The facts, I had a phone screen replaced by Chester…read moreComputer Repair Centre. It cost £99. It cracked within 18hrs of being repaired. It had not been dropped or misused, it cracked by itself when charging. The centre refused to take responsibility, refused to provide me with a copy of the warranty, refused to provide me with the screen manufacturers details, refused to provide me with the procedure by which it was repaired, refused a refund. Doing my own research after the event I also believed they did not provide knowledgeable information to my enquiries regarding the fixing of the phone. I am left thinking that they wanted to take the money and did not care if I have a fully functioning phone.

Got to agree with Donald1988, I own two lap tops and used this shop…read morebecause it's local.I really wish I hadn't bothered.They don't know what they're talking about,messed them both up and created further problems! I've since gone elsewhere at further expense but well worth it as they're now running properly. Unless you just want to buy a few blank discs or plastic sleeves I would avoid this shop like the plague.

For a large chain of stores that pride themselves (according to their marketing material) on…read moredemystifying the world of personal computers, its a shame the Chester branch is staffed by ill-trained individuals who know little more than the average man on the street. I have to say, any time I've spoken to the staff of PC World with a reasonably technical query they have floundered and their knowledge appears to consist of little more than is necessary to sell a PC to an unsuspecting member of the public.

I went to get a memory upgrade at the chester sealand Road PC World. They have a large sign…read moreadvertising memory upgrade for £14.99 in store. This includes memory installation and on the spot service. I waited in the queue for about 30 minutes. I then was told by the manager that I needed two RAM memory cards installed and they would charge me for 2 installations! What a scam. He also told me that they couldn't provide on the spot service as they were busy. However, he then told me they could in fact provide on the spot service if I paid for 'premium' service. The long queueing time, false advertising and pricing scams all lead to a bad consumer experience that should be investigated by the advertising standards association. PC World customer service and marketing teams should be ashamed and embarassed. I hope other people read this so they don't waste their time with PC World, at least at this location anyway. I bet the other stores are comparable in poor service.

i took my phone that my little girl had dropped while playing with it , and she dropped it and…read morecracked the screen , they repaired it in no time at all , as soon it was done the called me to pick it , the price was good and the serrvice was brill, i defo will be going there again with any thing i need repairing , ty so much guys

From the owner: We have repaired and unlocked in excess of 100,000 mobile phones over two decades. We repair…read morelaptops consoles and tablets as well and service several schools and colleges. All repairs are warrantied and completed to a very high standard, we do not pick or choose our brands and cover all makes including apple ,samsung, nokia ,lg , sony , motorola , hp , compaq , toshiba , lenovo.