I found the front desk and medical assistant extremely frustrating.
I arrived at 11:05 for my 11:00 appointment. The front desk and the medical assistant told me the appointment was at 10:45, and the doctor had "left the building" for lunch.
When scheduling the appointment, the scheduler first offered 10:45, but I knew I could not get to the office that early and requested a later appointment. The scheduler offered 11:00.
I am meticulous about my appointment book and immediately wrote down 11:00. I can only assume that the scheduler did not adjust the appointment time.
I have worked at and gone to many doctor's offices. I have never been to a doctor who left the building minutes after a patient's missed appointment. Most doctors I worked with typically use lunch to do charting, finish morning clinic, etc. Rarely did they "leave the building".
Additionally, the office is challenging to find from the car. The office is tucked into the side entrance in a courtyard, and the sign above their door is not visible from the road/parking lot. I am surprised this isn't a common complaint. Ten minutes of my late arrival was due to the difficulty locating the office.
I believe many doctors in this practice are hospitalists, which would explain the lack of professionalism and customer service they expect from their staff. Perhaps they are not accustomed to the integrity and curtsy offered at offices associated with the Baylor or HealthTexas systems.
The whole experience is unfortunate because I did like the doctor at my initial visit to their Plano office. I found him very thorough and patient. It is too bad that the Frisco staff was so inflexible and unsympathetic.
I am very disappointed with the entire experience and will take my business elsewhere. read more