I had a great visit on 10/25. Helpful and friendly staff and no waiting time for my appointment. My provider is wonderful and the visit was perfect. read more

Their sales approach significantly minimizes the difficulty endured post-procedure. For the most part, the procedure itself was tolerable as promised. BUT afterward, what they said would be "uncomfortable" was painful and unpleasant, and it took a very long time to recover, so much so that I absolutely hate the thought of putting myself through it again for the rest of my scheduled sessions. However, they tell me they cannot cancel, which conveniently was not mentioned upfront. In fact the associate I spoke to about cancellation was rather cold about it. I'm sure they're covered legally with that info having been buried in the contract language, but this is a terrible disservice. It feels like a sham and a money grab, and I really regret having fallen for it. read more

absolutely amazing! I've been coming here for years and love the results and staff. 10/10 recommend!

I only gave one star because I had to give at least one. Do NOT fall for the tricks of this business! You cannot get an appointment for one, the procedures don't work for 2 and they refuse to refund for unused treatments which you HAVE TO pay for in advance. If you have a concern , Headquarters will say its the local businesses problem but when you contact the local Ideal Image here in Durham they never do anything about it. Most procedures you need to do in a row and it is impossible to do so when they offer no appointments!! This place is a total scam! read more

The staff and treatments are always amazing:) I always look forward to coming here every time.

Had another wonderful visit at the Ideal Image in Durham! The people are extremely professional and so welcoming! I was treated for cheek filler and the nurse was amazingly patient and answered all my questions. I plan to be back soon!!! read more

I have used Ideal Image in Durham over the past many years and recommend their services. Kerissa is the best skin technician!! My services include relaxants like Botox and Ultherapy. I am super happy with my care. read more

My wife has been there three times and there's an excuse why she can't be seen. The last event happened when we had an appointment on Saturday drove 45 minutes to the location in Durham and they had decided to close. We bought a $600 gift certificate for my wife, and we can never make an appointment the appointments are always two and three months off. I certainly would never use this company again. read more

I completed my contract with Ideal Image for laser hair removal and the hair grew back. According to the contract, they will offer you the same treatment at a discounted rate which I don't mind paying for. Well I tried to schedule an appointment several times, an appointment couldn't be scheduled. Kept sending me a link to read over their guidelines and would not schedule until I completed this along with Credit Card information. The link didn't work for me at first, I also downloaded the app and couldn't schedule through the app and even after I completed the information through the link along with my credit card information I still couldn't schedule. Also if you're a returning client, it's ridiculous how difficult it is to schedule an appointment. They only allow 7 days at a time for returning clients and once those time slots are filled they forget about you, you don't have an option of getting on a waitlist. I won't try again.. it's taking too much of my time. The staff is nice on the phone but that's as far as it goes. They are not helpful at all. Too much of my time has been wasted. I also paid for Ultherapy treatment. I had No results. It's all expensive, Ultherapy is very painful, lots of money wasted on both laser and Ultherapy. read more

My previous years of experience with Ideal image in Durham and Raleigh were not very good. I have spent a lot of money with Ideal image on packages and packages - also convinced to buy the membership. However, after almost 2 years of lack of availability and missing monies, i was done. After making another attempt to locate where my money was, I got the NEW manager Nicole Dempsey on the phone. she listened and explained things to me and asked to call me back in a few days, she did and she also found my money. Because it had been so long, they weren't able to refund me. Now here i am having to go back for some treatment to get my monies worth. Well after my first visit, I have met a few other team members Portia Henderson and Kerissa Lane.... and we all have a great time when i come into the office. my questions are answered and my time is once again valued. Durham team, you have restored my faith in Ideal image once again! read more

Update to my review I was contacted by corporate by email and phone calls. I responded to the email never heard back. I called them back 3x and left messages for Casey and haven't heard back. At this point disputing the charge with my bank since I am unable to get on for services I paid for and have yet to step onto an location. read more

