I worked with this company through my Home Warranty. My AC fan went out and they were able to get…read moreme scheduled the same day. The technician was very courteous and I felt that he really cared about the work he was doing and wasn't trying to rush through to get to the next job. I know there may be some negative reviews regarding appliance repair but as far as I can say, the work done on my AC unit was stellar and I recommend this company if they serve your area of Austin.

IF YOUR WARRANTY SERVICE COMPANY TRIES TO PAIR YOU WITH JUSTIN AND PREFERRED AC REJECT IT…read moreIMMEDIATELY!!! It's been 6+ weeks since the ticket was open and this guy (Justin) still hasn't been out to the property. It took a couple of weeks just to get him on the phone after leaving multiple VMs. I had to call 15 times in a row like a crazy person until Justin picked up the phone. I explained the issue and he told me to text his "office" about what parts they should order (how professional!). They ordered parts (without actually being on-premise) that arrived weeks ago, and still won't schedule a time to come to the property. I couldn't get a hold of him until I texted him that I was going to leave a poor review. He called me, asked the address of my property, said he'd look into it, and hung up on me. Haven't been able to get a hold of him since. I finally am doing what I should have done weeks ago and got a new vendor.

I am set up for the drive safe auto program that monitors phone use while driving. Unfortunately…read morethe program does not take into account phone use by a PASSENGER using the phone while the car is moving. This needs to be fixed in some way. The vast majority of the time my wife may be on the phone while I am driving. About 5% of the time, I may be the one talking on the phone. This causes too many added charges that at completely wrong. What are you going to do to fix this problem? A 65 year member of USAA. This is my only complaint!

First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

Scheduling/Dispatch personnel need help. We have the Essential Homecare Plus maintenance plan;…read morewhich allows us to have 2 system checkup per year, one for summer and the other winter. We schedule months ahead for these checkups between 8am and 3pm and adjust our schedule to make sure we're home. More than once we have been contacted during the scheduled time that they won't be able to make it and we have to reschedule. Not technicians fault, but put it on scheduling/dispatchers.

Extremely disappointed with Airtron AC. This is now the third time they have rescheduled my…read moreappointment without calling or notifying me that they would not be coming. Each time I contact customer service, I'm assured that my concerns are documented, that my appointment will be made a "priority," and that someone will make sure a technician comes out--yet the same thing continues to happen. What makes this even more frustrating is finding out that there are not adequate notes documenting this ongoing issue, despite being told otherwise. I have rearranged my schedule 3 times for appointments that Airtron has failed to keep. After three occurrences, this is no longer a one-time scheduling mistake. It is a pattern of poor communication and lack of follow-through. Customers should not have to repeatedly call to find out that their appointment has been rescheduled yet again.

Tim and his team are great! I asked to take on a strange case: I needed an assessment after a…read morevandalism case, where my AC pipes were stolen and broken off. Some folks took the copper pipes from my HVAC system. I got a very detailed report with images, Tim takes time to explain the otherwise complicated terms in a simple way. Also reasonable pricing, and overall a very reliable service. Recommend.

Responsive, polite and friendly. Fixed problems quickly and efficiently with a quick fixread more

This company is the worst…read more A year and a half ago this company was assigned to fix some electrical issues that took out my power post-Harvey. He no called-no showed once and called to reschedule twice (both times when he called to reschedule his appointment window was about to end). He finally showed up five days after the initial service appointment. This was on Friday afternoon of Labor Day weekend. He completed the work after five, so the City of Austin could not restore power till the following Tuesday. To be clear, power went out Saturday night, initial service request is Monday, he actually shows up Friday and power is not restored till the following Tuesday. I had another electrical issue this weekend. My home warranty company scheduled Arc Fault again. And again, Cody called near the end of his appointment window to say he needed to reschedule. This time I decided I didn't want to deal with the hassle of this guy and just called my home warranty company to ask if they could provide a professional electrician instead of this guy. I would recommend the same to anyone else.

Looks like I'm not the only one that had the same experience…read more Home warranty company assigned him as a contractor, I spoke with him and we arranged an appointment. The day came and it was a no-show... Called him and he said he was sorry, we re-scheduled and then got the second no-show. Wasted a lot of my time!

