Hellacious customer service. I've worked in hospitality for 15 years, so I say this with an…read moreunderstanding of what the job entails. They committed fraud and refused to refund me, so I was forced to file a claim with my bank. Do not book here.

Located close to city centre, just north of the universities, and around the corner from the Oxford…read moreRoad station, this is a good place to set up shop if you're going to be in Manchester for a while. Customer service is always friendly, the prices are fair for the location, and hey, you get a decent breakfast as part of the package. If you're in the mood for a better breakfast, there are plenty of places that you can hit up within easy walking distance (seriously, city centre is just right there...you don't need to go far for anything). Rooms are dressed up in modern decor, though some have a strange layout. Everything's kept clean and tidy. Overall, this is a great hotel, and the one I recommend to people when they're stoping by Manchester.

I wouldn't usually write a review for something like a Travelodge. It's your bargain hotel chain…read morewith your basic bedroom facilities and you get what you pay for with no surprises. However. The Upper Brook Street hotel is by far one of the best especially, if like me, you are wanting to find a hotel for Manchester Pride. Every August Bank Holiday hotels all over Manchester charge extortionate amounts to stay in the city. This travelodge however works out at around £100-£120 for two nights. So £60 each (£30 a night) or about £40/£30 if you get a family room for 3/4 people. That's a bargain price for a hotel that is just 10 minutes away or less from Canal St in a taxi. This year we used Uber which was never more than £3-£5 to get to the city. The rooms are a great size and the hotel is only a couple of years old so nice a fresh and they have just updated all the beds to super comfy king size! I loved it. So Pride goers or those looking for a night out in Manchester, I recommend this place if you are looking for somewhere at the weekend when the hotels in the city centre are not in your budget.

Free parking is always a bonus, first come basis, but we left a few times and returned with spaces…read morealways free! Little bit out of city centre and more buses 'not in service' than running. Hotel is near a busy A&E so bring earplugs, luckily my friend snores so I came prepared! Nice to have the extra bed made up, sometimes it isn't even when twin/family room booked. Extra towels on request no problem, slight niggle with bulb being out in corridor, which being in an end room made the key card slot a little difficult to find in the semi-dark! TV channels also not in order and random, no ch5, and only 3 radio chamnels Kevin, on Reception was very friendly and helpful, and there is a Tesco Express, Morrisons, Subway, Costa and takeaways etc closeby

I have not spent a night here (although I wouldn't mind doing), I just came in the morning to take…read moreadvantage of their breakfast and I am glad I did so. £8.75 for an all you can eat breakfast. At first I thought we should be going to weatherspoons as its much much cheaper but after being persuaded I never looked back. You have your choice of juice (Apple, orange, cranberry) coffee, tea and 5 or 6 different herbal teas and water. You can either enjoy a delicious plate of hot food with all your standard full English ingredients, all hot, mostly fresh or tuck into a lighter, cold option of fruit, cereal or pastries, however I think the pastries are included in a different, cheaper package. You can go back as many times as you like for more food and there's a toast machine where you make your own toast and enjoy with butter or a selection of different jams and marmalade. The seating area is very bright and very clean. The staff were really friendly and helpful and you didn't get too much attention that it became annoying. The atmosphere was quite loud on my visit but it was a Saturday morning and all the youngsters were looking hungover and regretful. You can walk in here anytime to get a table however it may not be guaranteed as the customers of the hotel would come first I presume. Only issue; I didn't get any mushrooms as they were being prepared in the kitchen as I got my food and by the time they were ready, I was full. But very satisfied. Would definitely recommend breakfast at this hotel, weather your staying here or not. Excellent.

Premier Inn is so awesome!! For 100 euros a night a really doesn't get much better. The hotel is…read moreclean, super comfortable, and centrally located. It only takes about five minutes from the hotel to the train station and about 8 minutes by foot to the center of town. They also have free wi-fi and a hair dryer. I highly recommend them.

I made a terrible mistake booking here, it was cheaper than other hotels but impossible to sleep…read morehere due to excessive heat. The room was actually dangerous with the power socket hanging off the wall with wires exposed behind it. I saw reception and all they could say is a fan is inside the wardrobe. Fan was noisy. Bathroom was from 1970s. Never again however cheap, two nights here and I'd have been sick.

Such a bad hotel! The room was super outdated and the bed didn't even have a fitted sheet! I pulled…read moreback the covers and there as just a mattress pad on the mattress. So gross! The sink took forever to drain and the place just felt like it was unclean in a way...also the walls are super thin I could hear people talking/watching TV when I was getting to my room. Lastly they make you PAY FOR WI-FI IN YOUR ROOM!! I've literally never stayed in a hotel that you had to pay for Wi-Fi in your room.