Don't recommend this place AT ALL!!! I went in May of this year I bought 30 units of Botox at regular price I went to my first appointment and the esthetician told me that she did not used all the units and I had 13 units left of 30 and that I had a whole year from May 2023 till May 2024 to use the remaining 13 units, when I called today to schedule my follow up, they have told me that it has been expired when NO ONE told me, starting from the person that did the consultation or the nurse or the esthetician, not even in the front desk!!! This people are scammers they should close that place I spend $380!!! That's my first and last visit!!! read more

DO NOT WAIST YOUR MONEY! I scheduled cold sculpting to improve my self esteem after my husband died. They are really good at the up sell, but failed keep their end of the bargain. The first session went fine( no results after 3 months). However, it was near impossible to schedule the second. I would schedule, they would cancel the appointment, they would cancel. Fed up after the 3rd cancellation, I asked for my money back. Well according to some contract, I can not get my money back. They offered other services, but why wold I ever go back. They did not fulfill their end of the contract. It's off to small claims court read more

Hard to get an appointment for services you've paid for. Asked to go to other locations, due to not having the staff to provide the services. Couldn't see any difference after all procedures were done (took a couple of months to get) and not sure I got what I paid for. read more

I usually go to Raleigh, but after a random scheduling, I had to drive to this location for my underarms and Brazilian areas (laser hair removal). I'm glad it happened. I absolutely LOVED my experience in Durham! The staff was kind, helped me with any questions I had, and I was seen very quickly. The nurse who I was with made me feel comfortable and distracted with conversation. She also had a considerate technique so the least amount of pain was felt. I'm definitely going to be changing to this location as I'm much happier to drive the extra time, if I means I get to have the same kind of experience. read more

This place seems to perpetually be "running behind schedule". I've been here three times now and I've never waited less than 20 minutes past my appointment time. I don't think they have actual doctors on staff so you have to do this weird virtual doctor visit for your first time. I wouldn't care, but they have failed to optimize the process and it takes forever. Definitely not going to be heading back. This is purely a commodity business and these people can't seem to run their operation efficiently enough to keep customers. read more

SCAM alert!!! They get you to buy some package and then you can NEVER get a hold of any person to get anything scheduled. I am reporting them to the BBB and filing for fraud read more

DO NOT go here or even bother signing up! I've only been once but they've rescheduled me three time and my hair growth is WORSE than when I started. I should have had 4-5 treatments but I've only had two. They say they'll put you on a priority list but never do. read more

Diluted Botox Beware- do not go here for Botox. I have been getting Botox for 8 years. I know how many units and get it done every 5 months. I have been so happy. I moved to Durham 18 months ago, and wanted a local Botox provider instead of traveling back to Florida multiple times a year to have my wrinkles re-smoothed. $10 a unit sounded like a good deal. But they insisted I needed 12 more units than I am used to, so it actually wasn't money saving. But that was ok- it's about good results, not getting the best price. Well, even with an appointment, it took 4.5 hours to get me in and out. I waited 90 minutes to meet with the sales person, who was very pleasant. Then had to wait couple more hours for the nurse to become available. The staff was apologetic about the wait. And I didn't even mind, as I was so excited to get my wrinkles fixed locally. Injections went fine, and three weeks later, ALL of the wrinkles on my forehead were back. 100%! My crows feet are still in good shape. The glabella botox is about half worn off. But frontalis looks like I had NOTHING done to it. I called to discuss my options. I was told, I'd have to pay for more Botox to fix it. But my problem is that it wore off in 3 weeks. And I know how the product works, and have never had a problem with Botox wearing off instantly in two dozen times. What is interesting is at two weeks, the frontalis looked about 60% treated, and then instead of improving, the results completely went away. I can't in good consciousness, return and give more money- and end up with substandard results. They do not stand behind their services. And said I signed a consent saying I understood it may not work. There is a very small population in which Botox does not work, which is why the consent says that. But as someone very familiar with the product and realistic expectations, I know the product works for me. My biggest problem was being given faulty product. But it doesn't help that they never credited my Brilliant Distinctions and took over 4 hours. Overall, a bad experience and the company has no desire to fix the situation, so I cannot recommend anyone go their for any service. read more

