Amazing!!! My AC was throwing some communication errors at 3:00 AM. The owner was texting with…read more me at 3:20 AM helping me troubleshoot. What? Who does that anymore? O'Brien Air does!

Matt O'Brien and O'Brien Heating and Air Conditioning has been our go-to service provider for…read moreyears... and today was yet another reason why. I'm out of town at the moment and my retired mom had a bunch of flashing lights on her AC system. Matt came out and fixed it without delay and saved my mom. Literally. It's freakin' hot as blazes and she's running that AC nonstop so when it DID stop, well, that's a huge problem. With expert knowledge, customer/people oriented care, and fast response times, Matt and O'Brien Heating and Air Conditioning are the gold standard for this kind of thing. Do yourself a favor... do your mom a favor... and have their number handy when there's a problem... and call them BEFORE it becomes a problem for all your HVAC needs.

I relocated to Florida in the beginning of 2020 and had no experience with AC systems. We used…read moreBarnes for a few cleanings. In the summer of '21, we had a real AC emergency with a just out-of-warranty system, and Barnes did a great up job, even with supply chain disruptions. I would highly recommend their service, and plan on using them again to replace our aging upstairs unit.

I am happy to report that, to his credit, Thomas, the owner of the company reached out to me and…read moretook the time to talk with me about the issues I cited in my first review. It was a constructive conversation, and a follow up appointment was made and completed after which I felt much better about the service I had gotten. The rep who came out for the second visit, Kent, was terrific.

Considered an essential business, (thank God, we live in Florida where it's a sauna!!) they…read moreanswered my call for a checkup and an evaluation for cooling the garage. So happy they are open during the quarantine/covid-19. They were able to come sooner than I could accommodate, so we agreed on Thursday. Two guys came out, one was training the other to be on his own soon. It was an all day affair. One of my units checked out fine. The other one had some issues so they had to drain the Freon and check it out. I asked if they wouldn't mind cleaning up the squirrel skeleton under the unit. The young guy straight up said no! The older guy chuckled, grabbed my trash bag and went up and cleared it all out. So thankful! They were very considerate of my carpet etc. Protec installed my hot water heater which is why I called them for my AC needs. I figure, if they can do plumbing and AC, they can figure out how to cool my garage. As it turned out, I needed a separate appointment for evaluation for the air conditioning install. They are not allowed to tee off my existing unit into the garage. It's illegal. So I called and they said they could send someone out on Monday. The guy came and we talked about the options. We agreed on a new install and he was able to schedule me that week, Thursday. The team of three guys, the one who grabbed the squirrel carcass, and two other men came on Thursday and installed the unit. They were here all day, but as promised, they did it in one day. They had some issues with the wrong piping and had to redo it. They also made a small hole in the garage wall for the drainage pipe that didn't work out, so they have to come back and plug the hole. They also need to come back and cover the pipes. They didn't have everything for this custom project. The idea for the garage to be cooled is to take the edge of in the summer when I work out, not to cool It all the time. It works amazing. It has a remote control. A thermostat install would be an extra charge, but you could get it WiFi compatible and control it from your phone. Protec has an optional membership which can be tailored to your needs and is priced out depending on what you want and how many units you have. I joined. It includes 15% off plumbing and AC repairs. Hope I don't need to use that benefit. They're really good about calling and emailing. They will communicate both ways or whatever you prefer. Very professional. I would recommend them. You might get a better price with someone else, but you won't get the same warranty and guarantee.

I hired ProTech Air Conditioning for AC maintenance on June 29. Since that service, my upstairs AC…read morehas not been functioning as expected. During the maintenance, my attic air handler was never inspected. I was also charged in full for a proposed UV light installation and other work before it was performed. Because my AC issues remained unresolved, I canceled the installation and am currently disputing that charge with my credit card company. Since then, I have called, texted, and emailed the company requesting assistance and asking for an itemized invoice for the services performed on June 29. Despite my repeated attempts, I have received no response. As of today, I am still waiting. Good customer service doesn't end when payment is collected. At the very least, I expected follow-up. Unfortunately, my experience has been silence.

The dapper British gentleman wearing a top hat was a delight and the ultimate professional…read moreaddressing my immediate needs. He clearly gave quotes for items needed, and clearly explained while some items were preventative some things were an immediate need to be safe. I like that - I didn't feel pressured to make any choices but my own. In the end (no hard sell he was a tru professional). I am extremely satisfied and can sleep well, knowing that I can burn a fire in my hearth and leave the rest of the house unharmed. Anyone reading this review who has a fireplace in their home should do regular inspections to make sure that they didn't have an event like I did. My damper failed and slammed shut and my entire house (and lungs) was filled with smoke and fire extinguisher residue. Get your fireplace and chimney inspected regularly it could cost your life if you don't. I'm making a nice warm fire today and thankful for their service! I am blessed in many ways and incredibly lucky I found Young's Chimney. Two thumbs up my new British Chimney Sweep, see you next year and every year. I'm going to build a beautiful fire and watch Chitty Chitty Bang Bang today.

