There are many things I appreciated about the work done by Hybrid Experts. The entire team is great, but I coordinated everything with Farag, who is extremely pleasant to interact with and cares deeply about customer satisfaction. I put my query about my Prius' ABS module on Yelp, and received clear, reasonable quotes from Hybrid Experts. When I contacted them, Farag asked me to bring my car in for a free scan, then confirmed the issue with my car. Then he even checked with the dealership to see if the repairs would be covered under an extended recall period. He also clearly laid out the breakdown for repairs and another thing I wanted to fix in my car. The repairs happened in a timely manner, and he also made it super convenient for me to drop off and pick up my car. From receiving the quote on Yelp to driving my car back with the issue resolved, Farag and his team were professional, responsive, patient and helpful at every step. He even sent me pics of my car and the work being done, which I really appreciated. I have never had a better experience getting my car repaired. read more

This is my second review for Faraj, and once again he proved how trustworthy and professional he is. This time, I brought him a 2008 Prius expecting a battery issue. After checking it, he told me the battery was perfectly fine and only needed a reset. He was very honest & explained everything clearly. Faraj could have easily charged me, but instead he chose honesty. He is an amazing, trustworthy man! read more

This is my first time writing a review on Yelp after using the app for over a decade. I have a 2016 Toyota Prius Two that I wanted to install a cat shield on. I felt the need to do so after getting notified on my Nextdoor app about catalytic converters theft in the San Jose area. I actually bought a MZS catalytic converter on Amazon thinking I could do the installation myself. Ultimately, I decided to avoid the hassle of doing so myself and looked around to get the work done. I did a search on catalytic converter installation and sure enough, I got a quote from multiple shops on Yelp. I sorted the list based on ratings and distance. Since I drive a Prius, what was also important for me was that they specialize in servicing hybrid vehicles. The quote I got ranged in price from $200~$250. Some shops could not do the install while others only install Miller cats. Apparently, there's more labor involved with installing MZS as opposed to Miller because you have to drill holes. Then, there was one shop closest to my house and quoted me a price under $200. However, it was from a normal auto repair shop. And in all honesty, I had my mind already set on servicing my car at one of the few "hybrid" shop. Hybrid Experts was that shop. It had a perfect 5-star rating and the service reviews were excellent. I read in one of their reviews that Faraj will match the price of another shop to install the cat shield. So, I thought, perfect! Done! Sold! Faraj is a man of his words. I brought my car in on the same day he confirmed. The pic below was sent to me by him. In fact, I was able to see the work with my own eyes after the shield was installed. Even better, I got a Cat Shield Installed sticker that normally comes with the Miller, but not MZS. Talk about great service! There was a lot of hybrid batteries left out in the shop. I told Faraj that I will come again to replace my battery. He said, "no need." It's the 2015 and older Prius models that has all kinds of problems. What a peace of mind I have now from bringing my car here! read more

Hybrid Experts - Hybrid Car Repair Near Me - Santa Clara, California

They know everything about my Prius V and how to tackle the work. I have all my maintenance done here.

Review in English and Spanish; Where should I start?... Let's start off with my Toyota Highlander Hybrid system battery going out on me. Immediately, I'm expecting to pay top dollar for a replacement (new or used). Every Hybrid owners nightmare. Lucky for me I was made aware of my dead hybrid battery when I went for my smog test, it failed and he told me what wasn't passing. He referred me up the street to Hybrid Experts and I was really weary as I was expecting to pay no less than 3k. I stopped in and was greeted by his young helper who by the way was very polite and helpful. He gave me Farag's number and the rest was history. He called me back the same night and gave me a great price. I called around and around only to hear exactly the prices I was expecting, in fact... I got another offer while I was dropping my car off. I refused the other offer as I could not resist Mr. Farag going out of his way with a great price and most friendly customer service. I am very pleased with the results and I am referring him to every Hybrid owner I know, and don't know ( all you Yelpers ). DO NOT WASTE TIME shopping around. Here's your one stop shop. Thank you a million times over and over Farag and Team, you guys are the best in the Hybrid Business. Español; ¿Por dónde debería empezar?... Comencemos con la batería del sistema híbrido de mi Toyota Highlander descargándose. Inmediatamente, espero pagar mucho dinero por un reemplazo (nuevo o usado). La pesadilla de todos los propietarios de híbridos. Por suerte para mí, me avisaron de que mi batería híbrida estaba agotada cuando fui a hacerme la prueba de smog, falló y él me dijo lo que no estaba pasando. Me refirió a Hybrid Experts y estaba realmente cansado porque esperaba pagar no menos de 3k. Entré y fui recibido por su joven ayudante quien, por cierto, fue muy educado y servicial. Me dio el número de Farag y el resto fue historia. Me volvió a llamar esa misma noche y me dio un precio estupendo. Llamé una y otra vez solo para escuchar exactamente los precios que esperaba, de hecho... recibí otra oferta mientras dejaba mi auto. Rechacé la otra oferta porque no pude resistirme a que el Sr. Farag hiciera todo lo posible con un excelente precio y un servicio al cliente muy amigable. Estoy muy satisfecho con los resultados y lo recomiendo a todos los propietarios de híbridos que conozco y no conozco (todos ustedes, Yelpers). NO PIERDA EL TIEMPO comprando. Aquí está su ventanilla única. Gracias un millón de veces una y otra vez a Farag y al equipo, ustedes son los mejores en el negocio híbrido. read more