Do not waste your money. They are very attentive until they get your money. No one ever picks up the phone. I was pregnant and called to hold my contract, no one ever did and then my contract ran out... I will never recommend this place Addendum: spoke with the area manager who was able to help.. so I give her 3 stars read more

When I had my initial consultation I was told I had 3 days to cancel before it went through. I decided to do so and was told I could not. I was directly lied to. Don't go here, they are scammers. read more

Do not go here or sign a contract with ideal image. They cancel your appointments the day of and the front desk staff is very rude. I signed a contract in January and have only been able to get in two treatments due to them being overbooked or not having staff. Having paid in full for all treatments this is very discouraging. Milan laser in Raleigh has much better reviews and is where I will be going from here on out. Ideal image, you will be receiving a letter from my lawyer for basically stealing from me and for your incredulous business practices. read more

Very friendly staff! Haley is the best and made me feel super comfortable with her knowledge, professionalism and friendly manner!

DO NOT GO HERE.!.!.! Total scam. They do not care about clients only your money. If you do not care about service or quality and want a company to treat you like trash- then enjoy. They will not work with clients in need or extenuating circumstances. Sad ... read more

I went here for over a year and LOVED the provider Heather. She was very apparently the absolute best in the practice and widely known because it was hard to book with her, but she performed the BEST work-no one has come close, but sadly she moved and isn't here. However, I need a touch up, and I have been leaving messages since Dec 3rd and no one will call me back. I don't know why since I had a generally good experience. This is strange read more

I was really enjoying getting laser hair removal here, but now all of a sudden they only have one (1) singular nurse on staff and my appointment got cancelled THE DAY OF, because the nurse couldn't be there to do my procedure. Now I have to wait TWO additional months for my next treatment, because they have zero availability at any of the two locations I have nearby (Raleigh and Durham), until then, which will put me at double the recommended time between treatments. I understand things happen, but I was told there's a priority list and there's tons of people ahead of me despite my last appointment being cancelled by Ideal Image which I had no control over. So now my hair is growing back and I'm losing the progress I've made through 7 painful laser treatments and which I paid a lot of money for a lifetime membership for. To me that's unacceptable! I wouldn't recommend starting treatment here until they get their staffing issues together! read more

Second review, same problem. Called to reschedule 15 minute appointment due to illness. Told next 15 minute slot was in 7 weeks!!!! Asked to speak to manager but connected to another receptionist. She was helpful and miraculously found an opening in 3 weeks. Asked if I can make another appointment after that to which I was told that they have the capacity to do this now. Requested June but was told that they can't make appointments for June in Durham. Save your money and go elsewhere as they can not accommodate you. Taking money for services that they don't have the capacity to fill. read more