Comfortable, clean, and cozy. Good location in downtown Manchester, right next to Piccadilly train…read morestation for convenience, walking distance to Chinatown, Manchester Art Gallery, and if you want to stretch your legs a little, Manchester Cathedral. Lunch and breakfast were good and tasty at the in-house restaurant. Hotel staff was great - they were able to get a room ready for us for an early check-in when we arrived from the airport. And when we had to check out early due to a family emergency back in the States, they graciously gave us a refund of the unused days that we booked (I didn't even inquire about this possibility!). Heartfelt appreciation to these folks with a heart!

Comfortable and convenient stay! Came in via train to Manchester Piccadilly, and this hotel is…read morelocated just a short walk away. This worked well for a quick stay before a flight out of Manchester Airport the next morning. Nice for Hilton Honors members. I got a room upgrade, drink vouchers, complimentary mini bar items, and free breakfast with my account. The warm cookie (for all) at check-in is pleasant as well. There's a restaurant and bar onsite. The breakfast buffet was nice! Full English and continental options. I liked the touch of having small individual pots of Bonne Maman jam as well. Delicious with a croissant and coffee. We didn't have much time to do anything in Manchester, but I was able to squeeze in a little walk in the area - saw Piccadilly Garden, Chinatown, the Alan Turing Memorial in a nice little park and walked through the colorful streets of the Gay Village neighborhood. Lots of dining options near the hotel, and a Tesco for big bottled waters (for us Americans, haha).

Fabulous spot to stay when in Manchester. Great, friendly and helpful staff. Rooms are a really…read moregood size with great facilities including excellent sized bathroom, work desk plus iPod dock, AV sockets and a flat screen TV. Free and reliable Wi-Fi available throughout the hotel. Not cheap, but recommended!

This review should be broken up, because different parts were better or worse than others. To…read morestart, the initial and main parts...checking in with the front desk and the room itself. Check-in took me less than 5 minutes total. No issues, no hassle and they even comped me a breakfast for the next morning, which is typically £17.50. So that was nice. The room, it was amazing. Big, beautiful and very accommodating. The bed was great, large, comfortable and I fit on it, which seems to be a rarity. In the bathroom was a large jet tub and a large shower. Very well done and classy. The room came with a nice flat screen TV and free view stations. One entire wall of my room was a giant window overlooking Manchester, which was great! Now to the lesser parts of this place. There is a large lounge to the right of check-in. It has many tables, seats, a flat panel TV and a full bar. There always seemed to be two or three people working at the bar, which was rarely super busy. If you went up to the bar for a pint, they would tell you to go sit down and they'll come get your order and bring it to you. I sat down for 10 minutes waiting, eyeballing these guys who were standing around doing nothing. This happened multiple times while I was here. Suck. With my comped breakfast waiting for me, I headed down to the restaurant. I was seated as far in the back as humanly possible, which the rest of the restaurant wasn't very full at all. It was buffet style, with an omelet/egg bar. Took me 15 minutes to get a cheese and ham omelet. Really? Were they raising the chicken and waiting for it to drop the eggs right there? When I finally get my omelet, I head back to my table only to find that they have sat someone else there already. WTF!?!?!1one! The food was good, so that was nice, once I had a table to eat it on. There was also some mysterious shortage of glasses, bowls and plates. You'd think they'd have that figured out. All in all, the hotel is very nice and modern. I enjoyed my stay there and may or may not stay there again when I am back in town.

What a wonderful hotel - the staff, the hotel itself and the location. The restored insurance…read morecompany boasts original tiles from the 20's, central location and a wonderful bar. Hint: get the apple bramble! Only downside was the room we were in was street-side so the beeping of the crosswalk was annoying and no air in the room, so we couldn't noise block it. Ask for the clock tower side!

Beautiful hotel! Amazing architecture, location, employees, restaurant, and decor. Everything about…read moreit is wonderful. It's my first time here in Manchester and I'm loving it. If you're in the area just have a peek inside it's pretty majestic just the building itself or come eat at the restaurant. You wouldn't even know it from seeing it on the outside. The rooms are posh, cozy, clean and stylish. My room feels like an apartment. It's so spacious with the high ceilings and a second floor for the bathroom. So cool! You will not be disappointed. Just wonderful. Pablo the Supervisor is well informed. He will let you the where to go and what to do in this hip city. So happy! If you enjoyed my pictures and what I wrote please like my post. Thank you! Enjoy!