Hybrid Experts - Mr. Faraj on the left, one happy customer on the right. - Hybrid Car Repair Near Me - Santa Clara, California

I sat down with Faraj to ask about having a new OEM battery installed in my Prius. When I asked whether the serial number of the new battery would be on my warranty paperwork, he told me it wasn't needed because I would get a copy of the Toyota Invoice for the purchase of the battery and that would have my VIN number on it. To me, that is not acceptable. The Toyota invoice just shows that a correct battery for my car was purchased. No proof of what was done with it. Faraj struck me as "old school". I believe that "honor" is not just a word to him, but is a way of life. That being said, if I were to have him install a new OEM battery, I would still INSIST BEFOREHAND that the warranty paperwork shown the serial number for the battery. If there are problems, it's always best to have a solid paper trail. read more

Finding this shop has been the best find ever. I have brought my trusty Prius here a few times now and every time, I receive the best service. No up selling, just prompt attention to my car. The latest was when my car's red triangle of death came on and I was xertain it would cost me an arm and a leg to fix! Not only that, I was nervous to drive it at all, for fear of irreversible damage. But Faraj and his team came through. I was easily able to book a same day appointment. Brought my car in after their assurance that it was safe to do so. They ran the diagnostics and located the issue. They had the replacement available and I was in and out with a fix in under an hour!! Big kudos! I am never taking my car anywhere else and so should you. Excellent and timely service at a reasonable cost. It wins my trust, hands down. read more

I had a weird noise while driving my Prius for a while, and now that Hybrid Experts fixed the issue, the car sounds like new! It was a bad wheel bearing that had lots of rust. They also changed my front brakes which is really nice. Definitely recommend, Faraj the owner, he is a very nice and honest man. Definitely bringing my Prius back, he has great advice. read more

Faraj and his crew did great work with my battery. Faraj is honest, easy to talk to and knows what he is doing. I highly recommend contacting him for any questions and go from there! Possibly not a better price for the quality and how easy going the process is! read more

Hybrid Experts did a great job replacing the ABS booster pump and brake pads and rotors on my Prius for a good price. Highly recommend.

Reliable and knowledgeable. Their mobile service was a godsend, and the technician was efficient and helpful.

I was there for my 2010 Prius. Faraj is a very HONEST person. Unlike other people, he will tell you to repair the things that you really NEED to. He saved my money. He cares about customers like his friends or family. I am going to visit his shop for my Prius from now on. read more

Faraj helped me with my 2012 Prius over the phone and was kind enough to FaceTime call me to walk me through resetting my hybrid system. Something I spent 4 days of watching YouTube videos and trying different fixes on, Faraj managed to take care of in 10 minutes and he wasn't even with me. This will be the only mechanic shop I work with in the future and I am so appreciative of his expertise and professionalism. read more

Faraj and team are the real deal. Seems honest and trustworthy which is hard to find nowadays. Went in to check out engine cover under the car that was dragging on the floor and they quickly reattached some clips and zip-tied another area to prevent it from falling off. He gave me some good advice on how to maintain. Will be bringing back my car here from now on for maintenance. read more

