My wife and I got married back in October of 2015. Keep in mind this was the PREVIOUS owner.
The e-mail that we sent to Robin is below. A response from her was never received and nothing was done to rectify the situation.
Hello Robin,
I am sending this e-mail to express my extreme disappointment in how our wedding ceremony was conducted and handled by I Thee Wed Chapel. We were excited to find such a hidden gem, and even more excited when we read the amazing reviews on yelp. After we met you in person and signed the contract, we got an even more overwhelming sense that we were in good hands. During our initial meeting you explained that we could customize our ceremony to fit our personalities, even offering to play a song of our choice while walking down the aisle. This was exciting to us, as we imagined picking the perfect song to fit our relationship and signify our special day. My now husband, Jonathan and I spent much time over the next couple of days figuring out what song would fit best for my walk down the aisle. As the day quickly approached, and we had not yet been contacted by you to go over any of the final details, we decided to give you a call. On October 20th, at 1:16pm, I (Angie) called and spoke to you in regards to the big day. I explained what song we were thinking about, and you offered some great advice to actually stand and face each other to see what timing would be best to start the walk down the aisle and the fade out of the song. I also questioned what would be said during the ceremony and asked if you would be able to provide an overview of such. You explained that you were in the process of moving but that you would be able to provide what was being asked the next afternoon (October 21st) by e-mail. You asked that I send you a text when we figured out what song was to be played and how we preferred it to be played during the ceremony. I anxiously awaited the e-mail that was to be sent and took your advice about the ceremony song. On October 21st at 4:56pm, I sent you a text as instructed. This text message contained the name of the song, and those who the song was sung by. I also had not received the e-mail containing the what was to be said during the ceremony as promised, so I again asked for this in this text message. You did not respond. Thinking that something must have been wrong with my phone, since you did not respond for almost 3 hours, I again sent the same text message at 7:48pm. You responded, but not until the next day at 12:47pm (October 22nd). Your only response was. "sounds good!" You completely ignored my question about the ceremony structure. I responded to this text message at 1:15pm asking again if you had gotten the opportunity to send me a note about what would be said during the ceremony. You again ignored me. I forgot to mention I also sent you an e-mail at 11:59 (October 22nd) also asking for what was promised. You handled this completely unprofessionally, and we never received the information that was requested or promised. On the day of the ceremony (October 23rd), you had not yet found the song we were asked to be played, and not until about 15 minutes before the ceremony did you find it on your iPhone. You called me by another persons name (Melissa?), my mother had to correct you. My now husband and I felt that you seemed irritated at the fact that we were nervous and had trouble figuring out what you meant by pivot at the end of the aisle. The worst thing of all of this was that the song that meant so much to us, and that we had requested to play when I walked down the aisle, skipped an incomprehensible amount of times throughout the walk down the aisle and when we were standing together at the front. I assume this happened because instead of paying to download the song, you chose to try and stream it at the last minute. This was beyond unprofessional and overwhelmingly embarrassing. In addition the aisle was too narrow for both of us to walk together after the ceremony. After introducing us you asked us to walk back in, but gave no direction as to what was supposed to happen after. Oh and I forgot to mention, that the parking, if you can call it that was not as promised, the bride and groom spot was taken by another car, and you explained that you would work to have at least a couple of spaces available for those who were handicapped which you did not. My mother had to walk almost a block to get the ceremony and this is unacceptable. And finally as we were preparing to leave, we had to wait for you to get off the phone to give us our marriage license. It seems we were not given an accurate account of what we could expect. You promised us so many things but failed to deliver. I understand you had personal things going on in your life such as your move, but as this is a business, you must be 100% present and you were not. You never once apologized for the unprofessional manner in which you handled our wedding. read more