I really don't like leaving bad reviews, especially for small businesses but this was a terrible…read moreexperience for me. I initially called (Dec 12) because I could tell there was a leak somewhere (damaged floors) and assumed it was my hot water heater. I just bought this home a few months ago, so still learning its quirks. He was able to come out the following day (thank goodness.) The guy said the element and thermometer were bad but couldn't find a leak. I suggested maybe it was a pipe under the house so he went under to check...and it was. So he fixed that and said he would be back on Monday (this was Saturday) to fix the water heater. He changed the time Monday (Dec 14) twice and then just didn't show. I received a text at 8:26pm saying he would be there the following morning. I acknowledged that was fine at 9:06pm. The next morning I received a text that he didn't see my response so it would be afternoon, by 1pm. I was already off of work for this so I continued to be patient and said that was fine. He came at some point that afternoon, changed the element and thermometer and flushed the heater. I took a shower that evening (Dec 17) and it was hot. The next morning it was cold. I called him Dec 18th at 11am to discuss. He said he would call me back, I waited patiently and received no call back. Friday, I'm working, comes and goes with no call. Google helped me find and hit the reset button which allowed me a hot shower. Saturday (Dec 20) it's cold again. I went to work, and called him AGAIN at 11:28am. He said they'd be there Monday to replace the other element. I informed him that also the valve where it was flushed is now steady leaking. He sent me a text to confim he would be there Monday between 1 and 3 so again, i take off work Dec 22 so i can be home for this. Guess who doesn't show at 3! So I sent THE most polite but firm text I can muster without losing my absolute mind. Response is that someone else was supposed to tell me it wouldn't be Monday. No new time. Just blame shift for MORE bad communication. Tuesday, I take off work again, and get a text at 9:11am "Are you free now." So he comes and goes. The next morning, no fcking hot water AND its still steady leaking so my floor is now fcked in that room too! I sent him a text yesterday, I've had family in the last two days, i told him i realize it's Christmas and it can wait until after. Here I am 10:30am on Dec 26th he has read my text and not responded. I started with a floor that was showing issues, a water heater that worked mostly OK was WAS NOT LEAKING and now have messed up floors in two rooms, no hot water for two weeks and a leaking water heater. The communication is horrible. The knowledge is clearly not there, the ownership of problems caused is lacking. This is really poor business behavior all around and I do not recommend. I paid this guy nearly $1k to mess up my water heater and my floors and then skirt responsility. Merry Christmas.

I googled plumbers in Joplin and saw MVP Plumbing. They had good reviews so we decided to give…read morethem a try. We called and were able to get an appointment. They arrived when they said they would. Levin, was extremely courteous and was so fast repairing the seal on our toilet. He even cleaned up after the install. Call them today for your plumbing needs! MVP Plumbing were very responsive, courteous and a great value.

Update: Very disappointed in the second time we attempted service. The first time we had a quick,…read morefriendly reply with a fast resolution. The second time we needed this company's plumbing services, they all but blew us off for over a week until I finally contacted someone else. Poor communication, I kept inquiring when we could set up an appointment and they would never confirm a time. Very disappointed I waited around for a week and a half before contacting someone else - I wish they would've been honest with a realistic timeframe because we really didn't want to wait that long for a plumber! Original: Super fast service! We moved into our new home and our shower drain was very slow, we had standing water. Pettry Plumbing answered on the first ring, and came out the next day to fix our problem! Other plumbers in the area wouldn't even call me back! The gentleman was nice, friendly, and fixed the problem super fast. I would hire him for future repairs and to service our Heat/Air system in the fu

From the owner: Plumbing, Heating and Air Conditioning, Refrigerationread more

This company was a the best 35 years ago; now total crap…read more Took them a full year to fix a new hvac unit they installed meanwhile I paid enormous electric bills. Now it has taken over two weeks for a "service" ; now it's hat it's having issues looks like I'll wait another two weeks. Who can stay home weeks on end hoping they show up! Pathetic

BEWARE -- I DO NOT RECOMMEND SATTERLEE…read more My experience with Satterlee was extremely disappointing. I hired them to install a simple faucet directly behind my kitchen sink. The actual installation took approximately 30 minutes, and the workmanship was only average at best. Despite this, I was charged for two full hours of labor. What makes this even more frustrating is that additional time was spent making trips to obtain parts that, in my opinion, should have been identified and brought to the job in the first place. I don't believe a customer should have to pay full labor rates for unnecessary trips and poor preparation. Based on my experience, this appears to be a standard practice with Satterlee, and I feel other customers should be aware of it before hiring them. If you're looking for a contractor, I strongly recommend getting a detailed estimate upfront and asking exactly how travel time, parts runs, and minimum labor charges are billed. In my case, a job that took roughly 30 minutes resulted in a charge for two hours. I would not use Satterlee again, and I cannot recommend them to others.