Keith of Country Boys Plumbing replaced my garbage disposal and fixed a faucet issue in my master…read morebathroom shower. He was assigned by my home warranty company, and he did a great job. The disposal took him 5 minutes max. Maybe an exaggeration, but so fast. The shower issue took longer, because it was pretty involved. I am sooo glad I didn't just ask a favor of one of my handier friends, because it was a bigger issue than I thought. Keith was funny, polite, and got the job done. I'll request him through my home warranty company next time I have a need for a plumber.

Our water heater went out. Keith at Country Boys Plumbing is fantastic. They work hard and keep in…read morecommunication with you. We couldn't be more pleased. I'd refer them to anyone and everyone. Exceptional service provided.

Just the VERY BEST! I would recommend ADOCT for any and all of your home appliance repair needs…read more Stellar customer service (office staff and techs) ,very prompt, knowledgeable, and reasonably priced. Plus, family owned and operated and you know we like to support local in the ATX! I have a second side-by-side refrigerator/freezer that had a faulty/leaking ice maker and the ice dispenser flap on the door had ceased working. After having FOUR other companies out - yes! IKR?! - who could not assess the problem, brought the wrong parts, and one who left the unit disassembled and just never came back ADOCT had everything back like brand new in two short visits. THANK YOU SO MUCH! Ice ice baby!

We had a technician come out June 12th, let us know that our dishwasher needed a new panel and…read morewould be in touch with updates. Even left the business card magnet. I have called, texted, left voicemails over 10+ times. I have received zero response from anyone. This company was contracted by my home insurance Fidelity National Home Warranty. I have involved them as well and all they keep saying is they are waiting on a report from a technician in order to determine next steps. It is now June 28th. Both experiences have been terrible. Neither company responds, calls back, or has a number of email for an escalation team. terrible experience with both paying companies.

Josh did a great job. Explained everything so we could make an educated decision. Highly…read morerecommended. Give them a call.

Nick was An amazing rep to work with and walked me through all my options. He has been checking in…read moreto verify that my system is working as expected. The installation team, Sergio, is very professional as well and takes pride in his workmanship.

We recently sold our home and closed ahead of the buyers at the Round Rock office. The escrow…read moreofficer for our closing works at the Spicewood Springs office, hence the review for that location. We've owned 7 or 8 homes over many years, but I can't recall a more pleasant closing than we had with Tiffany Smith. She has phenomenal knowledge and great communication skills. Her combination of competence, courtesy, and great sense of humor made it a pleasure to work with her. Obviously, closing went very smoothly.

Tiffany and her staff went over and above to help my client with an issue, even though the closing…read more was over 8 months ago. They always do the big things, but it's the little things that fill in the gaps and make a difference. Thank you. I appreciate you.

We contacted our home warranty company for a plumbing issue, and Plumbtegrity was assigned to the…read morework order. They did a great job resolving the issue.

Let me tell you about these lies. I submitted a claim through my warranty company called Choice…read more#Warranty I put the claim in on June 19 when my garbage disposal started leaking I've been using it since I put that claim in last night I had company over someone put some lettuce down my garbage disposal. This man is gonna call my #Warranty company and says that the stuff that's in my garbage disposal cause the leak the leak has been going on for 10 days been using my garbage disposal every day since then so he's gonna lie and now they will not cover my garbage disposal when I tell you I believe this is a racist company. I believe it's a racist company. I do not have to lie that leak started on June 19. The garbage disposal got clogged up last night so how could some lettuce cause the garbage was supposed to start leaking when it was already leaking and I have video from it leaking from June 19 so I'm very upset. Wouldn't recommend this place to anybody because you just didn't wanna fix it once you came to my house and seen that I was a black woman so you went and told them lies because I don't have to lie about a garbage disposal. Why would I lie about how it got start leaking? How could some lettuce start that leak leaking the house was building 2012 so that's the original garbage disposal. We're in 2026 that is wearing and tear so you think that I purposely made my garbage disposal start leaking. This man is delusional and hateful so I wouldn't recommend them to a dog.