I switched to Square One about 5 years ago because they offered rates much lower than my previous…read morehome insurance provider. When it came time to renew this fall, I was looking at a big premium increase due to a rash of bike thefts across the country. The agent at Square One that helped me (Jasmine Lahaise) was really understanding, and she made the problem TOTALLY disappear. It's not often that I receive service this good at an insurance company! Michael Black

If I could rate this lower than 1 star, I would. Horrible experience dealing with this…read moreorganization. My father passed away earlier in September, and I've provided the death certificate to this company. They refuse to cancel his car insurance policy and are demanding additional documentation we don't have. I've called and emailed multiple times and still haven't been able to get this resolved. It's ridiculous that they continue charging insurance premiums for a policyholder who has passed away. Simply an unethical business.

I really recommend East Village Insurance - call and ask for Rob, he'll take care of you!…read more I've had some less than average experiences with several insurance brokers for my car, home and RV insurance. These places have been under-informed, didn't offer or explain much, were cranky and no fun to deal with, and just rushed through the process to get me out the door. Today was my first time dealing with EV Insurance and it was awesome. After a brief consultation on the phone I went into the location. Rob walked me through several options for my vehicle insurance, I learned some new things along the way, and was able to make an informed decision on my RV insurance purchase for the upcoming season. I think I'll move my other insurance business over here when it's time to renew next! I could tell Rob knew what we was talking about and has experience in what he does - he was up front and a pleasure to deal with. They seem like a good local business to go out and support!

I recently had the best experience with this business- they were super helpful and fast and…read morecompleted something in 15 minutes that my regular insurer couldn't do in an entire business day. They completely turned my day around and cheered me up in a stressful situation (my vehicle had been stolen).

Despite my living here in Vancouver for over 4 years now, I have never had any in-person…read moreinteractions or transactions with BCAA. My insurance broker set up all my various insurance policies with various companies, and I've simply dealt with him directly. That said, my vehicle is insured through BCAA and I recently had to amend my policy, as my kid is visiting for the summer and I want her to be put on my car insurance policy (so I don't have to be her personal chauffeur for the next 3 months!). So my kid and I recently ventured into this BCAA office, not knowing what to expect. All I can say is, our experience here in this office was stellar. We were greeted at the door by a guy behind a "welcome" counter. We advised him what we were there for and he directed us to the small waiting area. The whole office was immaculate, open, bright and welcoming. I particularly appreciated the small sign affixed to a desk corner, facing the comfy chairs in the waiting area, that provided the free wi-fi password. Nice! (Little things like that are so helpful). After a 5-10 minute wait, we were beckoned to a counter where a guy assisted us with our insurance issues. I wish I had gotten his name. He was SO helpful and SO nice and SO patient, explaining stuff to me (there were some features in my current policy I was unaware of). No pressure to upsell me on anything, but he wanted me to know what some of my options were, and he was extremely patient in explaining to me how my policy worked, how to get my kid OFF my policy when she returns to university in the fall, and the upcoming changes in BCAA policies and rate when my policy renews in July. Also, he went over the packet of insurance papers I had been keeping in my car's glove compartment and told me there were some that should NOT be kept in my car, as they had some sensitive information on them (financial account numbers, and more). Yikes, these forms have been in my car since I moved here. This guy really went above and beyond for me. Super nice. We were in and out of the office in 20 minutes. The whole process was so efficient and smooth. Thank you, BCAA, for helping us out!

If long, protracted telephone trees annoy you, do not call BCAA. I had to spend an interminable…read moreamount of time listening to the canned voice of a woman who sounded like Death Incarnate. I got sick of pressing 1 for this, 2 for that, 3 for something else.... only to receive another long message and a command to repeat my selection. Ad nauseam. Honestly, that female robot they have on there sounds as though she's being dragged to the guillotine. Be prepared to wait. And wait. And wait. ALSO don't bother walking into a BCAA office, hoping that someone will look after you as in years gone by. It always comes down to phoning for telephone assistance - or making an appointment. Note: The next day I tried again and this time I was told that someone would call me back if I didn't want to wait. I was instructed to punch in my 10-digit number starting with my area code. I began this process, but after entering my area code Ms. Death scolded me: 604 is not a valid number! I had to return to the never-ending hold queue. I am very very happy to say that I DID eventually receive assistance over the phone by a competent agent named Rita Li. She was wonderful. This one-star review is for the telephone system, not her.

Fred Ng at AMC Insurance in Yaletown was welcoming, professional, and thorough. We were so…read moreimpressed with the service that we'll definitely return for both our home and auto insurance. Highly recommend AMC Insurance and Fred Ng! In contrast, our experience at BCAA in Yaletown was disappointing. The sales agent was dismissive, constantly rolled her eyes, and made us feel uncomfortable with her rude attitude. After a frustrating interaction, we left and went to AMC Insurance, where we received excellent service.