I'm very thankful to Roto Rooter in Joplin, MO for finding my issues, updating me when found and…read morethe all around PROFESSIONALISM!! Lee, the head guy, explained to my sister that they didn't want to put a band-aid on this situation, but wanted to fix her problem for good, which they have done. We respect these folks immensely and would highly recommend them if you're having plumbing issues, septic tanks included. They came out yesterday and job was finished by 12 today, took them under 2 hours. We love you guys!!!

On two occasions, we needed help with our plumbing…read more On the first occasion, we used our home warranty service - who did not finish the job and would not come back to correct their damages. We then called Roto-Rooter, which quickly, thoroughly, and professionally corrected the problem. On the second occasion, we called Roto-Rooter, they responded within one hour and fixed the problem again - quickly, thoroughly, and professionally. We can't say enough about the technicians who worked on our problem. I will never call anyone else for my plumbing needs.

I picked Next Generation GayLen Plumbing purely because I saw the word gay in the name and said,…read more"That's my people." And listen... best decision I've ever made besides coming out and getting a Dyson. The plumber showed up ON TIME (which in gay time is basically early), smelled like cedarwood and confidence, and fixed my sink like he was auditioning for HGTV. He even complimented my houseplants?? Like sir, do you want a tip or a date? The job? Flawless. My pipes haven't been this tight since Beyoncé dropped "Homecoming." Water pressure? Giving power top. Clean-up? He left the place neater than when he came in. I almost cried. So yeah. Call it fate, call it branding genius, but this gay went with GayLen and I will NEVER go back.

Trevor with Gaylen Plumbing came to my mother's house that is for sale. He was very personable and…read moreeager to solve my problem. He ran an auger through the sewer line and bored out some tree roots. The price was amazingly reasonable especially compared to the plumber a potential buyer brought in who said it needed a $10,000 repair. It's always nice to find tradesmen who are honest and reasonably priced.

My old heating unit was old and rusted out and I decided to replace it before I retired. I had…read morethese people come out and install a good brand (Amana) central heating unit because my old one was rusted out. The tech seemed to know what he was doing. Little did I know about a month or two later the motor quit. I called and he came out pretty quickly and found the problem, got a motor and changed it and it was under warranty. This winter my blower stopped working again so no heat. I had to call someone else because Accurate heating would not answer their phone. This other company came out and replaced the board, which was under warranty, but I had to pay almost $200 for labor. About a week or so ago, the blower quit again and my evaporator froze solid. I opened it up and no lights on the board. I called Accurate Heating again. I got no answer. I called and it appears they have some way to block my number because I called them from another number and I left a message threatening them with the BBB. An hour or so later, the tech called and was pretty rude on the phone with me and told me he was over a week out. I called someone else because it was 99 in the house and my wife is disabled. Their tech came out and said he couldn't replace the board because they installed a downflow furnace and left the A coil on the top and no matter what they did, it would leak on the board and also the motor and they would go out again and my heat exchanger would be lucky to last 5 years. I now have to either buy a new system (this one cost me around 2500) or get someone to move my A coil and my heater. I would not recommend these folks to anyone, not because a mistake was made but because they will not back up their work. I guess it's time for small claims court. I don't know what else to do. I gave them a 1 because I could not give them none.

From the owner: Accurate Heating and Air Conditioning,Joplin MO,HVAC,Installation,Heating Repair,Air Conditioning…read moreRepair,and Service of all HVAC Equipment in the Joplin MO area.

Reasonably priced, kind and professional. They cleared very large clog out of our plumbing. Highly…read morerecommend.

From the owner: C&C Plumbing and Drain Service LLC specializes in customer satisfaction. We go over and beyond to…read moremake sure our customers fully understand the problem, then we break down why we had to take the steps we took to get the problem resolved. Making sure our customers are satisfied means a lot to us, We strongly believe word of mouth is the best advertisement.

Great technicians, excellent and fast demo and installation of new system. Worked from 10 am to…read moreabout 8 pm and were really great about the clean up. Would recommend to anyone looking for a new heat pump,

Again here we are with the work that they did on our bathroom tub and faucet. It has started to…read moreleak, just when we had just gotten over with being exhausted with paschals first round of incompetenc, here we go again. Service person who came out this time wouldn't cap the leak that he admitted was caused the first time because he couldn't get in touch with his supervisor or apparently anyone else's supervisor. At least he tried per usual, paschals management is mia. Now we wait until they give us a call or it's time for our consultation with an attorney. horrid company. I will say the receptionist was pleasant and dealt with my frustration like a champ. She was the only one in the Springfield office willing to do her job today.