Beautiful old hotel full of historic charm. Was clean. For the price it was a good choice…read more Pros- quick and professional check in -beautiful historic building - clean -deep soaking tub in our room. -excellent location close to Piccadilly train station - clean updated bathroom - Cons -there's some wear and tear under the fresh paint - beds were hard (we had two twins) - bar and restaurants in the hotel don't match the quality of the building. Bar was loud when we walked by at night and there was bouncers outside. Not my idea of what should be in a Historic building but couldn't hear it inside or at our room - thin walls could hear our neighbours talking loudly

I booked the 6/9/22 for one night for myself and disabled wife. on the website they state disabled…read moreaccess ! The hotel shouldn't advertise disabled access when there's no such access! Nick Dadamo

The good: The bed was incredibly comfortable. I arrived,…read moresat on the bed, laid down, and didn't want to get up to go look around the city! Had the best sleep there in ages. The breakfast! So much food to choose from. Had some eggs and bacon, then went for the granola, yogurt, seeds, jam, etc. Had seconds of the latter group. Wished i could eat more. They upgraded me from @full size bed to a room with a queen The iffy: The place is very environmentally conscious, but if you're there for the first time, you need to use the key card in place to turn on the lights. It's confusing at first and i fumbled around for awhile trying to figure it out. If you arrive when it's dark, I can't imagine how frustrating that would be. When I made my reservations online, it was in US dollars. I chose the one without breakfast $165/night and got a free breakfast option by signing up with Motel One's program. But when I paid the bill day of arrival, it ended up just over $180 (switching from dkk). I'll have to go back and look at my printouts, but something's off.

It is quite hard to rate Motel One as it's not quite a 4, but a 3 is a bit mean. I'd want to award…read more7/10. We stayed here recently for a long weekend, paying £350 for a double room without breakfast. We asked for a quiet room so were put on the 12th floor at the end of the corridor. Anyway, Motel One is a chain of German budget hotels, known for their relatively small, minimalist bedrooms. The one at Piccadilly is very close to the railway station (about 2 minutes from the Fairfield St exit, by the Metrolink station) , and well placed for those visiting the nearby Gay Village. The hotel itself is an a modern high-rise building, and has over 300 bedrooms. The foyer/reception area on the ground floor has two entrances (on Whitworth St and London Rd). The foyer is very grand in a modern way, and includes the bar area and seating as well as the reception. It is also when breakfast is served in the morning. Decoration is provided in part by three vapour-effect log fires and a log fire running continuously on a TV screen, plus a selection of wall-mounted guitars. There's a lot to comment on, so best set out as the pluses and minuses: Plusses: * Location perfect for Piccadilly Railway Station, trams and taxis, and also the Gay Village, and close enough to the shopping and nightlife areas * Check-in was straightforward and the reception staff were friendly and efficient * The room was spotlessly clean * The bathroom, though compact, had a decent, reasonable if not "power shower" and nice fluffy towels * Comfy queen size beds with nice bed linen * Very good free Wifi * Room service was good Neutral: * The rooms are on the small side; no wardrobe (only wall hanging rails), one tiny desk - but that is a feature of this chain (so good for a weekend, not for long stays or those with lots of luggage). * The room design has clever space saving touches, like the kettle and tea/coffee being in a small wall cupboard * The rooms have only cardboard cups - no glasses or china mugs * The £10.50 breakfast is a buffet, served in the foyer. The cereals, yogurts and fruit salad were quite a walk from the seating area (which is by the main door - get the wrong table and you'll have a draught every time someone walks past). But plenty of choice otherwise and we enjoyed the breakfast. Minuses: * Sound proofing is poor inside and out: from inside you can hear other guests closing their doors (which had a tendency to slam) and conversations in adjacent rooms. * The hotel is right by the tram tracks, and the sound of their horns, and their wheels squealing on the tracks, penetrates even the triple glazing. Light sleepers would be advised to pack ear plugs (trams run 05:45 to 01:00). * There were no instructions except for the heating/cooling (which didn't cool at all, but we opened a window instead). * Privacy: many of the rooms look at/are overlooked across a narrow passage by the offices opposite. Since there is no obscure glazing or net curtains, the only option if you want privacy in working hours is to close the curtains. * The absence of a telephone means if you need anything, or have a problem, you have to go down to reception. * the biggest issue for me was that the lifts (situated between the front door and the reception desk) have no security card system, so basically anybody can walk into the hotel and access all the accommodation floors. (Plus there are no spy-holes in the bedroom doors, so you don't actually know who is in the corridor outside.) On our visit, we saw some very odd people in the corridors - I think they were delivering food etc. But I think it is something that needs to be looked at. So, overall, it suited our purposes, and the friendly staff and cleanliness meant we had no issues - but I was glad I brought ear plugs. With breakfast, I'm not sure over £400 for 3 days is really in a budget class, but it is central, comfortable (if you don't have too much luggage), and clean.