I took my 2013 Honda Civic Hybrid to Hybrid Experts. Faraj and team went above and beyond to repair my vehicle. They replaced the hybrid battery and inverter and the repair was very economical. A++. Many thanks to the team! read more

Very fortunate to have found Farag to replace the hybrid battery in my Avalon after another been at another regular mechanic who's not sure what went wrong. Hybrid Experts worked late to get the car done tested for me to pick up after hours. Constant communication was important for me knowing his expertise. Recommend this business 100%. read more

Need a 12V Battery Replacement? My 2012 (240K+ mile) Prius didn't start due a dead 12v battery. It lasted 12 years since I drove it off the dealership. I called around my local big box auto stores and was quoted over $300 for the battery and learn that Toyota Prius was excluded from their free battery installation service. I figure the battery was located in the trunk/rear of the car which made it more complicated than others. I definitely wasn't comfortable switching this out myself. After a few calls to stores for price and product availability, I shot Hybrid Experts a text and was given the best price with free installation over the phone. (I won't reveal the price here but trust me, H.E. is truly passing the savings to us). I arrived on my scheduled time and was again, welcomed with a smile by the Owner. This is a Wednesday afternoon, the shop was busy with customers, all during a heat wave of 105 degrees. You got the Owner trouble shooting and calling for parts, the Son rushing back to install his last piece, all done with a smile and for the customer. So onto my car... My new battery I was expecting to be a generic brand or something our big box stores would carry like Duracell, etc.. based off the price quoted to me over the phone. I was 100% wrong, H.E. got a Toyota Brand 12v, the exact battery that lasted 12 years when i drove it off the lot. This was a sweet surprise and it shows they only use quality parts and trusted brands which is backed by their warranty. I'm confident that I found the best guys in the business here. Thank you again Hybrid Experts! read more

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The owner is very knowledgeable, the worker is very skilled. If you need anything related to hybrid systems in your car I highly recommend Hybrid Experts. I even approached them with other requests for my non-hybrid car and they were very knowledgeable, helpful and actually got it done in a timely manner. For the price of service, I got work that cost $1100 done with a cost of $700. read more

Excellent customer service. Very helpful with diagnosis of engine light. The staff are amazing read more

I called Hybrid Experts to find out if they could test the hybrid battery of a 2008 Toyota Highlander Hybrid that I was thinking of buying. Faraj picked up my call, explained how the battery worked, and then, after determining that I had a sufficient amount of mechanical knowledge, explained - in detail - how I could diagnose the battery without bringing it to him to test. He was surprisingly friendly and patient. Before calling him, I had called another hybrid specialty shop in SF (Earthling Automotive) and they repeatedly insisted that there was absolutely no way to test the battery and I just had to "roll the dice and gamble." There's no doubt in my mind that Faraj is knowledgeable and honest. After I repeated back the steps in the diagnostic test, his exact words were, "You got it! You could pay me $300 or $350 to test this or you can do it yourself - it's up to you." If your hybrid is having issues, I'm confident he will offer you the lowest cost way to solve them. This is a guy who knows what he is talking about and is willing to share his expertise, often for free. Other reviewers have also mentioned this very rare quality. What a gem! read more

Quick, reasonably priced. Had the high voltage battery in my 2nd gen Prius replaced. Ready the next day.

I was having problems with my Prius. I called and they told me I can bring in that day. The tech did a quick diagnostic and told me the problem right away. Very helpful, great service, and very friendly guys read more

Faraj was very kind and helpful as well as the rest of his employees. As a woman it is refreshing to go to get my car serviced and feel like I have not been taken advantage of. 10/10 service and pricing! Thank you read more

Very nice and understanding about my vehicle situation. Was able to fix and repair in a timely manner, even offered me water and a place to wait while I awaited an uber pickup. read more

Excellent communicators throughout the battery swap process. A value oriented and very fair business. We have already recommended them to our friends. Thank you, Faraj and the rest of your team at the Hybrid Experts auto repair! read more

My husband had been bringing our 2007 prius here for a few years. We had the prius battery and engine changed here plus check ups. The service is fantastic. Incredibly kind, genuine, helpful, transparent and honest. We ended up selling our prius due to a long distance move and were grateful that Faraj was willing to have the work warranties on the car be transferable to the new owner. We were thinking of getting a newer prius sometime in the future and Faraj was kind enough to speak with us on the phone and let us pick his brain with questions. We would not hesitate to recommend this place to any prius or hybrid car owner. read more

