This was possibly the best hotel I've ever experienced. The service was fantastic. They couldn't have been nicer or more helpful. The location was perfect. The quality of bedding, bathroom, the room was excellent. It is one block from the old town square. Plenty of great dining nearby. I HIGHLY recommend staying here. The only negative is the road in front of the hotel is completely torn up. Of course that will be temporary, and not a reflection of the hotel, but it was a little inconvenient at the time. read more

Hôtel William Gray - Hotels Near Me - Montreal, Quebec

This is easily one of the best hotels that I have ever stayed in. It's pretty much everything you could ever want out of a boutique hotel. I also want all of the hotel fixtures in my apartment. Everything is so beautiful. Let's break this down: ROOMS: The rooms are new but on the smaller side. If you have a normal queen/king-sized room, the closet is placed at an awkward position at the door that really limits movement. Otherwise, everything is beautifully decorated and in the main part of the room, you have a fair amount of space. The bathroom is also on the smaller side... but that incredible shower makes up for it. SERVICE: The service is really what sets William Gray apart (and basically confirms that staying at large chains is completely overpriced and overrated). Everything about this hotel is equivalent to top notch service. Jade is an incredible concierge that made sure my friend and I had the best time. She came through for us with everything - restaurants, spa recommendations, and things to do. I highly recommend you speak with her. I have to give a shout-out to turn-down service. A Lindt chocolate and water bottle on my bed? Yes. I love it. LOCATION: Located right in Vieux Montreal, HWG is at an ideal location (more so for the summer than winter). There are things to do as you walk up and down the water and plenty of solid restaurants. It is slightly frustrating to Uber/cab everywhere you go in the city, but for Montreal, HWG really is in one of the prime locations. If you're looking for a place to stay in Montreal, look no further than HWG. It's worth every penny and more. read more

Hôtel William Gray - All of the lights - Hotels Near Me - Montreal, Quebec

Our stay was wonderful. Staff could not be nicer. Great amenities, perfect location. Will definitely stay here next time

We really enjoyed our stay here -- it had an upscale feel and, in our case, we managed to get it for a reasonable price (not "cheap", but one of the best rates in Old Montreal) Room amenities were luxurious -- upscale toiletries, Nespresso coffee, and a shower with like 9 shower heads (I might be exaggerating... I might not. It honestly shot water in any possible configuration you would want.) The location is fantastic, right on the edge of Old Montreal near the Vieux-Port (unfortunately the streets outside are under construction, but that has nothing to do with the hotel, and wasn't really a problem -- just unattractive to walk around), and service here was fantastic (I felt bad we had no cash to tip them with, because the valet, doorman, cleaning staff, everybody did an excellent job.) The rooftop bar seems extremely popular (so we didn't use it -- always just a little too much of a crowd.) read more

Hôtel William Gray - Lounge area with billiards table, fire pits outside - Hotels Near Me - Montreal, Quebec

We came to the William Gray for New Years Eve 2022 with plans to watch the fireworks. When we arrived they told us the fireworks were cancelled (it would have been nice to be told in advance). We drove up from Maine, and we had studded snow tires on our car. It's the winter in New England and Canada, so studded snow tires make sense. The Valet told us he could not park our car in the hotel lot because of the studs, and we would need to park five blocks away and walk back and forth to the hotel in the rain. I brought work on our trip, as I usually do, but the hotel wifi was so poor the internet connection was virtually worthless. A faster connection was offered on set up for $10 a day, but failed to work when I clicked on the option. The room was okay, but modest for the price with a disappointing view of the building next door. The bathroom had no vent fan. There was no "do not disturb" sign on the door and no notice as to when the room might be cleaned. There was no ice bucket in the room, nor any indication where ice might be found. The room service menu was short and offered very limited options. The staff were generally courteous, but that was the only saving grace. We expected quality based on previous reviews and the price we paid. Instead we were seriously disappointed. read more

Hôtel William Gray - View from the 5th floor lobby of the William Gray - Hotels Near Me - Montreal, Quebec