This is my 3rd time they cancel my appointment I buy the 16 months hair removal package and already paid for the full package. Overall of treatment very disappointed buy the treatment on 01/12/22. It already been 9 months i only can have 3 treatment so far. Take 3 months i can have my first appointment. 03/14/2022 The first time of treatment the nurse unprofessional. It very hurt during my treatment i ask the nurse to slow down give be little break (i need like 5sec before continuing ) she told me she don't have time she need to be hurry. After the first time i ask if i can put numbing cream on it. she said i have to buy it for my self because they didn't provide it for you. 05/11/22 (2 months between treatment because the schedule is pack) the second i do with numbing cream everything went fine. 06/03/22 i have another appointment but i have to schedule because i have to be out of town. And i can find an available one on 07/14/22 at Raleigh instead of Durham location. On 07/14/22 at the morning they call to cancel my appointment because the nurse have emergency thing. They rescheduled for me at 07/15/22at Durham location. 07/15/22 the 3nd times of my treatment i do it with numbing cream everything went fine the nurse very nice. 09/01/22 it supposed to be 4 times but when i went there the said they can't give me the treatment because i have the numbing cream on it. I ask i have been used it for 2 treatments before but they said they have changed the policy 2 week before that I only use a numbing cream that they prescription for me. From my point why they didn't call to confirm with the client that that policy have changed before the day of my appointment because already take me almost 2 months to set an appointment between treatment and it wasted of my time to be there. They rescheduled for me on 09/06/22. 09/06/22 they call at the morning to cancel my appointment again because they nurse was sick. They rescheduled me again on 09/13/22 we will see what's going to happen this time. * on the day that I sign the contract with them I also have missed understanding with the font desk too i have been over charged from what he been told me on that day i have be mentioned that he said he will request to refund money back to me and 2 days have passed but I didn't hear any back. I call and he said that the right amount for all of treatment that i been sign contact for (my fault too that not mentioned it before i sign the contract)but that not i been told before so i ask to talk to the manager and complain about it at first he not going to do anything and in the end he end up said he will give me the credit back on my idea image account that i can use for something else but the time i checked with the font desks I don't have any credit on my account but i didn't say anything because for the money not the issue i just want to see how they treat a customer . read more

I had the opportunity to partake in CoolSculpting. I was quite never for the process as I had no idea what to expect. The entire staff I encountered my first day were very professional, attentive, personable and friendly. I hope to give the best props to MaKayla as she was my particular nurse. She gave me the proper knowledge and information to understand what I was walking into. She held herself at professional and very pleasurable manner. I can't wait to see my results. !!!!!!!!!!!!!!!!!!! read more

Trust the reviews and go elsewhere. Ideal Image agreed to extend my contract since I could not get my treatments during COVID shutdowns, but the manager abruptly discontinued the promise they made and refused to allow me to schedule further appointments under the extension. Even beforehand, it was impossible to schedule appointments as they were always "full." I was always told I would be put on a waitlist and notified when their new schedules were released, but I never once received a call from them regarding open appointment slots. read more

Several months ago I had Ultherapy Skin Tightening performed on my neck. I was told that within 3 months I would see results. At approximately the 3 month time frame I contacted the facility in Durham because I wasn't nor were others noticing any changes. The person I spoke to informed me that I needed to wait at least 6 months for results not 3. Apparently I was not given the correct information at my appointment. (IDK). I was also told that someone else would call me and discuss my dissatisfaction. To date, no call. No results. In my opinion, do not waste your money on this procedure. It was over $1000.00 of my wasted money and time. A big regret of mine and could have used the money elsewhere. read more

I paid in full in December for a number of services. They have repeatedly canceled my appointments and have not provided any services. They rescheduled me without talking to me and put me in for day I am working. They have no openings until March during days I am working. I asked for my money back since they do not honor scheduled appointments and I do not think I should have to wait over 3 months to get services I paid for. They are refusing. Do not do business with this company! read more

Called to schedule an appointment. The person that answered, a male that didn't state his name, was very rude. I ended up not scheduling anything due to his attitude. Called back again after some thought, this time a female answered, and I asked to speak to the manager. Before transferring me, she asked if I was looking to get a refund...huh? Is that a normal question to ask??? I said no, and she asked what I wanted to speak to the manager for then (which wasn't any of her business) and I said I had a complaint. She finally transferred me to the manager, which of course did not answer, so I left a message. I never received a call back regarding my complaint of the rude male that answered the phone and I still have never made a new appointment. read more

The worst place I'm getting charge for a procedure I never had and they want me to pay 3000 plus dollars for nothing, and they still want me to disclose my medical information to cancel a service I didn't schedule. Don't go to this place at all. read more

The technicians that provide services are lovely and couldn't be more pleasant ... however the front door staff are totally incompetent. They don't answer the phone, they cancel more appointments than they keep and just lie to your face about available appointments and never follow up On their mistakes. They don't care about the customer and truly give the providers a bad reputation. read more

