I recently visited itea Orlando, located inside Lotte Asian Market in Orlando, and overall, I had a positive experience with their delicious boba drinks. However, I must mention that the customer service left something to be desired.
I have been a frequent customer at itea Orlando and have always enjoyed their drinks. The variety and taste are excellent, which is why I continue to return. However, on my recent visit, I encountered an issue with the cashier that left a negative impression.
The cashier, a short Hispanic girl who took my order, was not friendly at all. When my drinks were ready, I politely asked for a bigger straw as the one provided was smaller and less convenient for me. Instead of accommodating my request with a smile, she made it seem like a big deal and handed me the straw with an angry face. This interaction left me feeling disappointed and disheartened.
Furthermore, when I asked for her name, she suddenly stuttered and claimed she didn't have one. I found this response quite peculiar. After persisting and asking her name in Spanish, she finally told me her name was Griselda. Although I cannot confirm if this is her real name, the exchange felt uncomfortable and unnecessary.
itea Orlando should pay more attention to their customer service. A welcoming and friendly atmosphere can greatly enhance the overall experience. It would be great to see the staff exhibit more warmth and professionalism towards customers, ensuring that every interaction is positive and memorable.
In conclusion, while Itea Orlando offers great boba drinks, there is room for improvement in their customer service. I encourage the management to address these concerns so that every visit can be enjoyable from start to finish. read more