Hyatt Place is our favorite hotel in the 'Burg! Having a student at JMU and season tickets for the…read morefootball games, we have had the pleasure of staying there many times over the last 3 years. Rooms are beautiful and updated. The property itself is warm and inviting as is the staff. Rooms are large, nice bathrooms, beautiful views of the mountains and the most comfortable beds!

I'm not sure why this hotel has so many good reviews!…read more First, housekeeping did not replace the toilet paper roll between customers, so I had to open the new pack. I was a bit disgusted at having to use the same toilet paper as a stranger (aside from using a public restroom, I feel that this is different). The soap bar also looked like it had not been replaced, as when I opened the box to use it, it was already wet and smudged on the edges. The shower pressure is extremely hard and actually hurt to stand in there, and the doors wouldn't close all the way so the floor would practically flood. I had clothes on the floor to change into and they got soaked, and they were a good ways away from the shower door. Room is loud with thin floors and walls. There were also crumbs left on the rug in front of the couch that housekeeping didn't vacuum. Everything in my room also just seemed slightly damp, from the bed to my clothes to my shoes. My shoes were not damp before I brought them into the room. Someone attempted to enter my room (probably just got the wrong room number), but hotel staff did not seem concerned one bit when I called down to ask about it. I was a solo female traveler so I was very anxious about this! I also needed to shave off a day from my stay and they charged me an extra $125 to take OFF a day. They also play very loud techno upbeat music late at night in the "lobby" which was overstimulating coming in around 10:30-11:00 at night. I say "lobby" because when you walk in, it just looks like the snacks/drink stand to the right. I walked around trying to find the main desk, and there were 4-5 staff members standing at the desk chatting who watched me walk around and did not offer any help. The bed was okay (but I had to stack 3 pillows on top because they sink too much), and I did enjoy the blackout curtains and location in Harrisonburg. I did not try the restaurant or pool or gym. Overall I would not stay here again as there are literally 5-6 other hotels within view of my room that are most likely better!

My grandkids and I loved this hotel. The staff were super-friendly, the breakfasts were good…read more(something for everyone), and the exercise room, pool, hot tub and basketball court were much appreciated. The rooms and hotel in general were very clean and I could tell that staff felt pride in their work. I'll be back.

This hotel worked out so well for us. This property has a great location, very clean rooms, and…read morevery friendly staff. It's rare that we come up on a property where everything and everyone is absolutely splendid. Thank you for a wonderful stay!

My family and I recently stayed at the Fairfield while visiting family and friends over the…read moreIndependence Day holiday. The facilities were very nice--exactly what we've come to expect from a Marriott property. What truly stood out, however, was the staff. Our experience started with Amber at check-in. She was professional, efficient, and genuinely welcoming. As our stay continued, we realized that the exceptional service wasn't unique to her--it was reflected in every member of the team we encountered. During our stay, the extreme heat caused a temporary outage of the air conditioning in the hallways. The staff quickly mitigated the issue by placing portable units throughout the halls. As we passed members of the third-floor team, they were proactive in acknowledging the situation, explaining that it was being addressed, and, most importantly, asking if there was anything they could do to make our stay more comfortable. That level of attentiveness and care made a lasting impression. Our stay ended just as it began, with Amber checking us out. She was every bit as friendly, professional, and efficient at check-out as she had been at check-in. We usually stay at another hotel when we visit Harrisonburg, but after this experience, the Fairfield will be our first choice whenever rooms are available. Outstanding job by the entire team--we thoroughly enjoyed our stay.

This was a disaster from beginning to end - definitely not what we have experienced at Marriott…read moreproperties. Check-in was done online but despite arriving at 9:00 pm we were not assigned a room online. We went to the front desk and were given our room and physical keys. We got to our room and it was VERY warm inside. I immediately went to the wall thermostat and it had a black screen and was clearly not connected. I went to the unit attached to the wall/window and it was set to 70° and it was not 70° in the room. We called the desk and they said they would call maintenance, which they did. He arrived about an hour later and noted it clearly was not cooling. He began to look at the unit and noticed it was on 'fan' and not 'cool'. He had no idea why it was on fan. Fortunately it began to cool. I asked about the wall unit thermostat control and he said that as they began to fail in rooms they were disconnected. Not good. While we were waiting for maintenance the front desk clerk said they were adding 10,000 points to my rewards which I appreciated. When we finally got ready for bed, the pillows were the flimsiest pillows I have ever seen in a Marriott property and we asked for 'real' pillows, which the staff brought up. The pillows they brought up were what the room pillows should have been like. On Saturday we took showers and were shocked that the towels were almost see through with worn tears and rips in them. Again, not consistent with Marriott standards. We were gone for the day and when we got back that night we jumped on the elevator with two other folks before the doors closed - then we all realized - the doors wouldn't close. I went to the front desk to tell the clerk and she said 'yeah, we know' and then went back to using her phone. I asked if they were going to put a sign on it and was told 'we'll get to it'. I told the other guests the response and they were not happy either. We got back to our room and couldn't use any streaming devices because the tv said 'unable to connect to the internet'. We called the front desk and they said they would have someone look at it the next day. We were gone all day on Sunday and when we returned housekeeping had serviced our room which was great - no issues there. The streaming worked fine on the tv so we presumed it was corrected. We were gone most of the day on Monday. When we returned the tv was back to the 'unable to connect to the internet' again. As on Saturday night we couldn't log in to our Netflix, Prime or Pandora accounts - couldn't even get to those screens. We again called the front desk and were again told that someone would check it out the next day and were told they were adding another 10,000 points which was appreciated but it was becoming clear the property had problems and the answer was adding points. A mixed 'solution' We got up Tuesday and I had a folio in my email in-box which surprised me because when I originally booked the reservation on-line it did erroneously (probably my error) indicate a checkout of Tuesday. When I got the email confirmation on March 17, 2025 at 9:17 am I reached out to Marriott and they said I could contact the property directly, which I did on March 17, 2025 at 10:30 am (CST). When I contacted the front desk, I was told they were sold out and we'd have to move to a different room with double beds. I asked to talk to the GM and Franita Tanner (the GM) said that was the case. When I explained what happened on the reservation, she said 'it looks like you booked online' - no kidding - I had just explained all that to her - it was as though she wasn't listening. She confirmed that we would have to move rooms if we wanted to stay. I told her we'd had problems and she said 'I see that' and then went on to essentially say that we were the only guests who had any problems; that the reservation, internet, room AC, pillows, towels, etc. were our issues and nobody else had issues. Wow! I asked her if this property had been given a Marriott waiver from having to 'refresh' their rooms because they were clearly not up to Marriott requirements - she said 'no' Ultimately we opted to stay at another hotel for Tuesday night. Aside from the clerk on her phone and the GM, the staff were all helpful, friendly and polite. The rooms were clearly old - the furnishings were mish-mashed; the only outlets by the bed were one electrical outlet in the lamp on each nightstand - there were no USB chargers anywhere. The pillows, as discussed, needed to be changed out a long time ago. The towels were clearly over-used and should have been replaced. Not sure what the deal is with the internet. We would definitely not return to this property. But for some of the great staff, this would have been a '1-Star' review.