BEWARE!! I recently had the opportunity to stay at this beautiful hotel for a wedding that took place in mid/late July. I had three rooms (5 nights each) that were booked for my immediate family that had been reserved in advance by my father in law. Because of my travel plans, I had called and asked the hotel if I could ship my tuxedo along with my son's tuxedo in advance of my arrival, which I did by shipping in a box. I was put in touch with the concierge, Sabina, and she assured me that my shipment from the US would be handled with care. Upon arrival and checking in, I was given my box with no conflict or discussion about any charge. Two days after checking in, I was called down to the front desk and informed that the postal service charged the hotel $600 Canadian dollars for the shipment? I explained to Sabina that there would be no way that I would authorize this expense and told her she should have rejected the shipment. At that point she confirmed with me that I would not be charged. Long story short, the hotel has charged me anyway. Clearly there was an error of some kind with Customs/Shipment, and the easy solution for the hotel would have been to reject the package. The same situation happened to my daughter, the hotel rejected her's, and her box went to the postal center right down the street. We were given direction from the hotel on where her box went, went to the postal center, and paid a nominal fee ($40) for her dresses. I am beyond appalled that such a "high class" 4 Star hotel in downtown Montreal would "hang" that unauthorized expense upon me, especially because this is something I would never pay for or accept. I am in the process of disputing this unauthorized expense with my credit card company. I would advise all that plan on staying at this hotel to beware of your charges from this hotel! read more

I can only comment on the rooftop bar as I have yet to stay here (but I am bookmarking it as places I need to visit). Anyway, I absolutely loved the rooftop here. We came here to have a cocktail before dinner and were memorized at how beautiful the views on the roof were. The bartender was very friendly, and the drinks were excellent. I love how they have heat lamps right above you at the bar, keeps you nice and toasty. The bar wasn't super packed on a Friday evening, but had just enough people to make me happy. I loved the crowd too, everyone was dressed really nicely, and seemed to be having a good time. The bartender was easily one of the nicest and most gorgeous bartenders I have ever seen, we all ordered drinks that weren't on the menu, and she was more than happy to accommodate our requests. We were all quite pleased with this place (and pleasing 3 women isn't always easy!) read more

Loved this hotel and service was impeccable- rooms are small, but very nice! Centralized and great places are within walking distance. The bar was understaffed, but maybe this was due to the NYE holiday.... read more

See all

Modern renovated hotel. Awesome amenities. But our rooms air conditioning really sucked. As soon as we checked in the room, 3rd floor it was hot 82°F, and throughout the afternoon we kept the shades closed and air-conditioning on and the room was still 80° at midnight. Complained to front desk twice and someone was sent to room and told us the units are too small for the rooms. I could seriously blow harder than the air coming out of the vent. I think the unit was broken. Will see if they can resolve the problem in the morning. read more

Hôtel William Gray - Bad air conditioning room 304 - Hotels Near Me - Montreal, Quebec

Our stay at William Gray has been lovely. Front Desk was alway personable and accommodating Bell staff same. They do have a full time concierge. We did not use their services, but i always saw people at their desk. The rooms were clean and comfortable. I had purchased a room with a view. I have to say our view was not all that great. We had a view of the ugly roof top of the building next door. Not worth the trouble of complaining or moving. A window in the room open a smidgin' which i always love. I need the fresh air. The toiletries in the room are MY FAVORITE. SANTAL33 LeLebo. Smells so clean and fresh. Towels and robes were nice. Shower was powerful and water was HOT. Nespresso coffee maker in the room made life so much nicer (see I told you I liked my coffee). You can have a cup or 2 before you head out into town. CAFE: eh. I found the coffee super bitter. Did not go back Restaurant: Maggie Oakes. We had a couple of breakfasts there. Very nice. Slow service one morning, but nothing to gripe about. We had dinner one night and it was VERY good and had excellent service. Cutting through the restaurant and entering the square I HIGHLY recommend the ice cream (and gift shop) Mlle Catherine. The dark chocolate hard scoop and soft serve were very good. We went a couple of times (many different sizes of cones-I personally love the mini. It was perfect). You are surrounded my DQ (YUK) and Ben and jerry's. But why have that when you can support the local vendor. Here are my CONS. We were able to relax and people watch in the Living Room. My only gripe and eventually complained was the music. It was SO loud and not relaxing at all. I actually found this to be true about all of Montreal. Their taste and decibel of music throughout Montreal was very annoying to me. But going back to the LR, when I did complain to the front desk they were very accommodating and realized that the music from the shop was pouring over into the LR. We also sat out on the terrace on the 2nd floor. It is very nice. Did not make it up to the roof top. When the weather was accommodating there was a wedding. A couple of things that bugged me was cleanliness of the public areas could have been a bit better (elevators, public bathrooms). I was a little surprised that this was not kept up a bit better. I do recommend The William Gray. Location is very nice. A little bit off the path which is what makes it quiet. It's a busy hotel and that is a good thing! read more