He was very knowledgeable & friendly & provided very clear explanation for work that would be…read moreperformed with the service.

Glenn is great. He is very knowledgeable and does great work. Honest companies are hard to come and…read morehe has always been very trustworthy, when we used him. Prices are also very reasonable. He is my go to vendor for AC issues.

An AC capacitor costs about $20. It took the tech less than 10 minutes to replace the defective…read moreone. Total cost was $517!!! Felt like a rip off. Shop around for better prices.

I just wanted to take time and give Big Bert's AC and his crew Ricky and Lester KUDOS for a job…read morewell done! After 5 estimates we decided to go with Bert's AC and it wasn't the cheapest but we choose Bert because of his professionalism, his honesty, responses to our questions, and his recommendations. He wasn't trying to upsell , he was honest with us and gave us exactly what we needed. He came on Friday, we took the weekend to do bit of research and by Tuesday we called him, by Thursday our unit was installed. He came out the next Tuesday to inspect the work. I told him we were extremely happy with his crew, they were clean, respectful, professional and on time... so much now we are scheduling our duck work!! Highly recommended BIG BERTS AC AND HIS CREW TO ALL OUR FRIENDS AND FAMILY!! MUCHAS GRACIAS POR TODO

Negative recommendation:…read more Warren Heating & Air Conditioning - Darius, Tech I was referred to this HVAC company by a close friend who had previously used their services, so I genuinely expected professionalism, honesty, and transparency throughout the process. Our issue was that the AC system was running, but no air was blowing. Because the equipment is still under manufacturer warranty, we needed to work with a contractor to diagnose and complete the repair. I contacted this company and appreciated that they were able to send a technician, Darius, within just a few hours. During the visit, Darius diagnosed the issue as a failed blower. He explained that he would verify the status of the warranty, obtain the replacement part, and return the following day to complete the repair. He also advised that the labor portion of the job should take approximately 60-90 minutes. We paid the $80 diagnostic fee without hesitation. The following day, we received a text message advising that the repair total would be $450. I texted back, please provide the details. I then received: * $350 for labor * $100 for "warranty processing". Wanting to better understand the charges, particularly the warranty processing fee and labor amount, we respectfully requested clarification. My wife called to speak to him. His tone changed when my wife asked for clarity. He then stated - I am the best, if you don't want to go forward, let me know. Who says this when asking a question regarding the bill? Despite our concerns, we were still prepared to move forward with the repair because we understood that quality service comes at a cost as well as, we needed the ac corrected considering that there are individuals in the household with pulmonary issues - which was shared with Darius. I then politely requested via text to please provide an itemized invoice on company letterhead at the time of service outlining the work and charges being performed. Almost immediately after making that request, Darius abruptly declined late Friday afternoon, leaving us without air conditioning going into the weekend. The temp in the house was 90+ degrees, with FL outdoor temps over 95. His actions were done with intentional malice. The only explanation given was that the situation was "giving me a bad vibe." That response was both disappointing and disheartening. Asking for documentation and transparency regarding charges should never make a customer feel dismissed or penalized. As homeowners, we simply wanted clarity and professionalism before authorizing the repair. Afterward, I contacted the manufacturer's warranty service department directly to better understand the process. I was informed that warranty parts may require a refundable deposit that is returned once the defective part is sent back. This left me even more confused regarding the additional warranty processing charge. I cannot speak to anyone's intentions, but without a clear explanation, the situation no longer felt comfortable or trustworthy. What saddens me most is that the experience began positively. The technician initially seemed knowledgeable, responsive, and willing to help. Unfortunately, the lack of communication, lack of transparency, and sudden cancellation of service completely changed that impression. I believe customers deserve clear explanations, respectful communication, and professionalism -- especially when dealing with costly home repairs and warranty-related work. For these reasons, I cannot recommend this company - WARREN HEATING & AIR CONDITIONING based on my experience. I hope that this doesn't happen to anyone, especially with medical concerns.

We just wanted a tune-up and were getting wary of the larger companies. A friend recommended…read moreWarren and we were delighted to find Darius. The man answered his own phone, has many years of experience with a larger company and has been running his own business for about 3 years. He was able to come out with no delay. Professional, courteous and very knowledgeable about our unit and system. Very reliable and trustworthy.

This company came out and fixed our air conditioner several times. He came out while we were out of…read moretown and was able to fix our unit. Trust worthy!

I rarely, if ever, post comments about service companies but Don Abrams Air Conditioning LLC. is an…read moreexceptional vendor in the Deland area, and deserves to be recognized. He has been my go-to a/c company for over 7 years and has never disappointed me with his willingness to provide professional, swift and fairly-priced service. He takes time to explain what is needed and when he will be able to complete the work, keeping me updated when he encounters material delays and availability. I feel extraordinarily comfortable in recommending this air conditioning company, and Don Abrams, as an excellent choice for service.