Review for Isabel - European Wax Center, Hillside, IL…read more I have written many reviews before, but none as important or personal as this one. On Tuesday, September 30, 2025, I came in to see Isabel at the Hillside European Wax Center. She had no idea at first what I was going through -- I had just experienced the unimaginable loss of my mommy, sister, and brother-in-law in a tragic murder-suicide that happened right in the community where she lives. During my appointment, I received a chin wax, eyebrow wax, and tint in preparation for the funeral for my mother and sister on October 4, 2025. I broke down crying as I shared what had happened, and in that moment, Isabel showed me a level of kindness and compassion that went far beyond anything expected in her profession. At the end of my visit, Isabel gave me what I believe was the amount she had earned in tips that day to help me in any way she could. It was an act of pure selflessness -- something I will never forget. In a world where genuine compassion can be hard to find, Isabel's actions reminded me that there are still truly good-hearted people out there. What she did went far beyond business -- it was deeply personal, and it touched my heart in a way words can barely express. Thank you, Isabel, for your kindness, empathy, and generosity. You didn't just provide a service that day -- you gave comfort to someone who desperately needed it. That visit will stay with me forever.

I've been to the Hillside location a few times. I've been fortunate to catch them during training…read morefor complimentary services. My trainee was Gabby/Gabriela. She was great! She was quick and precise, also, very personable throughout the waxing. She will do great; I believe she will be at the La Grange location.

Judy is amazing! She is very professional and knowledgeable…read more I have been going to her for years, even before she opened in Westchester. She is gentle and slight of hand, which is a must for me. Her facials are the best. Her office is aesthetically pleasing, with lots of sunlight and soft zen-like music. Judy's passion and interest in helping her clients acheive their skin care goals is second to none.

My sister recommended I come to Skincare + Lash and I have been a client since 2020! She is so…read moreclose to home and I never would have guessed the building I drove by daily had a salon suites in them. Judith is very welcoming, and does amazing work on my lashes. Her facials are also incredibly relaxing. I love her honesty when it comes to the new growth of my natural lashes. She is not one to over do the extensions if she notices new growth and doesn't want to weight it down. My skin glows after every facial and it's noticeable clearer after extractions and a microdermabrasion. Her studio is exceptionally clean and inviting. Other services she offers is waxing, microdermabrasion, dermaplane, microblading, microneedling, chemical peels, and lash tint & lifts.

My husband got me a giftcard for Spavia for Mother's Day and I used it on a 60 minute sports…read moremassage. I was blown away by my experience at Spavia. Booking was easy (I did it online), and you feel pampered every step of the way. After you're checked in you're walked into a locker room where you can change into a bath robe and slippers. From there you can sit in a lounge with a heated neck pillow while you await your massage therapist. My massage therapist was Gogo. She did a wonderful job and accommodated all of my requests. She even gave me suggestions on how to stretch for the troubles I was having. After you're done, you have access to showers to get cleaned up and continue relaxing. They also offer memberships for monthly massages which I think I"m going to get soon! I'll definitely be back.

I chose Spavia Elmhurst after doing a lot of research and being willing to spend extra for what I…read moreexpected would be a high-quality, relaxing massage. Unfortunately, it ended up being one of the most disappointing spa experiences I've had. I booked a 60-minute deep tissue massage with the scalp oil and Hypervolt add-ons. Neither add-on was performed... my scalp was never touched and no massage gun was used though I was initially charged for both (they were only refunded after I reached out). The massage itself felt rushed and incomplete. Most areas of my body were barely worked on, and I left still in pain. When I got up, I noticed the digital wall clock in the room had been partially covered with a towel.. specifically, only the minutes portion was covered. I later realized the session had ended about 5-10 minutes early. Management later claimed that covering the clock is standard practice for guest comfort, but that explanation does not make sense. The clock was not bright at all, and there was a much brighter light left on in the corner of the room the entire time. If a digital clock is supposedly too bright and distracting, then it would make more sense to use a standard wall clock or not have a visible clock at all. Partially covering only the minutes, the part that tells you exactly how much time is left... felt like a very shady business practice rather than a comfort measure. I was also told afterward that my massage was shortened because I arrived late. However, when I checked in, the front desk assured me they were able to push my appointment back and accommodate me so that I would still receive my full 60 minutes. At no point before or during the massage was I informed that my session would be cut short. Letting a guest believe they are getting their full service and then ending early without any communication feels unprofessional. When I contacted them about all of this, the only thing offered was a complimentary add-on for a future visit. but only if I book and pay for another full-price massage. After already spending over $220 and being this unhappy, I don't find it reasonable to be asked to come back and spend another $200 just to receive a small add-on for free. A partial or full refund for the actual massage would have been far more appropriate. I have since been ignored. Overall, this experience did not match the premium price at all. I left sore, stressed, and disappointed. I would not recommend Spavia Elmhurst based on this visit.

