Great products let down by deceptive business practices and terrible customer service If there is any company in the world that has made an attempt to actively convince me to never do business with them again, it would have to be Hyperfly. It seems like they hire people to work for them as "customer service" whose job it is to argue and debate with the customer in an attempt to convince them that they were wrong to ask for support, and that it is the customers fault for having a bad experience. My issues with Hyperfly can be broken down into 2 parts. 1: Deceptive Business Practices. I am new to BJJ and was looking to buy my first gi. I read some reviews online and heard that Hyperfly produced some of the best products so I decided to order from them despite living outside of the US. Due unfavourable rates of currency conversion and the fact that I had to pay approx. $100 to ship the gi internationally, I decided to buy one of their products that was on sale. It was not my favourite gi but I thought it would be worth saving 30% and settling for one of their less popular products. About 2 hours after making the purchase I received an email for Hyperfly informing me that there was currently a sale on ALL of their products, yet this information was nowhere to be found on their website. It seems that they intentionally mark down undesirable products or surplus stock on their website while intentionally hiding the fact that there is a sale from new customers, pushing new customers to buy particular products while returning customers get to take advantage of the sale. I personally find this to be pretty heinous and seems like the perfect way to leave new customers with a sour taste in their mouths. Imagine spending hundreds of dollars on a product only to find out that you had just been tricked out of participating in a sale.. This leads me to my second point of criticism. 2: Terrible Customer Service. Naturally, upon finding out about their scammy secret sale, I immediately emailed support to switch my gi for the one I would have preferred. This was 2 hours after making my purchase, before the shipping process started, and it would have been the middle of the night in America. Meaning that if the customer service team was actually working, they would have been able to easily rectify my issue in minutes. Unfortunately, I received no reply. I waited a couple of days and emailed again, still no reply. They packed and shipped the gi that I didn't want anymore, still no reply. Three weeks later after the gi had arrived I got an email from them asking me to review the product. I left a 2 star review on the website, stating that I appreciated the quality of the product but was deeply unsatisfied with the lack of support I received and the fact that my tickets were ignored. I got a reply back from Hyperfly support informing me that I had never emailed them and asked me if there was anything they could do to rectify the issue LOL so I then took the time to explain my concerns to the customer service person clearly and respectfully, outlining the fact that I had emailed multiple times for assistance and conceding that I didn't expect them to pay to ship back the gi and send me the one that I wanted, as this would have cost the company hundreds of dollars. I also included a screenshot proving that I sent multiple request for support. I got another reply insisting that they never received the emails, and that they had "looked into it" and found out that there was no mistake on their end and there was no error with their email system ??? um okay bro but you already have proof that I sent the emails so I am not sure why you are trying to debate that point. They also tried to explain to me that I actually had benefitted from the sale because I bought a gi that was 30% off, completely ignoring my feedback and the reason for my complaint. They also told me that even if they had responded to my ticket, they wouldn't have done anything to rectify the situation because I am an international customer. Correction, I was an international customer, past tense lol I will never be shopping with this business again. It seems clear that the intent of this business is to milk you for a quick buck and then gaslight you into enjoying the terrible purchasing experience that they intentionally created to scam customers. You might make a purchase from them and it will work out just fine, because their products seem to be well made and high quality.. But, god forbid you actually need some kind of assistance beyond handing them your money and receiving a product in return. Be careful if you choose to make a purchase from Hyperfly, personally I'm going to spend my money with a company that is willing to do the bare minimum to ensure their customers have a positive experience. read more

Been shopping here for years. This place has gone down hill,since they closed their store and can only order online. Ordered some stuff on Black Friday, attempted to exchange it, They didn't have the sizes we wanted, and they automatically gave me store credit. I emailed them telling them to refund me my money, I was told they couldn't refund me because it was "on sale." Per company policy it clearly states refund on unworn and tags in place within a time frame. Never said anything about sale stuff. How can they do this? I was only following their policy. When I emailed them back with a screenshot of their policy. I was ignored!!! I have gotten the same feedback from my fellow teammates. They've lost a customer! Sad cuz they're an SD based company read more