Had the "Check Hybrid System" message on my 12 Prius and took it to Hybrid Expects for a diagnosis. Faraj ran the diagnosis and told me my inverter needed to be replaced. He gave me a great quote to replace it with a second hand one (given my car is so old anyways).. but he's so honest; he also told me to check with Toyota dealership to see if it's still under warranty (along with my ABS system). He didn't charge me for anything and gave me great advice. I'd totally recommend anyone with a Prius to bring it to him for any service, especially with the electrical system. I took the car to Prius Hybrid Battery Of San Jose down the road afterwards. They also ran the same diagnosis, They refused to tell me what came up with the scan. All she said was they need to run a deeper inspection for $300 to find out what's wrong. read more

Hi To those that all all out there , Faraj Hybrid Expert is the Best Hybrid Mechanic out there ! He would help you & try to solve your mechanical issue without hesitation when your in desperate need in resolving a mechanic issue - even though I have never met him before ! Here is my situation & how he help ! I own a 2013 hybrid prius four which my daughter drives regularly- I discover that her brake lights , Trac light , abs light we're on ! Was told there maybe a recall on the Master Cylinder or abs pump , so I took it to capitol Toyota august 16 2023 ! They told me that Toyota has an extend warranty on this item , it's 10 year from the day your vehicle was first registered or 150k miles which ever comes first ! So my car was first register July 23 2013 & had 143,000 miles ! So the Toyota dealership said I am out of luck , you have to fully paid for replacing the Master Cylinder brake booster assembly & the Abs pump assembly even though it's just 3 week after July 23 2023 ( that's when the warranty expires) . So I roll up my sleeves & bough the two parts & watch a couple of YouTube videos & and tackle the job a week ago & install & every when smoothly ! After everything was installed the car would not start up ! So I Yep Faraj & a few other shops into ask for help with the need of getting my car started & needing a recalibration of the abs pump & master cylinder! Nobody understands why the car did not start up , only and only Faraj understood why ! He personally try to contact me & was unsuccessful so he left his contact # and indicated he can help me ! So I contact him , and we FaceTime & it was the red safety plug - I did not slide it to the right ! So my hybrids battery was not fully connected ! So Fajai you made my life a lot easier & you went out of you busy schedule to just contact me to help me out ( when you don't need to ) & have the intuition & knowledge of hybrid cars to know why my car did not start. Also the fact you took time out from your busy schedule show me you have fine character! You will always be my mechanic In Hybrid repairs ! You are an exceptional person & a very knowledgeable Mechanic read more

When the hybrid battery failed in my 2005 Prius, I considered various places to fix it: the dealer, my trusted mechanic, and a few other hybrid battery replacement outfits. I went with Hybrid Experts because of their reputation and very competitive pricing. In addition, they are the experts in replacing hybrid batteries, since they do it everyday. I brought the car in on a Monday afternoon and they quickly scanned it and said the hybrid battery needed replacing. I went with a new Toyota battery and the folks at Hybrid Experts were all finished by Tuesday afternoon. The car is running great. Hybrid Experts were easy to communicate with and provided great service. I wouldn't hesitate to work with them again. read more

Hybrid Expert did an excellent job at a reasonable price to replace my OEM battery and they are very friendly and customer oriented. I highly recommend their services. read more

Huge thanks to Faraj and his team for accommodating me at the last minute! I had gone to a dealer earlier in the day to install a catalytic converter shield. A few hours later, dealer called me to say they didn't have the right size tool to install the shield - really?! I managed to get a hold of Faraj, and he was able to schedule me same day! He showed me the process of installation, location of the shield, and was very friendly throughout the process. If I need anymore work done on my Prius, I will happily go back to Faraj and his team, and recommend anyone else to do the same! read more

I went there after 6 PM, when they usually are closed, because I had an issue with my Chevy volt showing an indicator light for the transmission. When I called, they said they would stay open and promised to look at it lright away. I was very impressed and blown away that they actually stayed open after work hours and took a look at the problem. They cleared the indicator light and we're honest about the potential repairs. The staff were polite and professional. I would definitely recommend. read more

Best place for getting your car fixed at an affordable rate and reasonable price. Very professional and fast haha. Prius and some electric cars only I believe. read more