Danielle and Fabulous Skin is just that "Fabulous!" I've…read morebeen an intermittent client for several years, and I even took my teenage son to Danielle for a troublesome deep blackhead extraction a while back. She made him feel comfortable and took care of the issue. As for me she's dyed my lashes and given me facials. Today I went for a facial particularly focused on some inset calcified blocked pores, and I asked for some suggestions on finally taking care of my neglected 50+ year old skin! The time with Danielle was very productive. She managed to get the white lumps extracted and my skin on my face and neck was treated like royalty! The studio is welcoming and quiet, and while there was a little bit of pain during the extraction, it was a wonderful experience. I leave confident and refreshed and more knowledgeable! My next appointment is in two weeks for an eyelash and eyebrow tint in preparation for my vacation. I know the color will be natural looking and give me the lift I need. Very reasonable and fair pricing, with individual attention. A value for sure. Simply "Fabulous!"

DANIELLE IS THE ABSOLUTE BEST!…read more seriously though... I am usually super particular about my eyebrows ( who isn't) and every time I go see Danielle she does a wonderful job. If you haven't gotten a wax or facial from her... you're seriously missing out! Super accommodating, friendly, informative, and fun! Can't beat it! Looking forward to my next appointment!!! This lady rocks!

We had a very luxurious experience redeeming our couples massage in Le Meridian's spa suite. Kathy…read moreand Mesha were wonderful and professional. They were able to accommodate our needs and concerns during our session. Our room was very clean and included a 45-minute post-massage relax time. We were able to use the steam shower, bathtub and had access to bottled water, tea, and grooming items. Arrival: I'd recommend arriving 10-15mins prior to your massage to give yourself time to park, check-in, fill out form/waiver, and have your sit down introduction with therapists. Parking: Convenient and free reserved hotel parking close to the entrance. Scheduling: The couples massage/spa suite experience books up quick so I'd recommend scheduling 2-3 weeks in advance. I personally think a brief introduction to the functions of the suite's amenities would be very helpful to the guests. Overall it was a great experience.

I bought a Groupon facial, the price was fantastic…read more They meet you in the hotel lobby if you aren't a hotel guest. My aesthetician was on time with getting me from the lobby. The spa suites are located on the eighth floor. The facial was pretty standard, slightly mediocre. There were awkward technical issues with the steamer, which took her about five minutes to fix. She did apologize for the issues and ended up getting it working. At the end she had to collect her belongings which is also a little awkward. It would've been great if she could've got the bath started so I didn't have to wait 15 minutes for it to fill up. You have 25 minutes to relax in the room and take a bath or a shower or use the sauna. This would be an excellent experience or well worth it if they allowed more time. The bath took 10 minutes to fill up/figure out and I only had 15 minutes left. 15 minutes is not enough for a bath and to get ready. I would've really enjoyed the amenities if I was allowed more time. I would say 45 minutes would be ideal. I think they should price higher if needed and give people this time. Without time to enjoy the amenities the spa is really just average. I like the brand of soap that they had available and that it is in a private room. Overall, everything just felt very rushed and not relaxing like a spa should be.

Deserves no stars. My story is simple. I was recommended by a friend and booked my appt though…read morestyle seat. I accidentally booked for the fifth and not the fifteenth, however I noticed that she had slots open for that whole day and well into the evening. I immediately called to switch the day and was told that she was keeping my ENTIRE $30 and if I moved my date I would need to pay ANOTHER $30! No services rendered, to a first time customer! She stated that I'd taken up a time slot, however she was completely free for the rest of the afternoon! Of course she immediately lost me as a customer. She was so absolutely nasty and rude I couldn't imagine letting that type of negativity TOUCH my eyebrows! You do not run a successful business by scamming people, no matter how talented you may be. And please remove the awful pics showing the genitals of clients! It's disgusting!

I came from the East side of Chicago to have my lashes and eyebrows done and I must say JuJu did a…read morephenomenal job! I am feeling myself to the tenth power and the atmosphere is so calming and relaxing... I HIGHLY RECOMMEND Beyoutiful Kisses Studio and will be back soon

TL;DR: Sandra, owner of Skincare Company Spa & Hair Salon, is super knowledgeable about skin, skin…read moregenetics, and how to address/mediate skin issues! I've had facial redness for years now, and my dermatologist confirmed that it was sun damage. I didn't think there was anything that could be done about it, since the dermo kind of shrugged it (and my other concern of a raised bump on my nose) off. Fast forward a few months: a coworker had said something about a treatment that she had done to combat sun damage. My ears perked up and I asked her for more information. Long story short, she referred me to Sandra at Skincare Company Spa. I had my third IPL about 4 weeks ago, and I'm seeing legitimate improvements in my skin: so much cheek redness has already gone away. I never thought this was possible! I'm hoping that a fourth treatment can make a bigger dent in the cheek redness that I have. Some brown spots (that I thought were freckles!) lifted and my skin is smoother than it's ever been. Years of pox marks and cystic acne scars have also lessened. Sandra also targeted some keratosis the last time - AKA that strange bump on my nose that my dermatologist shrugged off as not being important enough to address. Sandra absolutely knows skin! She is thorough and knowledgeable about cultural/geographic implications of skin. On my 1st visit, I shared what I knew (that I was primarily Irish), but by the last/3rd visit, after I'd had two prior treatments, we discussed the specifics of my skin and how the characteristics of my skin indicated that there's more to it than just Irish. I pulled up my (updated) Ancestry, which I hadn't looked at in years, and my results aligned with what Sandra was saying. I learned so much from Sandra, which I love. I'm looking forward to my 4th IPL treatment in a few weeks! Thanks for everything, Sandra.

