Rain one stopped to help me as I wasn't able to get over a huge mound of snow leading into work…read more We were so relieved because I was going into work to relieve someone that I've been there for 24 hours. So,thank you, thank you, thank you from the blonde in the Black Audi TTS!!!!!

Awesome service and customer attention! We have had our system for 25 years and always maintained…read moreby Rain One . Still working great !!

I would have given zero stars if I could. Very disappointed in a company we have used for the seven…read moreyears we have owned the home. Their technician arrived today to summarize our system. The first step was turning on the water. Ours is located in a utility closet off the laundry room as we have no basement. The technician could not locate the turn on and kept saying she found most turn on valves in the basement. We have no basement. After a few minutes I suggested we reschedule if she was not confident about she needed to do. The technician was promptly out of the house and did not acknowledge me calling after her to ask if there was anything I needed to do. I called the office and received no sympathy or apology for the problem. They need a course in customer service. The earliest they had was 18 days away. Both the owner and individual I spoke with first had no interest in trying to work me in sooner. The owner came across to me as irritated by my call. On top of all this they sent me a bill almost immediately after the technician left. They have also sent me a reminder, but say they have canceled the bill. They were great as AK Irrigation.

Aaron was excellent to work with. He is very knowledgeable about his field; but easy to understand…read morewhen he describes what needs to be done. I will absolutely work with AK again.

I had a large leak from my irrigation system. Initially they said they could not get a tech out…read moreuntil Thursday. I explained that I had newly planted grass seeds that needed daily watering, and going from Monday to Thursday was not ideal for them. So they got the tech out on Monday afternoon for the repair. Very thankful for their flexibility. They repaired the leak and stayed a few minutes to made sure the system was fully operational.

AVOID AT ALL COST. If I could give zero star I would. In your so-called winterization, you left the…read moreproperty with not one but two unaddressed problems. Outdoor backflow preventer was dry when i left home and after i came back it is dripping hot water. What do you think the water will eventually do to your foundation? Ok yes let's say you are a handy homeowner, tell me if you want to deal with a broken nozzle that another technician broke? How come you don't restore it to the way it was supposed to be? What happened to your common sense? AVOID AT ALL COST.

We went for some tree and flower advice and maybe buy some products to help our plants. The staff…read morehere were amazing! The tree guy talked me thru my issues and basically said I didn't need to buy anything right now but suggested a product to get for next season plus a make it yourself home product to use. The flower lady helped immensely and picked out the lowest cost product for us to buy because we only needed a small amount. No upsells, gimics etc only honest advice from people who obviously care about plants and trees. The plant and tree selection was fantastic and it's a fun place just to walk thru. We will definitely be coming back here for all our yard and houseplant needs.

My landscape designer was an absolute doll and lovely person. And gratitude to the install team -…read morethey worked really hard to do a lot on a really really hot day! Otherwise, our experience was overwhelmingly subpar for the investment. We asked for a simple front yard landscaping revamp. There were more misses than wins with the overall delivery: 1) Design proposal took longer than quoted (no big deal, I know they're busy), and was missing a key part we originally asked for (and got an "oops sorry, here's a haphazard fix"). Design still lacked some our accessory asks, but we decided to disregard those anyway. I feel as though our vision wasn't heard and believe me, I am an over-communicator. Maybe budget was an unspoken obstacle? But if so, it should have been communicated - we were flexible! 2) The install day was never scheduled, and the install team showed up unannounced without designer oversight as promised. Luckily I was able to arrange to stay home for the install. 3) We were charged for new plants, that we didn't receive. Instead they "transplanted" our dead plants that looked awful (these were the reason we were investing in new landscaping altogether). 4) Old random foliage and plants were left in our landscape (likely with intention, because they planted the new around them which threw off spacing). 5) Some plants did not take and remained weed-y, even with frequent and appropriate watering. When addressed, we were told we were not watering enough... doubt it, but ok. See photos. I'm shocked they thought this was acceptable, and didn't ask how to handle if there was question at the time of install. We ended up needing to replant about half of the overall work ourselves. Old plant concerns were remedied on our invoice, and follow-up communication was prompt from the designer at least. Won't re-engage.

Five-star experience. October 7, 2025, Austin replaced 45 feet of drain pipe with 3-inch schedule…read more40 and installed a clean out where the downspout meets the drain pipe riser. This was the most stress-free home contracting experience I've ever had. Austin was considerate, reliable, and trustworthy. He navigated an electric dog fence and irrigation system without damaging either and buried the pipe underneath the irrigation lines in case the lines ever need repaired. He also had to install pipe underneath a sidewalk. He hand-cut the sod and replaced it with minimal impact to the lawn. All photos were taken right after the job was completed. The area looked great right after. I highly recommend Austin and his company. He is a diamond among home contractors. I couldn't be happier with the entire experience.

We hired Austin to create garden beds in our little urban backyard. He worked hard, communicated…read moreclearly and professionally, and the end result was fantastic. Price was more than fair. I highly recommend him for any landscaping work.

Pacific has been servicing my very large system (with 70+ heads) for years. We used several other…read morecompanies in the central Ohio, Columbus area, and the others were always late, didn't know what they were doing, or ripped us off. Pacific Lawn has always done great work, is always on-time, and is honest and trustworthy. Their tech Mark Hance is the best in town. Our family would highly recommend using Pacific Lawn for your irrigation system. Thanks Mark & the PL Team for your continued fantastic service. Joe & Erin M.

Pacific came out to turn on our system and found all six valves in our system had gone bad. They…read morewanted $145 each to replace the valves. Another service came and found the valves simply needed to be tightened. Their charge was $139.

Overpriced. Poor workmanship. Poor customer service. Worse communication. Overall would not…read morerecommend. Drainage, landscaping and hardscaping.

Same issue as another reviewer. Has drainage issue in my backyard. They tried to fix the grade by…read moreeyeballing it. Job was in March of 2020 and my yard is now worse than ever. Was only good for the first year when the new sod was soaking it all up. We ended up putting in drain tile ourselves, but still is an issue.