Hybrid Experts - Hybrid Car Repair Near Me - Santa Clara, California

What sets these folks apart from most mechanics, is that they are super friendly, caring, human beings, with good communication skills. I've lived in San Francisco or Oakland, and took my 2007 Prius to every mechanic with significant Prius experience (4 shops). 2 of them have horrible customer service, and charged me for services I later realized I didn't need, 1 is great but way more expensive than any other shop around, and the final one is pretty great, but they don't let you speak directly to the mechanics *at all* and they are often booked weeks out. So, I saw these reviews, and decided it was worth driving over an hour each way. And I'm glad I did. They got me in in just a few days, we're efficient, competent, affordable, and had great communication. Seeing how they run their business first hand, I will not hesitate to make the trip again when I need service again. read more

I had a super excellent experience with them super helpful with my car and I really recommend them to anyone. Thank you for all your help. Everyone wanted to sell me a whole new battery and they checked and scanned my car all it was just a fuse wowwwwwwwwwww and they did not even charge me. Guys I am comming back for my maintenance read more

Hybrid Experts - Hybrid Car Repair Near Me - Santa Clara, California

My 2012 Toyota Prius V had a dc/dc inverter converter malfunction. Faraj, owner of Hybrid Experts of Santa Clara (giving location so as to not get confused with other "hybrid experts" in the SF Bay Area), explained to me what the P0A94 and other error codes meant, what the fix would be, and how much it would cost to repair it. He was very patient with me and my questions regarding the issue, explained to me three ways on how to fix the problem, provided with a quote for each solution, and gave me a realistic time frame as to when the car will be repaired. The pricing Faraj provided for each repair solution were very competitive and were WAY lower than those of any Toyota dealership. And, he didn't try to upsell me with any other services that "I may need". Faraj simply explained that these vehicles will last well over 300,000 miles if the proper Toyota maintenance is kept up to date, as with any other vehicles, and recommended replacing items what they see breaking down most often in these vehicles, i.e. inverter cooling pump and the hybrid battery (you can check it out on line) in order to avoid the more costly repairs when (not if) they break down. He even told me, that if I decide to take my vehicle to another shop, to make sure that those repairs are done by a hybrid trained mechanic/shop. Faraj showed that he cares for the customer and how the customer can fullfil their needs even if the work is done at another location. Faraj and his son "EZ" were very professional, friendly, honest, and "down to earth". I've already recommended Faraj and EZ of Hybrid Experts in Santa Clara to two of my co-workers instead of sending their hybrids to a dealership or another shop for maintenance and repairs. Definitely will be bringing my Prius here for any future mechanical/electrical needs.....and perhaps my Outback Sport and Escape if they have time. Thank You Hybrid Experts in Santa Clara! :-) read more

This was the best experience I ever had with a mechanic. Quick replies - replied even after hours and answered all my questions. Quick scheduling - got me in the very next day. Fair price - I got multiple quotes and theirs were very competitive. Friendly people - Faraj and his son were very friendly throughout. Took two minutes to check in the car. They pointed me to a good cafe nearby. I went there and worked for a couple of hours. Then I got the call that the car was ready. They had photos of the work and invoice ready. I paid and I was on my way. read more

The hybrid battery in my 2013 Prius needed to be replaced. Faraj and his team was available on a Saturday to install a brand new battery pack from the Toyota dealership. I was thankful that they were available on a Saturday to do the job. Same day service made a huge difference. My new battery should last 100,000 miles. They made me a satisfied customer! Two thumbs up to Faraj and his team for fixing my issue the same day. read more

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Got my Catalytic converter shield installed there. He matched the price of another shop. Faraj is fast and easy to work with. Him and his son are knowledgeable with hybrids and been in the industry for over 5 years. Any questions or concerns regarding your prius I would highly recommend you ask and work with them. Funny, I met my half brothers mom for the first time there. read more

Hybrid Experts - Hybrid Car Repair Near Me - Santa Clara, California

Faraj and his team are the BEST! Honest, expert, timely work at very reasonable prices. I've taken my 2012 Prius to them twice, and I'll only go back to him from now on. I appreciate that Faraj sends pictures of the work he is doing every step of the way. He is always available by phone or text, treats his customers like family. Would give SIX stars if I could. :) read more