This bank is solid. Great customer service all the way around. They helped us purchase a property…read more Gilbert Moreno was our banker. This guy cares about his customers. If you are looking at buying a property in the Central TX area, you need to go with this guy!! After helping us through the purchase of our property, he helped our company buy some equipment. Smooth transactions!! We even told our realtor to use Gilbert!!

BEST BANK EVER! I love that everyone is always so friendly! David is a great manager and the…read moreservice is stellar!

We have been members of SouthStar Bank in Georgetown since the 2nd day it was open. We LOVE the…read morestaff. They always greet us with warm welcoming smiles. They are so eager to help us and we never feel like we're "bothering" them when we're there. Our favorite teller is Bailey. She's so sweet every single time we come in, no matter what time of day. She always makes time to smile and say HI. And Stephanie Chaffin, the Branch Manager, is absolutely amazing. We've known here since she first started there. She's so helpful and always answers our questions. GREAT JOB to all of the staff at SouthStar Bank in Georgetown! We're so GLAD you're here.

Great friendly and professional service. Handled well by all. Stephanie handled a lot of…read morecomplicated transactions well. Martha Molina is super friendly and always recognizes me and helps quickly at the counter. Great Job here and with the staff at the Leander location as well. Hats off!

July 27, 2022 This…read moreis review number Maestro or Maestra a few notes on the piano if you please, Two, Yee, of this Food Bank! When trying find any Food Bank for the Uvalde, Texas, this and one other is closest that listed! My other reviews, glad any I write helps the children of that town, that state! For this situation, glad help the children of Leander, Texas! Texas is The Lone Star State! This has a Food Pantry opens three days a week! Yay ah yay for that! They also have clothing! Many people do need to have food, especially by getting to end of the month! Many people, they have hard decision, pay the rent, pay for medication, or pay for food, thus by getting to end of the month, many do come to Food Banks and to Salvation Army places to sign up for food items! Monarch butterfly is State Insect of Texas, The Lone Star State! Bringing magical hope for children by helping local Food Bank or Bringing magical hope for children by helping local Salvation Army! Now actual reason I writing! My prayers are still with friends of this Uvalde, Texas! Something of nineteen students (children) and two teachers killed by a gunman! While I not understand the situation, I do have my prayers for these people! To me, there been too many of (Name Of City) BE STRONG! Okay, so now is Uvalde BE STRONG! Too many school shootings and too many as say (Name Of City) BE STRONG! Please, friends of Uvalde, know this California (Golden State) person has my prayers for all of you in Uvalde, Texas! God bless my friends of this Uvalde, Texas! I hoping will not be anymore of (Name Of City) BE STRONG!

Great organization. Donating here helps the local community, unlike some profit-driven charities.read more

Yes, I recommend this bank if you desire a local bank without conveniences national banks offer. I…read morecouldn't make a deposit via the ATM. The Sun City location made it difficult to open an account. And the Cedar Park location highly questioned my withdrawal. The app wasn't user friendly. And the locations don't have hours conducive to workers with a half-hour commute. New locations are opening but not soon enough for me. All that said, the employees are VERY nice! They are quite professional and were responsive to my needs.

After being with popular/ big named banks I'm really happy to have switched!! They're always so…read morekind and helpful when i come in to deposit checks, it was super fast and easy to set up my account, and we always have conversations when i do come in. They're very honest and trustworthy so i highly recommend them!!!

Kimberley Watson is a rockstar! If you need a loan or anything else bank emulated, I would go to…read moreher! I have been with Southstar since 2017 and never wanna place a home alone with anyone else! Kimberly and Southstar are responsive and helpful.

Kerri at the Leander location handled a lot of complex transactions for me recently. AAA service…read moreand super nice to deal with. Fatima at the Teller counter is always a favorite. So polite always recognizes me. Fast to help. Super respect. Hats off to this local crew!! Bill Chapman

Went in to open an account . The lady took my information and told me to go sit and I would be…read morecalled when a representative was free. After 45 minutes of nothing but a bottle of water, I got up and left. No estimate of how long I would have to wait.. There was no one else waiting but me. I walked out. Horrible customer service and I will not be back.

I have been banking with Chase for over 13 years, so I was very disappointed with the customer…read moreservice I received during a recent phone call. I called to get information about opening an account for my husband and possibly connecting it to my existing account. The representative I spoke with seemed annoyed and bothered by the questions I was asking. I was simply trying to understand our options, but her tone and attitude made me feel as though I was inconveniencing her just by asking for information. The interaction became uncomfortable enough that I decided to end the call. What makes this even more disappointing is that my Chase card was recently compromised. Despite that experience, I was still willing to continue banking with Chase because, in the 13+ years I have been a customer, I really haven't had other major issues. I believe longtime customers and really, any customer should be able to ask questions without being made to feel like a bother. I expected a much higher level of professionalism. I would rather drive a little farther to another Chase location where the employees are patient, courteous, and willing to help.

Terrible experience. Applied for a HELOC and asked what the interest rate was and they said 7%,…read morewhat the amortization schedule was and a delineation of closing costs. Loan Officer gave a total of costs but then the processor said there were zero costs and no one would broach the amortization schedule question. I called the manager and he finally gave me a break down of costs , FINALLY. He said that they just make you pay $14 for every thousand drawn out. I used a loan calculator site and that effectively is 17% interest amortized over 25 yrs ... or 7% interest but 7.5 yr amortization schedule. They are screwy all the way around. If they're screwy for helots , they're probably screwy for ANY loans or savings accounts ..... anything. Steer clear of them. Go ANYWHERE else !

On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA…read moreinsurance, they have denied reimbursement. They have said the facts show I clicked "ALLOW" to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with "their fraud dept representative". They want me to believe someone could have called me from their number but they won't believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money! This bank in which I've been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!