Hôtel William Gray - Hotels Near Me - Montreal, Quebec

I booked a room for two nights. However, when I checked into the hotel, the staff was not friendly. I was told that my room was not ready. They asked me to wait for 20 minutes and promised to call me when it was ready. However, when I came back after an hour and spoke to the concierge, who was a black lady, she told me she was busy. And she kept being very aggressive. Instead of an apology, I told her that I deserved better treatment, but she made me feel like I was inconveniencing her by talking back. I told her that if I were a white man, I would not only have been accommodated promptly, but I would have also been treated with respect. As a black male, she had no idea what I do for a living and felt like she could talk to me in such an unacceptable manner. I will never stay at this hotel again. At some point, I even felt like they were making fun of me. If it were possible to rate below one star, I would have given it to them. read more

We stayed on the third floor in one of the ateliers with the gable windows and sloped ceilings overlooking the street. It was very charming and felt like a Relais Chateaux property, while the hotel overall is very modern. The bathroom has Le Labo Santal 33 toiletries. The roof has a spectacular view, and the bartender was awesome. He had long death metal rocker hair and eyeliner but was a sweetheart and made me off menu Hendricks Caesars. The restaurant is like a brasserie overlooking the flea market scene of Place Jacques Cartier. I had an excellent 8 oz. grass fed skirt steak with chimichurri and two eggs over easy with sautéed vegetables and salad. Great beer selection, too. Lady Gaga was staying in the hotel while we were there, and she ordered pizza for her diehard "monsters" and serenaded them from her balcony. I'm glad no one pushed her off like in Paparazzi haha! You just can't get much cooler than this hotel. We loved it! read more

Great hotel in a fantastic location. You don't need a car here, everything is walkable. The linens were great, the shower was amazing (I'm trying to buy one now but it appears to be a local supplier that isn't interested in selling internationally), and the service was great. There's a bar on the top floor which is a great place to have a drink or a bite to eat. Street construction out front is ugly and awful but not the hotel's fault and should be over soon. Would repeat in an instant. read more

The concierge Sabina was the best we've ever encountered. The front desk staff were wonderful. Loved the stay.

Good location but not so impressive. No turn down service, crap left in the hall... Not like any 5 star hotel I have ever stayed at! read more

Hôtel William Gray - A five star hotel leaves dirty linen, a vacuum and an ironing board in a guest hallway? #williamgray #not5stars #youcandobetter - Hotels Near Me - Montreal, Quebec

This was by far the BEST experience I have ever had a hotel in Canada. The property is amazing, the rooms are very cool and well laid out. We were upgraded to a deluxe room - lots of space, amazing bathroom, comfy bed and HD channels on the HD TV. So aces on the room. The staff at the hotel are amazing as well. Everyone we interacted with was polite, accommodating and took an interest in our stay and experience. From the first young man who took my car every interaction was great. The bar up stairs is really cool. Great cocktails and again, the staff and servers are incredibly nice and take great care of you. I would not hesitate for one second to book again the next time I go to Montreal for business or fun. read more

Easily the best hotel I have ever stayed in. The room was gorgeous and so well appointed. The bed was comfy, the decor was something out of a magazine, and the bathroom was incredible. The shower was awesome with multiple water features and the toiletries provided were wonderful. They brought water and chocolate each night and truly made our stay so special. The room has all the amenities you could want, including a complimentary Nespresso machine with various drink options. The hotel was clean and well equipped. It was modern and decorated so nicely. We walked around and wished that the rooftop area was open as the views seemed incredible. The lounge area was nice and we really enjoyed the adjoined coffee shop, Cafe Olimpico. The staff was beyond nice and courteous. We were greeted by everyone and each interaction was above and beyond. The concierge, Jade, upon check in heard why we were visiting and came up with a complimentary bottle of prosecco and a handwritten note. We were shocked by the thoughtfulness and kindness. Highly recommend staying here as it is a cute and quiet part of the city and has plenty of eating and shopping nearby. read more

I was so looking forward to my stay at the William gray hotel. I tried desperately to get a room during a busy weekend - and was thrilled to get one. I regret that I did. We came into complete madness - and no room until 6:30pm. The entire process and hotel has been a debacle. Just so disappointed. Go to one of the terraces (but don't get the beet dip or the mojito - both super bland). And if u r American - watch out for getting Covid tests - the hotel "works" with someone who charges $150 CA per test. And pharmacies r closed on weekends. read more

