthetician'... Very sweet and kept me informed every step of the way. I couldn't be happier with my results. I'll definitely be going back for touch ups. Great job ladies. I feel 10 years younger read more

Ideal Image contacted my company Exacto Spanish Interpreters LLC on 2/16/19 for services of a Spanish Interpreter for 2 new consultations. We sent in an interpreter which we thought was amazing that they cared so much to provide them with such a service to ensure everything was understood. The staff was great from the moment you walk in super friendly, new everyone by name, ready to make everyone feel comfortable and made sure all their needs were met. The customers left very pleased and the interpreter enjoyed working there, so much so she will be going for a consultation now! read more

Shitty place ever. Paid for a service I've rather phone and when went to the office I was told I was to dark for the laser. And was told I'll get my refund it's been weeks and no one returns my calls or anything every time I call they say the manager will call u back. But the manager is bulls*** and is not calling me back. read more

I went in for the Black Friday week special for Botox. They were offering $8.95 a unit which was a great price and I was just looking to have my 11's taken care of. I had my consultation and given that the price was so reasonable, I elected to have my crows feet injected. My appointment was 11/21/18 and I can tell you as of today, 12/18/18, there has been NO change. I have had Botox before - at least a half dozen times and I know what changes I should have seen within just a few days and there has been NO change at all. I think either the nurse doesn't know what she's doing or I wasn't injected with Botox at all but maybe just saline. I'm highly disappointed and out $400 and all for nothing. I should have saved my money and sought a medical professional. What a scam!!! read more

I spent thousands of dollars to look uneven and had several treatments. Finally, I went for liposuction. In my opinion, it will lessen your fat but may leave you looking lumpy. Good Luck. read more

They were so friendly at the beginning. I went in for my 5th treatment to have my Brazilian area completely burn. I had purple blotches down there. I called to talk to someone to see what else I can be doing and no one got back to me until two days later. In which she had a little bit of an attitude. She was like you should be putting on blah blah and I am like what is that. No mentioned of come in to see how extensive the damage is or we are going to provide you with a cream or gel to help. She only said we are going to lower the laser beam for the next treatment, do you have any other questions. So disappointed on them since I have been recommending ideal to my friends and family. read more

Really unhappy with my experience. I went here for lip filler and my first syringe too much was placed in the center of my top lip. I asked them to hide my Cupid's bow which she informed me she couldn't bc it was so prominent she still injected most in that area. So, being unhappy with my results, I decided to get another syringe to fill out the sides of my lips requesting a different practitioner this time. But they gave me the same practitioner! Which put me in a very uncomfortable situation. So I said something to her and nothing was done. So the same woman provided my service and I am still unhappy with the shape of my lips. I'm very disappointed with the customer service. read more

Great service! The girls up front are very friendly and welcoming and the nursing staff are very thorough and put me at ease during my treatment. On my second treatment and I already see significant hair loss! So excited to finish my treatments with this wonderful staff! read more

Stay away.. major price inflation!! They draw you in with their '60% off' on the radio.. but then you go in to find out the 60% off price is still more expensive than other places.. ridiculous. I got my area done at another place for a cheaper price and it has been amazing. read more

Nobody WANTS to show off areas of their body that they are embarrassed about. But the staff here does everything they can to make you feel comfortable. So professional, very friendly, and able to answer any and all questions you might have about laser hair removal. Every step of the way, from your consultation to your procedure, you are treated with respect. Don't wait anymore- make an appointment and see how they can help you address your concerns. read more

I just completed my 3rd BBL treatment and couldn't be happier. Everyone is so professional, knowledgeable, friendly, concerned for their clients. I highly recommend Ideal Image of Langhorne, you will not be disappointed. Keep up the great work Rebecca and Jessica!! read more

Beware of this company's pricing strategy! When I called to make an appointment for laser hair removal, they would not tell me how much it costs, claiming it varies from person to person. I told them if they couldn't give me a range, I wouldn't come in. I was then quoted a price that was comparable to other places ($200-400 for one of the areas I was looking to have treated. What she didn't disclose was that for that price, I would come in for a half-hour sales pitch ("free consultation") where I would be told it takes 9 sessions to remove hair (I've had hair removal in other places and it has never taken anywhere close to 9 sessions) and would have to buy a 9-session package for thousands of dollars. Oh but luckily, they have interest-free financing so I could pay $300 a month for 3yrs! I asked if I could pay for just one session and was told I could but wouldn't get any of the 'discounts', and the price without the discounts was exorbitant. There are so many options for laser hair removal out there. Skip this place for a place that's upfront about their pricing, priced in line with the market and has good reviews. read more