Ideal image has the most friendly and accommodating staffs. They will reschedule your appointments easily based on your availability. The service is pretty good. Its a little expensive but lets face it you wouldn't want to compromise on quality when it comes to laser treatments. In my previous visit there was some miscommunication and i wasnt happy before but they made up for it by providing extra services for free. You cannot stay mad at them :) read more

Ideal Image is a RIP OFF JOINT. Don't ever walk in the door. I made an appointment for a "free evaluation". I was never verbally notified of my three day contract cancellation and wasn't given any contract paperwork. Now I just got a bill for nearly $1800 and I have no intention of ever using their services. I'm going to file a complaint with the state cosmetology board and consumer protection authority, because they refuse to cancel the services. They never even contacted me to offer services for the past month. Don't ever do business with them because they are unethical. read more

I have been coming to this location for treatments almost a year now and not one single time have I had a bad experience. I'm almost to my last treatment and they are so friendly and helpful that I will be returning for future work as well which I'm super excited for. I tell all of my friends about laser hair removal, I have had wonderful experiences with every one of the laser therapist I have encountered as they are very friendly and actually conversate with you and answer any questions necessary. I brag brag and brag about Ideal Image all the time to friends, family, who ever lol and I wouldn't change a thing or my location for that matter!!! Front desk are always happy and very helpful as well. Keep doing what your doing because you have changed my life and I'm beyond satisfied with my results. read more

I asked if there was any risk of skin damage before I started getting laser treatments and they said no. I received a really bad burn in my bikini area from the lasers and it healed into a scar. I asked for a refund and they said no because "the injury wasn't that bad" even though I was bleeding from the wound. read more

Makalha (forgive the spelling?) is the very best nurse to work with. Despite the poor service from operations, she is attentive and provides responses to all questions. She deserves a 5 star! When appointments could not be found on the computer, she offered to come to work on her day off to support the promise I was given for a quick appointment. Apparently, she was not permitted to come on her day off so another person was assigned to me, My appointment was scheduled for several different procedures from 2-6. Instead, after the first procedure, a nurse left at 3 pm and said "we are done for the day". At no time did she explain why my treatments that were scheduled could not be done or why they were canceled except...I have other customers. It felt so dismissive and uncaring. The business has desperate challenges to fix before I would refer anyone here. After they took my savings they told me they could not give me an appointment for another 30 days. That's not what the salesman promised BEFORE I signed the contract. On three separate sales calls before my contract was signed, he promised that once signed....I would be able to get my appointments booked. Corporate and the computer system forces them to take your money and sign a contract before they can check on availability. The digital platform they have doesn't;t work so you can't sign the docu form from home. By the time you get to the office, they tell you "all the appointments for the month are now booked". Oh really...all of a sudden? Had I known this, I could have gone to a competitor. They tell you at the first meeting, you need 16 treatments to see results and then refuse to do the 16 treatments for 90 days....after the contract is signed. As far as the actual treatment, I was freezing and asked for a blanket. I was told to bring the blanket back for all my future treatments. I wasn't given a bag to keep it sterilized en route and for thousands of dollars spent, I would think I would not have to carry their blanket, wash the stickiness out between services and carry it back and forth to stay warm. I have cried many tears in the office from such poor, unprofessional service. Never have I received an apology from anyone except Ms. M! In the office...they act as if it is "business as usual" to scam customers and they do it with a smile. I am a pastor and a business owner and I have never seen service done with such intentional deception. I know how to compare good customer service because this is not my first time having cool sculpting and cool tone. I chose this location because the drive to my former doctor was an hour away. I will return to my former doctor next time. Will write details in 90 days and hope the results will make this saga worth it. I hope the service improves for my remaining sessions this year....since getting a few dollars off your bill requires a one-year MEMBERSHIP. Should the service improve...I look forward to writing a positive review. I am an organizational consultant from Harvard Business School and a faculty member at Duke and consult to CEOs throughout the world and will be reporting this company to BBB if I do not see improvement soon. read more