This place gave us such a headache. I was helping my cousin move and we had scheduled to have him come clean the carpets and couches after everything else was moved to the new house. The day of the move it decided to snow and ice which slowed down the process tremendously. My cousin reached out to them asking them about canceling or doing just the furniture and reschedule the carpets due to the delay. However, they told her it wouldn't be worth it to do in 2 parts so she asked to keep the appointment. The person that was messaging was confused and asked for clarification. She clarified we would do what it takes to make sure we were ready for them and we wanted to keep the appointment. This was Sunday evening and they finished the conversion by saying "we'll see you tomorrow". However, they never showed. They claimed it was because she was to confusing. Then they claimed it was because they had a bad phone number and they couldn't communicate. Funny since they were able to call her husband and tell him to basicly get his wife under control. Also funny since they could text her to tell her that bad reviews are a harassment of the company and told her they would be calling the police if she didn't have the bad reviews removed. Plus they had her email because they sent her confirmation and they were talking to her over facebook but never reached out after telling her they would be coming out. My guess, they miss dialed a number or didn't even try to call. Here's the thing, after she asked why they didn't show up they told her it wad her fault and then blocked her so she wouldn't be able to review. I reviewed as I was apart of this move and helped them out Monday. They told me since I wasn't the one who spent the money I don't get to review them even though this impacted me as well. Upon some googling I found that the owner, Keith (I'll keep his last name private but you can Google and find it) also owned fast dry carpet guy, sunflower carpet and Aladdin's carpet pro. Look at those reviews. They aren't pretty. He has a history of deleting reviews and bullying people to remove their reviews from what I read. Also a history of not showing up and screwing people over. Although it's speculation, it seems like he gets a bad rep and instead of fixing the issue he changes his name and continues doing people dirty. The prices might be enticing but be aware you may get less then what you are paying for if you do get service. read more