Likes - location. Shower. Nice bar on the roof. Nice people. Dislikes - small bathroom. No tub. Failed to clean room one day (I think that is unforgivable). The only thing they did to make it right was to bring us some sweets. But imagine being out walking all day and wanting to come back to your room and relax and no one has made it up. Heck for over C$500 a night, you'd expect better. read more

I already missed this hotel~ Location is wonderful, just at the center of old Montreal. And what made me love this hotel are those details: the adjoining coffee shop "Cafe olimpico" is my favorite coffee shop in Montreal after almost checked out all those famous coffee shops (Pikolo, Humble lion, Myriade,Melbourne...). The lobby library is charming and has good selection of books and magazines. The shower head is amazingly comfortable. The room's decoration and furniture are modern and well thought. Everything just fantastic! read more

Went to this place for dinner. My server, "Tony," insinuated that I kill turtles because I asked for a straw.

BEWARE OF HIDDEN FEES! Horrible service on behalf of the manager, Audrey. I booked two massages in the morning for later in the afternoon(for our anniversary). Unfortunately, something happened out of our control and we needed to change the time of massages. so I called and was told that in order to accept us, I would have to get a massage 1 hour before my partner... I asked if we could change the day to another day and she told me that her masseuses were on their way and that I would have to pay for a cancellation fee of 100% of treatment. Even though, I didn't call to cancel but to change time and/or day... I told her I would've never booked if I would've known that and she said the email sent stated that. (meaning I would've known of their cancellation fee only after booking!) But in fact, the email states: if there is a no show or cancellation then a fee will be billed for the total amount. I was neither a "no show" nor a "cancellation" as I wanted to get the services done...needless to say, they are just out for a quick buck. Super sad since I was really looking forward to getting numerous treatments there... read more

Hôtel William Gray - Hotels Near Me - Montreal, Quebec

Hotel William Gray is totally not worth the cost. I booked 2 nights for the Victoria Day weekend. My room on the 3rd floor was fine, however it was right over the garbage pick up lane. I was awoken at 7a.m. on Sat. morning by the loud sound of garbage bins banging. This went on for 40min. When I complained, the manager of the hotel claimed that they had no knowledge of the garbage pick up schedule and couldn't confirm that it wouldn't happen again on Sun morning. This is unacceptable for a supposedly luxury hotel. Management should know about issues that might disturb their guests' stay. Also I booked a spa treatment specifically so I could use the outdoor heated pool. Apparently I was the first guest of the season to use the pool. It took 10min for the hotel staff to figure out the right key to access the pool AND it was freezing. I told the spa staff it was cold and they blamed it on the weather. They did not offer to turn up the temperature and allow me to try it again later after I spend $220 at the spa on a lame facial. If you want to stay in Old Montreal, try the St. Sulpice instead...anything but William Gray. read more

This is such a lovely hotel. The design details are top notch, the rooms are a good size and the staff is very friendly. This is a hotel in old Montreal that takes you away from the tourist noise surrounding it. A coffee shop connected to it is a local gem. We had bikes that we had brought on the back of our car and the hotel kept them stored and it was easy to get them whenever we wanted to tour the city. The only negative was that our room was under the rooftop bar's bathroom. We could here flushing every night!! Not very romantic for a high-end river view room, but it wasn't TOO loud and the rest of the experience was worth the 5 stars. Plus, had we requested a different room, we likely would be have been accommodated - the staff was amazing. read more

Recently I had the pleasure of staying at this Montreal establishment on a weekend vacation (3 nights and 4 days) with two other members of my family. I had wanted to stay there the previous year after seeing how modern and sleek the design was from the exterior while walking past. We decided to book it this year and take a chance. The hotel was not overly expensive, costing roughly $380 per night per room. Upon entering it was evident that the lobby and lounge area were designed to create a modern and sophisticated atmosphere.They were able to create a space where younger relaxed professionals could come and enjoy a quaint space in the old city of Montreal. The store located next to the lounge, curated a highly tasteful collection of streetwear and jewelry appealing to a range of ages and tastes. The hotel rooms boasted a highly modern and minimalist design, yet were able to provide the classic service and comfort that one looks for at an established hotel. The cleaners came multiple times per day, allowing me to take a nap and come back from dinner to see a freshly made bed (because everyone hates getting into an unmade bed). The hotel was extremely accommodating, looking after whatever was asked of them. The only complaint I had was with the restaurant connected to the hotel. I wanted to have a drink before dinner so proceeded to venture to the bar and order a negroni which they said they would bring to me. After 15 minutes I decided to go check on it and it was completely forgotten about. The staff did not apologize and then proceeded to charge me $40 for 2 of them. I never mind paying that much if the drink is made well, but the drink was awful, made with LEMON when it should have been ORANGE. We did not drink them because they were so poorly made. However it must be noted that, this was my biggest problem of the weekend, which is indicative of how wonderful the rest of my experience was. I would suggest this hotel to anyone coming to Montreal and I will be returning next year to have the same experience....this time just please use an orange ;) read more

