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Häagen-Dazs

2.9 (15 reviews)
Closed • 10:00 am - 8:45 pm
Updated over 3 months ago

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Terrible customer service by this woman who is the manager. I went into the store and ordered a milkshake. As I was paying their system went down and she claims that the transaction didn't go through. I checked my bank account and yes the transaction did go through. I showed her the statement but she kept saying that it didn't and I needed to pay. I even called my bank and they confirmed that the transaction went through. I explained to her and she just kept saying no and that I needed to pay even though I did. I told her I had already paid and I just wanted my drink. She started yelling at me in front of other customers saying that I needed to pay. This was super embarrassing as it made it seem like I was stealing. She never gave me my drink and I walked out of there with a $10 charge for a drink I never got.

They gave me a size I didn't ask for because they didn't let me choose.

Today, September 2nd at 9:16 p.m., three women and one man -- the women were very racist and the service was very bad. They don't ask what the customer needs, and the person was spoken to in Spanish but refused to respond in Spanish, yet spoke in Spanish with their coworkers, and they were playing games to prevent me from posting the review about the bad service.

Ice Cream Flavors
Robin W.

While at the Sawgrass Mall Shopping, we were looking for an ice cream place. After shopping all afternoon and buying nothing,we were in need of a treat. We were directed to Haagen-Dazs, which is at the edge of one of the Food Courts. Customers were gathered around the display cases trying to decide which flavor to choose. Several servers were working behind the counters. My friend chose a cup of Strawberry Cream Ice Cream. Besides Ice Cream, Sorbet was also available. There were many flavor choices. The newly hired Server put a very small scoop into the cup. The ice cream was delicious but for the amount she was given, it was very pricey. Perhaps we would return again if celebrating a special occasion.

Dessert area

Yummy ice cream! I get the strawberry ice cream with a waffle come every time I visit. The ambiance is regular mall like scenery! The service is exceptional and efficient!

Jay C.

My experience at Häagen-Dazs in Sawgrass Mall was purely circumstantial. The mall was quite hot, and it seemed like the air conditioning wasn't working properly, so my wife and I decided to seek a cold drink. We opted for a strawberry smoothie from the Häagen-Dazs kiosk, and it turned out to be a delightful choice. To our pleasant surprise, they used real fruits with their blenders to craft our smoothie, and the taste was nothing short of fantastic. My wife and I shared one smoothie on that occasion, but we were so impressed that we're already planning to return and try more flavors. The strawberry smoothie hit all the right notes, and we're eager to explore their mango smoothie as well. It's evident that Häagen-Dazs takes pride in using quality ingredients, and that truly reflects in the taste of their smoothies. While I didn't sample their ice cream this time, I can confidently say that their smoothies are simply fantastic and definitely worth a visit to their kiosk. While there was a medium size line, service only took about five minutes, but that's because they made a smoothie by hand, fresh..so no complaints.

Andrea N.

The worse staff ever! My husband ordered one smoothie and one bottle of water. The person passed his credit card in the machine 3 times and when My husband asked for the receipt she said she could not give him the receipt because he was not charged, the transaction was not completed. My husband gently opened the bank app and showed that he was charged and he asked the receipt once more. The lady that entitled herself as the manager got upset and took our food from the table and throw it away. At this time I was in shock with her behavior . Than my husband asked his money back and she answered " I don't need your money" . Than he said "I will complain with Haagen Daz" and she sarcastically said "I am super afraid of that" . Well... here I am leaving a review and hoping that the Owen of that kiosk and Haagen Daz Corp could have an opportunity to read my comments and take an action . It's unacceptable to treat a client in a such rude way. This happened on April 10th 2021 at noon. The self- entitled manager is Brunet, long hair.

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2 years ago

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10 months ago

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3 years ago

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1 year ago

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1 year ago

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7 years ago

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2 years ago

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3 years ago

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3 years ago

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6 years ago

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5 years ago

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8 years ago

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6 years ago

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9 years ago

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6 years ago

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Ask the Community - Häagen-Dazs

Sweet Aloha Ice Cream - Dubai Chocolate Sundae - Double Scoop

Sweet Aloha Ice Cream

4.9(371 reviews)
4.9 mi
•$$

I always have great service here. Everyone is nice and lets you try samples…read more Atmosphere here is always good. There's always some unique limited flavors here! Mango sticky rice, lychee, ube, banana cream, and strawberry tastes so good! The shaved ice is size large! I didn't expected the large to be that big! And we got ice cream on the bottom of the bowl. This was totally worth the treat! You can definitely taste the flavoring for shaved ice throughout the bowl. I hate when places do it only on top but they put it throughout! Also you can bring a pint or quart size of ice cream home too! The parking or getting inside the plaza can be tricky but the dessert is so worth it!

Sweet Aloha Ice Cream…read more Such a nice little spot with a huge variety of ice cream and shaved ice flavors to choose from! And seriously... Don't rush when you're picking your flavor! They'll let you sample them, so take your time and find the perfect one. The staff were very friendly and attentive! I went with the Mango Sticky Rice Sundae and let me just say... "Kahaha! He maikaʻi loa kēia!" Which translates roughly to: "Haha! WOW! This is really good!" Creamy, sweet, tropical, and absolutely delicious. If you're an ice cream or shaved ice person, Sweet Aloha is definitely worth checking out! Aloha vibes + great dessert = a win!

Photos
Sweet Aloha Ice Cream - Love the ice cream flight concept. A sampler of all the flavors you want. Brilliant.

Love the ice cream flight concept. A sampler of all the flavors you want. Brilliant.

