I am repeatedly asked to update my credit card information while being informed via Email that my…read morepolicy will be cancelled if I do not update the information. This happens in spite of the fact that I have already updated the credit card information. I tried having a direct bank transfer of the premium amount last year and it did not go through. I had the bank send a check instead, That check was not quickly credited to my account and my policy was cancelled. After phoning the office the policy was reinstated. I keep getting some kind of installment payments charged to my credit card (ranging from 22 to 89 dollars) in spite of the fact that I have made a lump sum payment thinking that was all that was required for the next 6 months or 12 months. I try calling the office and find that there is little help after Thursdays at 12:30. I am frustrated. I have never reported a loss in the last 10 years yet my premium have doubled.

Kimberley Watson is a rockstar! If you need a loan or anything else bank emulated, I would go to…read moreher! I have been with Southstar since 2017 and never wanna place a home alone with anyone else! Kimberly and Southstar are responsive and helpful.

Kerri at the Leander location handled a lot of complex transactions for me recently. AAA service…read moreand super nice to deal with. Fatima at the Teller counter is always a favorite. So polite always recognizes me. Fast to help. Super respect. Hats off to this local crew!! Bill Chapman

Absolutely awful service. Tried to get a cashiers check during the pandemic and ice storm. Few…read morebanks open. Was told they needed a relationship to make a cashiers check. Ok great let's open an account. "That's not a relationship we want" was the response (??) Way to be there for people Bank of America mobile wire is what we will be managing with.

From the day my husband and I walked into this bank it was and still is the most pleasant bunch of…read morepeople you want to meet. Customer Service is superb, they know how to treat their customer well. Tony the manager was extremely helpful today for us, I highly recommend this bank if you are looking for one let me tell you they are more than a 5 star rating definitely a 10 star to bad they don't go higher than a 5 star. Come on in and meet the best customer service people ever. I am big on reviews it means a lot to me to let the next person know just how good someone is as an individual and company!!!

Terrible experience. Applied for a HELOC and asked what the interest rate was and they said 7%,…read morewhat the amortization schedule was and a delineation of closing costs. Loan Officer gave a total of costs but then the processor said there were zero costs and no one would broach the amortization schedule question. I called the manager and he finally gave me a break down of costs , FINALLY. He said that they just make you pay $14 for every thousand drawn out. I used a loan calculator site and that effectively is 17% interest amortized over 25 yrs ... or 7% interest but 7.5 yr amortization schedule. They are screwy all the way around. If they're screwy for helots , they're probably screwy for ANY loans or savings accounts ..... anything. Steer clear of them. Go ANYWHERE else !

On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA…read moreinsurance, they have denied reimbursement. They have said the facts show I clicked "ALLOW" to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with "their fraud dept representative". They want me to believe someone could have called me from their number but they won't believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money! This bank in which I've been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!

Mainly a shout out to the local staff. Monica is always full of helpfulness and friendly! I enjoy…read moregoing in for banking business. All friendly and recognize me upon entering. Sherry is super too. Recently Amanda. Just wanted to give credit to great service. Bill Chapman

I give three starts because they made it delightfully easy to close my account. Unfortunately that…read morewas the only thing that was easy. Opened a checking account. They dinged me with a $5 fee for the ATM card, which was not disclosed to me until I saw it on my statement. Tried to link the account to PayPal but was unsuccessful. Tried to link the account to my brokerage house, which sent a couple of small deposits for verification, you know the drill. The problem is that these small deposits were not shown on the Arrowhead online portal, so I could not proceed with the verification process, so no successful link. It turns out the deposits were made, but I didn't learn about this until I got my paper statement, by which time the verification process had timed out. All of this happened over 15 months or so. Several times Arrowhead threatened to suspend my online access if I did not log in by such-and-such date. Once they declared the account itself dormant without warning. I had to send them a written request to re-open the account. The only transaction I ever completed successfully was the account closure, the one-and-only time I ever used my $5 ATM card.

My Mom and Dad have been long time customers of Arrowhead Bank in Llano, and now that I have taken…read moreover their finances, I have found nothing but professionalism, courtesy and outstanding customer service. Special thanks to Susan...she has always been there for me when I have questions or when I need help. Great financial institution in a wonderful small city.

I visited Llano, TX a while back. I went into this bank to do some business with a family member…read more I have to say that this bank is the most unfriendly and unprofessional bank I have ever been to. The staff is extreemely rude. Every question you ask of them is like you a bother to them. I have never experienced such a lack of unprofessionalism from a financial institution. I am surprised such a small town bank is still operating with the way they treat customers. The town of Llano is so friendly and quaint, but this particular bank in Llano is not! Do not waste your time or energy with Arrowhead Bank. You are better off taking your money to another bank in Llano. My family member has moved their accounts elsewhere.

First United Bank is so amazing! The service is wonderful…read more.. friendly and always professional. Thank you to Jordan T. for helping me with a home loan last year. He is such a great guy, down to earth, an honest family man ...available to answer any question... Banking is so personal and a bit awkward... First United "has your back"...They truly want to earn your business and see you succeed !

Currently having to share a vehicle and load two kids under the age of 5 up so I was doing my best…read more I made it in line at the end of the day and the open sign was still on the driveway on 4 LANES!! The people closing saw pull me up behind someone else in one of the lanes. They proceeded to shut the lights off on me even though they saw me and stare at me through the window. Very disappointed in the closing staff.