Beautiful property! Staff is very accommodating. Only encountered one rude employee the entire time we were there (a front desk clerk who was snippy about giving my friend and I directions to Perche... one of their bars). Our room was impeccably clean every day! We had one issue with some noise early one morning (someone dumping glass bottles into bins for at least an hour at 6am), but staff was eager to apologize. Terrace bar had incredible views. read more

Terrible customer service! I visit Montreal and Ottawa often for work and usually stay at Hilton or Marriott but decided to try something new this time. My traveling routine is usually the same, I travel with my toiletry bag which has everything I need to stay for a night and also my Philips Sonicare Ultrasonic toothbrush as well as my suite and laptop bag, nothing more. After checking out and being in a hurry to make it for my meeting, I forgot to put my $270 ultrasonic toothbrush back in its case and in my toiletry bag. Once I arrived at the office and after having breakfast, I noticed that I had left my ultrasonic at my room so I called the hotel immediately. Speaking with front desk, I was told that they are going to check with housekeeping and lost and found and call me back right away. Between that day and the next, I called 4 times and spoke to 4 different people with each one promising to call me back which they never did. I am finding it difficult to believe that my $270 ultrasonic grew feet and walked out of the room but I am very disturbed to see that not a single person whom I spoke to including one of the managers, has not bothered to call me back or follow up. I wont be staying here again and encourage everyone else to take a minute and think about the type of business you are supporting before you book a room here. This place has no regards for the customers personal belongings or their satisfaction and that is very unfortunate! read more

Loved loved our stay here! Would highly recommend-beautifully done, exceptionally quiet room and amazing bed-and a wonderful shower with real water pressure! But what sets this place apart is the staff! From Jonathan on the door to the front desk group and the very helpful concierge-we will be back! Oh and the rooftop bar has to be on any Montreal must do list! read more

Charming new hotel located right in the middle of old Montreal. Wonderful and friendly staff who was able to accommodate an earlier check in time! Room was clean and comfortable. Bed was super comfy and the robe was very soft!! Would love to stay here again the next time I visit! read more

Just stayed at Hotel William Gray for the second time, and it's fab. The design of the hotel is very striking, a nice balance of old world and modern design, done very well. The staff is friendly, and even with my stays months apart they remembered me with a smile. The hotel is quiet, clean, and the location is amazing - right in the heart in the old port with walking distance to everything. We were worried upon arriving this time, as the city is ripping up the streets in front of the hotel and it's very much an active job site - but without asking the staff put is in a high floor on a side away from the construction - considerate! William Gray will remain our go-to hotel when in Montreal! read more

Beautiful hotel in a great location. There were nice amenities such as direct USB plug-ins, bath products from Le Labo, and a very lovely shower with temperature control and multiple shower heads. Minibar was stocked with very nice items, although understandably pricey. The details: design of the main lobby, courtyard, business center were modern and beautiful. Staff were very nice. Would stay again - nice option in Old Montreal area. read more

Don't understand why so many give this hotel good reviews. Great location, but the room felt like you were sleeping in a parking garage. Small, and claustrophobic. Ugly cement ceiling, and useless/uncomfortable furniture. The. desk (if you could call it that) is useless. Don't try to do any work on it. Had an interior room with a floor to ceiling view of the hallway immediately diagonal (which was also floor to ceiling windows). Had to keep curtain completely shut the entire time. Felt like we were in a fishbowl. Bathroom had no fan and zero sound-proofing. The maid service was bad (tiny room but they didn't manage to clean up spilled sugar), and they don't even refill the few creamers for your coffee when they do maid service. We actually moved to a different hotel after a few nights so we had room to breathe -- to a hotel close by that had huge rooms, free breakfast, ice machines, a microwave, etc.. Just a weird place overall. If you like a tiny, very overpriced room in a pretentious setting, this place is for you. I'd only stay here if you're by yourself -- there's only enough room for one. read more

Best location in Old Montreal is nice. But the staff, amenities, and care were over the top fabulous.