Called to make appointment and get pricing. They would not provide prices over the phone. Stated it depends on your hair, etc. Have had laser hair removal before and all legitimate places will tell you prices up front. Have 2 daughters and lots of friends and coworkers that also have had these procedures. All places in NJ will quote prices in advance based on body part, lower leg or bikini line, etc. They wouldn't even give me a ball Park figure. Not willing to drive 90 minutes round trip from NJ to PA just to get their price list. And why are they not permitted in NJ? Possibly because they don't have an MD doing the procedure? They have nurses; NJ requires doctors only. Going back to the dermatologist I went to last time. Seems safer from the reviews that I've read about on the web, and again the doctor's office gave price right up front, no contract needed, no 9 visit nonsense at thousands of dollars from what the radio DJ's have said as well as customers that went for consults. If they're legitimate, what's the big secret? Sounds like a big scam to me. Something just seemed "off" about their explanation. read more

I went in for a consultation and was interested in one of their services. It was a little pricey, so I applied for the no interest financing and was approved. I was told by the person doing my consultation that I would not be charged if I did not have the procedure done, they CAN'T do that. I then received a larger than expected tuition bill and decided it would be fiscally irresponsible for me to do this at time so I called to cancel my appointment 3 weeks in advance. I was then told that there was some kind of 'special procedure' that needed to be done to cancel. I was then asked if I received my statement yet! Statement??! How would I be billed for a service I wasn't even scheduled to receive yet?? UPDATE: I received a 'refund agreement' to sign. We'll see if this finally takes care of this. read more

When I went in for my lip/chin/neck consultation, I had not treated the area for approximately 6 weeks (their recommendation) so that the consultant could see where the problem areas are to ensure I was buying the appropriate package for my needs. What I discovered after paying them what felt like a ridiculous amount of money is that treatment area and thoroughness is dependent on the technician you get, which is unpredictable since the technicians float to various Ideal Image locations. At first, treatments were great and very thorough because I had the same technician. Twice I have had to go back in after getting in my car to see numerous hairs remaining on my neck under the chin area. The staff was very accommodating and took me right back in to tend to it. The two techs this happened with put me on the table, shone their giant bright light on me, and saw the hairs and commented they don't know how they missed them. Well, I don't either, but I'm certainly glad one of us did. They were very nice about it, but this is frustrating considering how incredibly expensive the treatment is and you only get "x" number of treatments. After my last treatment, I got home and on both sides of my neck under my chin I saw several long, black hairs that were missed. From now on, I will be going into the restroom post-treatment PRIOR to leaving the facility to check for misses. Bottom line: if you get a good technician, results will be satisfying. Their sales staff are more skilled in their trade than the techs. read more

