ANSWER TO MISS GEENEE REVIEW! Hi very sorry to hear you're disappointed, but as you might know we are going through a pandemic and unfortunately the decision to and when to reopen isn't ours, as I explained to you in the email I sent prior to canceling your appointment, we are planning to do a soft reopening allowing safety sanitation to all ours clients, as soon as We are allowed to, we also could never refund you, as we never redeemed your voucher or received any payment from you, but we contact Groupon and they let us know that they issued you a refund, also we accept your appointment Because we have hoping to be able to open, what wasn't possible in the 9th as only hair salons and barber shops are back to activity, besides our bread maker, this our passion, and believe if we could be working and doing your lashes right now we wouldn't think one second, keep safe dear and enjoy your vacations read more