1. Hôtel Novotel

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Val de Marne, 94

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Hôtel Novotel

3.8 (5 reviews)
ModerateHotels

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16 years ago

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9 years ago

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13 years ago

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Best Western Plus Hôtel Paris Orly Airport - Standard Guest Room

Best Western Plus Hôtel Paris Orly Airport

(7 reviews)

€€

Hotel was clean and staff was very polite. Christelle specifically helped us ALOT and went out of…read moreher way. We didn't speak french and she gave us tips on getting around Paris and places to go. She also called the taxi's for us :) Restaurant was a little pricey but the service was great!

EXTREMELY Horrible experience staying here! The staff was rude, condescending, and racist to black…read moreguests (except for Cherry who is super amazing). They refused to change or room or fix the shower that was broken. The broken shower lead to water leaking so we had to put towels down to soak the water up. We reported the issue to the receptionist but instead we were told there was "nothing that could be done". The refrigerator in the room was also not working told it the issue would be fixed or replaced but never addressed it afterward. None of the ice machines in the hotel work. Also, the location is bad if you get in late because there is nowhere to eat around the location except burger king, and the hotel restaurant is open only in the am for breakfast and happy hour so food or room service for late evening guests arrivals. Wrote an email to the manager 3 weeks ago about the condition of our stay and he hasn't even responded with an acknowledgment response. This definitely is a rating scam because it is unquestionably NOT a 4-star hotel. Very disappointing experience and definitely NOT worth the stay here!

Hilton Garden Inn - Home of Front Desk Manager - Hardwin! Diamond Members Don't forget to bring your empty bottles!

Hilton Garden Inn

(5 reviews)

Nice Hilton. I had a spacious corner bedroom. This Hilton is near the Orly Airport, in Orly the…read moresuburbs of Paris, so it's quiet - just what you need if you're suffering from jetlag. Room service was well-priced, if you need it. Kind staff and pretty good food at decent prices. But, especially if you're American and not used to rich food, this Hilton has the "French touch" and uses lots of butter. This is the French way. I had gotten a burger, and it was very good, but also much richer than an American burger, so I could only eat half of it, which is unusual for me. I'd stay here again if I'm in the Paris vicinity.

As a Hilton Diamond member for most of my life, I have met so many amazing Hilton employees. This…read moreparticular Hotel is not your typical Garden Inn. It is owned and managed by some backward thinking individuals. Take the sloppy thug-looking guy at the front desk named Hardwin. We have had numerous problems on this 5-day stay. But tonight Mr. Abrasive Hardwin says that tonight they are starting the new policy to not offer Diamond members free bottles of water. He says it's too expensive and they have a filtered tap water system to fill up old bottles, which I don't have. Mind you, in the prior 3 nights we have been provided with several comped bottles of water, from at least 3 other managers who informed us that because I am a Diamond member we take care of it. But not with Hardwin at the helm. He said, I don't care if you are Diamond or not; no more water. Again, he was totally rude about it and the only thing I can think of him is that he must be the owner's son. If not, Hilton should carefully review his track record. Nobody acts like this out of the blue; he must have been acting like this to many others in the past! Nobody needs this guy's pity nonsense.

Hôtel Novotel - hotels - Updated November 2026

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