Sweet Aloha Ice Cream
Sweet Aloha Ice Cream - Mango, passion fruit, guava shaved ice.

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Mango, passion fruit, guava shaved ice.

Saffrano Crepes - Tiramisu

Saffrano Crepes

4.6(444 reviews)
3.1 mi
•$$

An Amazing Brunch Experience at Saffrano Crepes! What a…read moreperfect way to wrap up a beautiful morning after participating in a breast cancer walk! The timing was just right, and Saffrano Crepes was the perfect spot to refuel with delicious, healthy food. The menu offers such a wonderful variety of dishes that you honestly want to try everything! Choosing just one meal is nearly impossible because everything sounds so tempting. This was my third time dining here, and once again, Saffrano Crepes did not disappoint! From the friendly service to the delicious food and reasonable prices, everything was on point. It's always a pleasure to find a spot that offers great-tasting food with healthy options in such a welcoming atmosphere. Definitely a gem worth visiting! I look forward to coming back and trying something new next time.

I absolutely love crepes! I stumbled upon this place while at Quest in the same plaza. I love how…read morethey have breakfast and lunch crepes. I had the Marsella crepe. It had chicken, mushrooms, and a white wine creamy sauce. It was everything that I expected it to be and more! I will definitely be back for more. The service was good. I liked how the staff took the time to answer my questions. I was quickly given a to-go box when I couldn't finish the whole crepe. The restaurant was clean and nicely decorated. I liked that it was well lit, bright and airy. Next time I've got to save room for something sweet!

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Saffrano Crepes - Counter and menu

Counter and menu

Saffrano Crepes - Cr Caracas

Cr Caracas

Saffrano Crepes - Buenos Aires waffle

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Buenos Aires waffle

Cold Stone Creamery

Cold Stone Creamery

2.8(76 reviews)
2.3 mi
•$$

YUM! This ice cream is the best. Great quality, yummy flavors, and a HUGE selection of toppings…read more Every time I come here there is always a long line. However, they are always properly staffed and try their best to keep the line moving. I especially love that there are so many options with the menu items. You can choose from shakes, sundaes, scoops, cones, cups and not only can you select from a list of specialty combinations, you can also create your own! This location still isn't allowing any inside dining, but they do have tables outside. You can also get lids and take your ice cream to go. For a chain shop, this one is really great and I am always happy with my purchase!

Took a couple of friends here after the FL Panthers game around 1110pm. The ice cream store was…read morehopping but the line was moving quickly. Except for the Panther loss the customers seem to be happy. Plenty of ice cream flavors to choose from, in addition to fantastic sweet candy toppings. We chose our ice cream flavor of chocolate with Reese's Peanut Butter Cup and a few other flavors. We watched our ice cream maker go to work on the ice cold slab - part of the experience at Cold Stone. The masterpiece was complete and paid $6.45 for a small size. Back in the day, that was the price of the "Gotta Have It" LOL... those days are long gone... We sat inside and started chatting while eating our delish cold treat, BUT, the five employee girls were having a way better time, literally screaming behind the counter, overpowering our voices, for a full ten minutes - they were having a blast, so the great experience became an annoyance and we left early aggravated, which could have been avoided. No way a manager was on staff, I sure hope not for the owner's sake. The bathroom was very clean and the ice cream was tasty. Not sure if I would come back to this location. Would have given a strong 4 star rating but due to the blatant disrespect for customers, sadly I simply cannot. I am a loose rater but unfortunately only 2.6 stars here at this point.

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Cold Stone Creamery
Cold Stone Creamery
Cold Stone Creamery

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Jade Tea House - Strawberry Milk tea with strawberry boba

Jade Tea House

4.7(359 reviews)
5.8 mi
•$$
Family-owned & operated
Kid friendly

I love this tea shop so much! I come here so often to order an iced matcha with oat milk at 50%…read morelevel sweetness. It always tastes AMAZING! The customer service is always friendly. They are super efficient and quick making the drinks. They have so many options and flavors to choose from. Bonus- the music is always good when I walk in.

Something about the sweetness just tasted different, it felt more natural and less…read moreprocessed/refined, if that makes sense. I honestly don't know how else to explain it . The croissants were definitely a little too expensive in my opinion ‍. Like... drop them by $2 . But at the same time, I can't even hate because they were FIRE . They tasted incredibly fresh and were just overall amazing. The Oreo drink was also really satisfying. The sweetness was soft and subtle rather than overpowering. Again, it's one of those flavors that's hard to explain, you just have to try it. As for the atmosphere, this could definitely be a great study spot. It's bright with plenty of lighting, which is perfect if you like studying in a well-lit environment. Personally, it was a little too bright for me , but I could absolutely see myself getting some work done here. They also have outdoor seating, which would be great... if Florida wasn't hot and humid most days . It was also looking pretty rainy when I went this past Tuesday, so outside was enjoyable. Overall: great drinks, fresh and delicious croissants, and a really nice study atmosphere. Just bring those croissant prices down a little bit .

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Jade Tea House - Strawberry Matcha Latte

Strawberry Matcha Latte

Jade Tea House - A sneak peak of our pastry line up. Available select dates. 11/16-11/19, 11/22-11/26, 11/30-12/3

A sneak peak of our pastry line up. Available select dates. 11/16-11/19, 11/22-11/26, 11/30-12/3

Jade Tea House - Black sesame soft serve, P.O.G fruit tea

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Black sesame soft serve, P.O.G fruit tea

Häagen-Dazs - icecream - Updated October 2026

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