Just had a Skin Care Company Signature Facial with Brittney and loved it! I got a lot more than…read morejust a facial-- my shoulders, arms, hands and feet all get special attention while the skincare serums etc were working on my face. I have been going to the Skin Care Company for over 15 years and always feel better when I leave!

I can't say enough good things about Allure! I've had three tattoo removal treatments (from a…read moreGroupon) so far and these nice ladies treat you the same whether you have a Groupon or you pay with cash. The office is very modern, pretty, and zen. Ahhh... It's quiet and peaceful with warm soft colors. Everything is clean and the lady that lasers me is SO nice because I'm a huge chicken every time I go in there. She sent me home with numbing cream to apply before my next appointment. (Yay!) I mixed up my 2nd appointment time and arrived an hour late but they were able to accommodate me anyway. I know it was my fault and I offered to reschedule, but she had an hour before her next appointment and took me anyway. I will continue with treatment here, their customer service has made me a huge fan. I love everything about this place.

They don't give refunds. Impossible to get a live person on…read morethe phone no one ever answers during business hours. Takes a few messages left before you will get a return call. No website, social media outdated by a year.

I have been a customer at Brennan Spa for more years than I can even remember. Denise is amazing…read morefor facials and eyebrow waxing. I have absolutely loved going to Amy for massages; she is leaving (career change) so I'm going to have to find a new masseuse at the spa. The scalp massage is excellent. They have a good discount on facial club (prepay 4 or 8 facials) and offer a 20% discount on gift certificates around Black Friday. This is the only spa I go to so I highly recommend.

Amazing service! We got the back attack and added a head massage. This was one of my favorite…read moremassages of all times, namely because of all the added little details! The beds are warmed! They put warmers on your neck and your head. The scalp oil smells absolutely incredible! And the massage was great! I was perfectly ready for a nap afterwards. Thank you for the relaxing experience!

Um, ok, why haven't I reviewed this place? I first came to Waxing the City when Yelp had an event…read morethere. Then I started getting my eyebrows waxed here a few years ago and I never looked back. Long gone are the days of getting my eyebrows threaded and basically leaving crying, or hard wax ripping my skin off every time. These ladies take their time and know what they are doing. I like going to Gabi, Justina or Cori, I've never had a bad experience with either of them. I've recommended this place to a few of my friends and none have complained.

I have been going to the Oak Brook Terrace Waxing the City location since it opened. Over the past…read moreyear or so, I've noticed a general decline in the overall experience, but I continued going because the location is convenient when I'm already in the area running errands. After what happened today, however, I will not be returning. I came in today, September 30, around 10:20 a.m. in the pouring rain for a simple lip wax. I apologized for being 7 minutes late. The front desk employee immediately told me, "I'll take you this time, but next time I won't." I said I understood, but mentioned that I thought there was a 10-minute grace period. She corrected me and said it was actually 7 minutes. I pointed out that I was, apparently, still within that window. Her response was visibly irritated. Then she asked me to complete a customer profile form. I explained that I had been there within the past few months and asked whether I really needed to complete the entire form again. Her response was essentially, yes, this is what you have to do, which I found odd, but I started filling it out. I then said I needed to use the restroom quickly and would finish the form when I came back. This is where the interaction became completely bizarre. She told me, "We don't need to wax you today." I honestly didn't understand what she meant and asked her to clarify. She then indicated that I didn't need to fill out the form and didn't need to get waxed there today, in a tone that felt like she was refusing to provide the service. She also mumbled something under her breath that I found derogatory. At that point, I said, "What is your problem?" I explained that I had a pedicure appointment immediately afterward anyway and would simply have the service done elsewhere. I then asked for her name because I intended to contact corporate about the interaction. Instead of simply giving me her name or allowing me to leave, she told me I needed to leave and picked up the phone and said "I'm just going to call the police." Yes -- over a customer asking for the employee's name after an uncomfortable interaction about a lip wax. I remained at the front desk and told her that I thought the response was completely extreme and that I would be contacting corporate from my car. I left, contacted corporate, and also contacted the local non-emergency police line to document what had happened. I was told they would conduct a wellness check at the business. I am still genuinely confused about how a routine waxing appointment escalated into this. I have been a customer of this location for years, and I have watched the experience decline, but today's interaction was on an entirely different level. There was no reason for the interaction to become hostile, and certainly no reason for a routine customer-service issue to escalate to the point of possible police involvement. I would strongly recommend going to the Elmhurst Waxing the City location instead. At this point, the convenience of Oak Brook Terrace is not worth the headache. Management/corporate: I sincerely hope this interaction is reviewed, including what happened at the front desk and why a customer who was simply trying to clarify the situation was treated this way. What should have been a five-minute lip wax turned into me leaving in the rain, without the service, after having to make two separate calls to report what happened. Absolutely bizarre.