My sister bought this expensive unit for her health.
The display panel stopped working after 8 months and it took Hydroworx 15 months to replace the panel. The treadmill worked intermittently and this has been reported to Hydroworx last year only to be addressed by sending a technician recently who then said the treadmill was fine and again it stopped working after he left.
The pool heater arrived not working, discovered by the installer and was quickly replaced by the company as it was within warranty period.
The second heater did not work after one year and she had to install a gas heater instead. The service technician who was sent over for checking the treadmill then found that the heater wires were buned, he replaced the wires and adjusted the water flow.
well that turned out to be a disaster, when the heater was turned on, the pool pump breaker tripped and all units shut down. Now the treadmill is completely non functioning!
Be aware, the warranty period as stated by Hydroworx for 5 years was only for the fiberglass unit, the other moving parts ( jets, pump, heater, treadmill ) is only ONE year
( Note the gas heater she installed separately had warranty period for 2 years which is standard for heaters ).
So when the service technician came over to the site, the owner assumed it was still under the warranty period and found out that there is labor cost involved of $125/hour to fix the heater. ( the bill she received was for labor cost of $250/ hour) read more