I've got car insurance and travel insurance from All Risk Insurance twice. Both times they've been…read morevery patient, professional and helpful by giving me hints to save me money while getting the insurance I need. Last time I dealt with Michael Guzman. I'll go back and do business with him again. All the best.

When I was initially completely let down by Jack Chow Insurance to insure my place, I turned to…read morethese guys for my insurance needs. I had my space covered within hours all for a reasonable price and late on a Friday no less! They really are miracle workers. Of course, any insurance company can be pleasant to deal with. The true test is when you have to make an insurance CLAIM. Unfortunately, this is exactly what I was faced with when my place got broken into a few short months later - I've had bad experiences with insurance claims in the past and I was really hoping they weren't going to rob me blind as well. Despite my fears, Westland Insurance covered all of our stolen property and in a timely fashion to boot. Very professional and trustworthy - I'm so glad I found this company! Use Westland with confidence.

Called to inquire about their license plate selection, to my surprise they actually have the exact…read moresame letter and number combination I was looking for. Thanks Rahark for taking the time and patience to check the inventory. Arrived at the office and was greeted by Kenneth, who was friendly, professional and enthusiastic about his work. Thanks Kenneth for doing all the paperwork in an organized and timely fashion. A positive experience with this W. 8th location...5 stars!

I lost count how many years I have been buying my household insurance from Wong's!!…read more I usually go to their Richmond outlet but also like to come to their head office once in a while, as they are open during the weekends ( Yes! Sat & Sun!! ). Service is always attentive and very detailed, they also would give you suggestions regarding different plans and insurance package etc. Mr. Wong & Sally is our go-to experts whenever we have questions about ICBC matters and household insurance questions! Highly Recommended!!

The help and service I received at this location was very disappointing. The associate who helped…read moreme renew my vehicle insurance, Saied Betani, added coverage to my policy that I later discovered I didn't need. When I renewed my insurance at another location, the new agent reviewed my policy, explained the details, and reverted it to its previous state -- which ended up saving me a significant amount of money. After reading other public reviews online, I noticed that some customers have described similar experiences with this agent. Based on my experience, I personally would not return to this location and would suggest that others consider different insurance brokerages.

Grest service! Jackie was very efficient and a delight to work with. She renewed my car insurance…read morewithin a half hour! Definitely would recommend! Janis C

Terrible experience. Don't let the 5 stars fool your. I made a preliminary call and spoke to a…read morelady. I explained I wanted to explore other home insurance companies than my own. She gave me an unprofessional answer, without due process and and tells me it's best you go back to your current provider. No details asked, no history, no other questions where I'm located, how old is my house etc etc. I've been shopping around and the other companies and brokers I've spoken too were way more professional and have even sent my quotes. Drop this company, needs to go to the bottom of the pile.

Mohammad was extremely helpful! Very, very knowledgeable, very courteous. Superb customer service!…read moreTruly an asset to the London Drugs Insurance department.

I went to LD Kerrisdale to renew my car insurance. I was served by a pleasant, competent young…read more man, Flaubert N. He tipped me to take a picture of my mileage to see if I was entitled to a discount - and I was. I was also getting new licence plates. He lent me tools to take my old plates off. When I had difficulties, due to striped old screws holding the plates, he cheerfully came out, got the old plates off and the put the new ones on. Exceptional service! And so pleasant in this day where 'No service' is the norm .

We have purchased our home and auto insurance at InsureBC Arbutus for years. Richard and Cathie…read moreare very professional, knowledgeable and friendly. They are always willing to take the time to answer all our questions. We highly recommend them.

This agency does a fantastic job finding me the right coverage our property and cars and business…read moreand insurance company at a very competitive price every time my insurance renews. Very happy with them as my agent!! They are professional, friendly and care about their customers. I highly recommend them.

This is the first Autoplan broker that I've dealt with in BC, and I have absolutely no complaints…read more Ray and the other guy that was working were both very helpful answering all of my questions as a new resident and helped me get my vehicle registration and insurance set up quickly. It was a very step-by-step process, explaining all of my coverage and payment options. The location is convenient for anyone living in the West End and includes two hours of free underground parking, which is great if you're registering your vehicle since the broker needs to see your vehicle in person. I will definitely be back when I do my renewal in a few months.

please dont go here for your insurance needs!!!! terrible service. agents don't have good customer…read moreservice. if the make mastake the don't want sandby it. you have agrument with them.the ruin my day especially the carol she shouldn't be insurance agent selling insurance. she has no customer skills also she called the police me after it wasn't my mistake total wrong place to do business. finally she gave our money back.after dealing with icbc.please dont go here go another place to buy your insurance total bullshit service .made me fill like i was in the wrong