1. Häagen-Dazs

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Sunrise, FL

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Häagen-Dazs

2.9 (15 reviews)
Open • 10:00 am - 8:45 pm
Updated over 3 months ago

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Terrible customer service by this woman who is the manager. I went into the store and ordered a milkshake. As I was paying their system went down and she claims that the transaction didn't go through. I checked my bank account and yes the transaction did go through. I showed her the statement but she kept saying that it didn't and I needed to pay. I even called my bank and they confirmed that the transaction went through. I explained to her and she just kept saying no and that I needed to pay even though I did. I told her I had already paid and I just wanted my drink. She started yelling at me in front of other customers saying that I needed to pay. This was super embarrassing as it made it seem like I was stealing. She never gave me my drink and I walked out of there with a $10 charge for a drink I never got.

They gave me a size I didn't ask for because they didn't let me choose.

Today, September 2nd at 9:16 p.m., three women and one man -- the women were very racist and the service was very bad. They don't ask what the customer needs, and the person was spoken to in Spanish but refused to respond in Spanish, yet spoke in Spanish with their coworkers, and they were playing games to prevent me from posting the review about the bad service.

Ice Cream Flavors
Robin W.

While at the Sawgrass Mall Shopping, we were looking for an ice cream place. After shopping all afternoon and buying nothing,we were in need of a treat. We were directed to Haagen-Dazs, which is at the edge of one of the Food Courts. Customers were gathered around the display cases trying to decide which flavor to choose. Several servers were working behind the counters. My friend chose a cup of Strawberry Cream Ice Cream. Besides Ice Cream, Sorbet was also available. There were many flavor choices. The newly hired Server put a very small scoop into the cup. The ice cream was delicious but for the amount she was given, it was very pricey. Perhaps we would return again if celebrating a special occasion.

Dessert area

Yummy ice cream! I get the strawberry ice cream with a waffle come every time I visit. The ambiance is regular mall like scenery! The service is exceptional and efficient!

Jay C.

My experience at Häagen-Dazs in Sawgrass Mall was purely circumstantial. The mall was quite hot, and it seemed like the air conditioning wasn't working properly, so my wife and I decided to seek a cold drink. We opted for a strawberry smoothie from the Häagen-Dazs kiosk, and it turned out to be a delightful choice. To our pleasant surprise, they used real fruits with their blenders to craft our smoothie, and the taste was nothing short of fantastic. My wife and I shared one smoothie on that occasion, but we were so impressed that we're already planning to return and try more flavors. The strawberry smoothie hit all the right notes, and we're eager to explore their mango smoothie as well. It's evident that Häagen-Dazs takes pride in using quality ingredients, and that truly reflects in the taste of their smoothies. While I didn't sample their ice cream this time, I can confidently say that their smoothies are simply fantastic and definitely worth a visit to their kiosk. While there was a medium size line, service only took about five minutes, but that's because they made a smoothie by hand, fresh..so no complaints.

Andrea N.

The worse staff ever! My husband ordered one smoothie and one bottle of water. The person passed his credit card in the machine 3 times and when My husband asked for the receipt she said she could not give him the receipt because he was not charged, the transaction was not completed. My husband gently opened the bank app and showed that he was charged and he asked the receipt once more. The lady that entitled herself as the manager got upset and took our food from the table and throw it away. At this time I was in shock with her behavior . Than my husband asked his money back and she answered " I don't need your money" . Than he said "I will complain with Haagen Daz" and she sarcastically said "I am super afraid of that" . Well... here I am leaving a review and hoping that the Owen of that kiosk and Haagen Daz Corp could have an opportunity to read my comments and take an action . It's unacceptable to treat a client in a such rude way. This happened on April 10th 2021 at noon. The self- entitled manager is Brunet, long hair.

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2 years ago

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10 months ago

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3 years ago

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1 year ago

Business owner information

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Häagen-Dazs Shop Team

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1 year ago

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Häagen-Dazs Shop Team

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7 years ago

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2 years ago

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3 years ago

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3 years ago

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6 years ago

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5 years ago

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8 years ago

Helpful 5
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6 years ago

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9 years ago

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6 years ago

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Ask the Community - Häagen-Dazs

Saffrano Crepes - Tiramisu

Saffrano Crepes

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Saffrano Crepes - Counter and menu

Counter and menu

Saffrano Crepes - Cr Caracas

Cr Caracas

Saffrano Crepes - Buenos Aires waffle

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Buenos Aires waffle

Ella Cafe - Cappuccino

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4.3(1.6k reviews)
3.3 mi
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Ella's Cafe is a cozy rustic little cafe with multiple locations across South Florida. It was the…read moreperfect spot to grab a quick bite after a morning at Sawgrass Mall. There are no menus. A sample of all food available is displayed on the counter and the coffee menu is on the wall. You order, the Barista hands you a number and you take a seat. One of their smiling friendly staff brings your order out. All staff at this location seems helpful and pleasant. All syrups are made in house, which gives authenticity to their coffee. It is a bit pricey but in my opinion you pay for what you get. At Ella's that's quality coffee. I absolutely loved the French Sandwich. A delicious combination of jam, Brie, pear and Spinach coupled together to give you a delicious bite. Looking forward to checking out their other locations!

How have I never been here before? I had some time to kill during my daughter's physical therapy…read moreappointment at the next plaza over, so I decided to give Ella Cafe a try and I'm SO glad I did! This place is so cute. I love the charming vibe on the inside with the lights and the wood paneling. They have a sign on the wall that talks about their loud music and awesome coffee, and I am completely here for it. Both things were true; their music selection was amazing as was the iced cherry almond latte that I tried. Staff was friendly and warm. I asked them to choose my drink because I was feeling very indecisive and I have no regrets! I cannot believe this little gem has been sitting right here and I'm only now discovering it. Definitely won't be my last visit!!

Photos
Ella Cafe - Cappuccino served with some sunlight

Cappuccino served with some sunlight

Ella Cafe - Front counter / side seating

Front counter / side seating

Ella Cafe - Cozy space in the back

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Cozy space in the back

Häagen-Dazs - icecream - Updated October 2026

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