As a former ice cream store owner, I can be highly critical of ice cream stores. I was happy to see a new place open in Ruskin and couldn't wait to try. The store's inside is painted with bright colors and the counter top and floors look like good quality. There are several tables and chairs around, but only one tiny garbage can. I don't understand the screens on the back wall at all. They should be displaying the menu, or at least picture of sundaes, milkshakes, etc.
Now for the ice cream. Their display cases are nice and the ice isn't built up, so they are taking care of them. The only chocolate ice cream is just chocolate. There is no chocolate peanut butter, or almond, or s'mores or anything else. Big mistake.....people like chocolate. The only cones they have are waffle cones....no sugar or cake????? They don't have sundaes or banana splits or a lot of specialty items you see in ice cream stores. They seem to be focusing on other desserts, ice pops, slushies and other different things. Maybe that's the clientele here, but I thought this was an ice cream store.
Lastly, the cash register should be at the front. You take an order, ring it up, collect the money and prepare the item. This way a customer isn't fumbling for money or credit card while juggling the ice cream that was just given to them.
Service was slow for the milkshake. Always make the hardest item first instead of giving someone in the same party a scoop of ice cream which they will eat, so it doesn't melt, way before the other item is made. read more