Laser hair removal was something I have always wanted to do. From the moment I heard about it, it sounded great. A few treatments and I wouldn't have to shave ever again? Where do I sign up? One day, while I was listening to Pandora, a 50% off commercial came on about Ideal Image in Langhorne PA. It said "click on the banner to set up your free laser hair consolation." I clicked on the banner and searched the website for a little and decided "hey it's 50% off and a free consolation. Why not?". My sister was having great success with her treatments at a different salon so I knew laser hair worked. I emailed the company and was immediately called and emailed about 4 times. I thought it was a little odd to be bombarding someone so quickly and frequently but I let it go as diligent workers. I had my appointment on August 15th and walked into a lovely center and clean atmosphere. I was told the location just opened and that I was one of the first people in. I was taken back to an examine room where my technician, whose name I forget, went over the process and how many treatments I would need. She was very friendly and informative. She then took me into a private office to go over the financials. Before I was given any of the prices, she had me fill out pages of paperwork and did not really explain what they were for. After I had done the paperwork, she pulled out the pricing sheet and said, in addition to the 50%, they were always offering another area for free. I was shocked! One area for half the price and another for free! I thought to myself "I definitely getting laser hair removal". Well, that was until she starting talking about payment plans. She informed me that they have a no interest loan that was available to me for 12, 24, or 36 months. She then showed me the prices. The treatment I would be receiving, which was 50%, would be $3,600. Now being a recent college student, I don't have the money for this. My sister, who is receiving laser hair removal, only paid $800. So needless to say I was shocked when 50% off was still an insane amount of money. I replied that I would have to think it over since I have very high student loans and car payments. Her very sweet and informative manner turned into a cold and annoyed manner. She stated that the deal was only good for that day and that if I came back I wouldn't be able to receive the free extra area. Since I didn't really care about the free extra area, I said it was ok and that I didn't come in for that anyway. I asked her if I could take the paper home with the pricing on it so that I could go over my finances and see if MAYBE I could do it. She replied with a very stiff no because the prices change. She then asked what my hesitation was and I said "The price is something I need to think over and it would be helpful if they put the prices on the website that people knew what they were getting themselves into before making an appointment." Not happy with what I had to say, she responded that because everyone wants different things, the prices aren't all the same. I totally understand that, but they could give a round about starting range. She then continued to pressure me and asked again why I wouldn't commit. I told her that I had not expected it to be this expensive and with car loans, insurance, and student loans, it wasn't something I could do. She then assumed, in a very rude manner, that most people could pay the $100 a month and not have to worry about it. Once she said that, I was done. To assume that someone wouldn't miss $100 a month is extremely rude and obnoxious. I'm not rolling in money and I actually WOULD miss $100 a month. I understand laser hair is expensive and an investment. I was going to treat myself to it since I had my first real job after college and was finally able to afford it. However, once I heard how expensive this particular salon was, I couldn't make that commitment. For the technician to become rude and dismissive because I was unable to pay for it was very unprofessional and wrong that I would never want to go back there. What started off as a pleasant and enjoyable experience, quickly turned into one of the worst interactions I have ever had because this women couldn't push the sale on to me. read more

Went into this location for a consultation with Safiya Hamid. She is very polite, professional and knowledgeable. She took her time explaining everything as well as answered all of my questions. She definitely made me feel at ease and well informed. Great consultant! Front desk staff were very polite as well. Looking forward to my sessions with this company. read more

Well its been 1.5 days since my 1st laser treatment. After 2 years of dealing with the hair growing on my chin, I decided on Ideal Image after hearing about it on multiple radio stations. I went in on Thursday afternoon for the consul with Safiya and whats offered for my skin type, Im a chocolate girl so I decided to go for it that day. Being that I'm a browner skin it is difficult to find treatment that works for us and our hair type being that is coarser than others. My tech was Alexy, who was the sweetest gal ever, and the fact that it was close to the end of day I received no attitude for her or any of the ladies in the facility. My treatment only took 5 minutes, it was shocking literally! but worth it. I came home that night cleansed my face with the products they gave me, the cleanser is creamy but once off, my face became extremely dry (dont like that) but the marine creme is awesome definitely a fan. On friday I received a check up call from Alexy to make sure I;m okay, which I am. Thanks Alexy!!! Now, yes the treatment is way expensive alot more than I thought but when it comes to me getting something done for myself and improving my physical appearance I definitely for it and I review all my options, both financially and health wise. I'm happy with Ideal Image and the pleasant professional customer service I rec'd on thurday and hopefully will continue to get thru-out my time there. Thanx Ladies Sincere Tammy read more

Stay far away from this place. This place is one big scam and they don't care about their customers at all. All they care about is making money. I received laser hair removal on my underarms and bikini area, and after paying an arm and a leg for it, not only did it not work like that stated, but they "forgot" to tell me that I only had two years to pay off my plan. And since I was not aware that only had two years, I was charged an extra $1200 fee. I've never missed a payment and each time I've always payed more than the minimum amount. Yet I still got charged with this ridiculous fee. It's an awful company. They make the monthly payments low and don't inform their customers so that their customers aren't able to pay it off in two years and so they are able to charge them. Don't make the same mistake I did. read more

The sales consultant was very thorough and explained all my options. She explained exactly how the laser hair removal worked and answered any questions that I had. I came back a day later (had to go home and review all my options which they were nice enough to extend for me) and signed up. Upon signing up I was gifted with high end skin products as their way of saying thanks! Although I have not yet started treatment, I am looking forward to spending some "quality time" there. Everyone was very pleasant and kind and I wouldn't dream of going anywhere else for my laser! read more