Awesome little place for your jiu jitsu gear needs! I walked out with a set of Gi, a rash guard, and huge smile. The quality of Hyperfly gear is top notch. Shout out to Julia! She was super nice and helped me find what I was looking for. Highly recommend. read more

Spent $100 both ways to uber here because we were visiting SD from out of town. Apple Maps, Yelp show the store as "open" when we arrived it was under construction. What a waste of money and time. All platforms should be updated with this information not just Google. Was looking forward to buying so much today. read more

Very honored to attend special event of Hyperfly x tokidoki as Simone Legno the artist himself in appearance to meet fans and signing merch for everyone. If you're a fan BJJ this is the right place for you to purchase gears, Hyperfly is a trusted brand, also the location offered food truck and training if you want to get on the mat and spar for a few rounds, during my visit all the employees were very helpful and friendly, just make sure you find parking when you come, it's a little limited around this area read more

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Awesome staff, very knowledgeable, willingness to help educate, plenty of inventory. Our son recently started trading jiu jitsu and has become very passionate about the sport. He trains 10 hours a week and needs a practice and competition Gi. We went to hyperfly to try on Gis and learn about the different options. As we entered the store front, the employee working the counter immediately greeted us and offered to help our son find the perfect fit and function for his needs. He went and got several Gis and had our son test the fit, comfort, and size considering he would grow. We were able to get two Gis and some shorts for a great price. The quality is top notch especially for the price. We will only go to Hyperfly for our needs from now on. Absolutely love this place! read more

If you're a jiu jitsu enthusiast this is a definite stop by if you're in the San Diego area. Small showroom with Hyperfly gear, All the employees working were hella cool and very helpful. Also provided me a little discount for my purchase without even asking for one. So that was pretty cool. If you shop Hyperfly online too, make sure when you purchase in store you link it to your account to get Hyperfly points for your purchases. read more

Hyperfly - KOBE! - Sports Wear Near Me - San Diego, California

Came in today to get wifeys first Gi and the staff was super nice and friendly , took his time to show my wife the different colors and style . We heard about this place from our kids godmother and decided to check them out today . Quality Gi and superior customer service read more

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One word describes my entire experience with Hyperfly. -Incredible- The service, quality of their gi, and the feeling they put into what they do is why from here on out, Hyperfly is my go to for gi's. Before I swore by Fuji, but the gi I received from these folks is on another level and worth the cost. After taking it out of the package and putting in on, it was obvious that the cost was well worth it! Thanks Kalyn for your patience and personalized help with my first purchase. This Place is Awesome ! Thank you read more

Just wanted to thank Sophia for the great customer service!!! I had an issue with one of my Gi but was taken care of by Sophia. You don't get that one on one customer service with other Gi companies. Thank you Sophia again for the help. I will definitely be buying more Gis from y'all. read more

The Owner was amazing. She was very welcoming and helpful with any questions comments or concerns. She had no problem checking for anything and was a pleasure to talk with. read more

I absolutely love this place! The people who work here are just as friendly as the owner. That says something when the employees treat you like it is their business. Julia made us feel like family. So warm and bright. The customer service is awesome. Great attitude and vibe. I love their Gi's and probably everything else they sell, not limited to stickers and doormats! If you don't know what you need or what you are looking for come in and try things on. It's the best. I love the colors of the gi's and the fit is more tapered. We drive from IB and it's always worth it! Thanks you guys for being so awesome. read more

Every time I come to the store, everyone is super kind and helpful! John Luke and Julia always greet customers with a smile with an eagerness to help. They will make sure you leave there looking for whenever your next class is. It's this type of dedication and professionalism that would make anyone go purchase anything at HyperFly rather than Fighter's Market. I personally met the owner and she is a total gem. I wish more businesses were ran like this. The whole "You Can't Teach Heart" movement goes beyon BJJ and it's a movement everyone should get behind. I will definitely keep coming back...even if it's just to talk shop with the employees. Thank you! read more

Terrible customer service. Won't exchange the Gi's to my kids because they tried them on when they sent out the wrong gis obviously I thought they would sent the right ones so they tried them on read more