Hotel is clean and modern. Bed was comfy. Room has a fridge, coffee maker, and microwave. Lots of…read morerestaurants within a mile or so. Breakfast had some good choices - scrambled eggs, link sausage, waffles, yogurts, cereals, and baked goods. Would stay here again!

Recently stay at this Hotel for two days. Woke up with bug bites! Looked like bed bugs issues in my…read moreroom. Got worst once home, have to visit Urgent Care, and Primary Care doctor for treatment. Notified the Front Desk, to alert them of the bed bugs issues, requested management to follow-up and requested a full refund. After three call to the Hotel, still no management response. The Front Desk provided contact info and I wrote an email detailing the specifics. After 24 hours, no response. Contacting the Board of Health and Choice chain.

CAMERA IN THE TV We got into the hotel late at night and…read moreour key cards didn't work, and the phone app didn't work , we went down to the lobby and asked for some help and the young guy at the front desk overnights , told us the battery's were dead in the door , he told us to pop the latch when we leave so we can get back in , so our room will be open when we aren't around . we get into the room all of the outlets didn't work and so no one can charge their phone in the furniture overnight. ALSO THEY HAD A FUCKING CAMERA IN THE TV. we searched the whole room to see if there is any more . we couldn't find it, we looked up the make and model an EVERY SINGLE ONE DOSNT HAVE THE "RED SENSOR" we also unplugged it all night and put a towel over it , and in the morning the maintenance dude came up to the room to show us it's for the remote and the tv turned on , then i showed him that it was unplugged all nigand he just acted like didn't understand me after that., we told the front desk and she said the place is being remodeled and that the CAMERA was a tv sensor for the remote

We made a reservation while traveling down I81. The young…read morewoman a very competent,professional employee. Checked Us in,she reported that our room had only 1 card,because they had used all the blanks,for other guests. Our "room" had a non-functioning,dead bolt lock,nice huh?. Shower water pressure,was,non existent. Furnishing, circa 1990, worn chipped, loose knobs, overall in desperate need of an update. The breakfast server was pleasant the selection was good. In summary we have stayed in Hamptons across the USA for iver 10 years and this was barely a 2 star, we wont stay here again.

Great experience at the DoubleTree Harrisonburg. I was coming in for work and we chose the…read moreDoubleTree for those cookies, well the hotel looked fun, and the cookies were a plus. I chatted via the app pre-arrival to see if we could get an upgrade and was able to get into a larger room. Laurie was able to help. Easy check in on arrival via the app. The room was spacious and clean. I walked into a perfect cool temp room. The bed was comfy bed and there was a hot shower. The room had a safe and fridge too. Only downside was the pool was closed for maintenance. I did bring along my trunks but not the end of the world. The service was great here and this is a really nice hotel. A little older but adds to the charm and my room was nicely updated. Thank you, Laurie, and everyone at the DoubleTree for such a nice stay.

Older hotel. Unfortunately, I did not read the details correctly and the restaurant is closed…read moreSaturday and Sunday Large indoor pool area. Would be great to host a kids bday party or sports team. Rooms are updated but musty smelling. May be the storm and that it's a hot July day.

Nice area for a conference. Pretty place. Helpful staff. Easy to find. Can be busy during…read moreuniversity events.

Service at hotel bar, pillows in rooms, cleanliness of bathrooms. Have been customer for 3 years…read moreand it has deteriorated significantly. Tv serice not functioning. The number of patrons listening to the music provided in lobby is 25% to what was last year.

Terrible experience with the GM. As someone who travels for a living and has a schedule changing…read moreall the time to check out a day early to go to another job this hotel wants to charge me fir the night I won't be here. Terrible customer service to Diamond Elite Member. There are many others hotels in the area so I recommend staying away from this hotel.

Our room was great! Absolutely spotless, so clean and new feeling. Our view had the beautiful…read moremountains and fall foliage. The staff was so kind and friendly. Very accommodating! Our only complaint was that the breakfast wasn't great. We came around 9:40 (20 mins until close) and the food wasn't hot so we stuck to cereal. Looked like great options! The coffee was fantastic. Again, LOVED this place. We will be back in future trips.

My husband and I went here for our first anniversary. We had a three course meal. Let's start by…read morethe ambience. It's so gorgeous inside and outside. Formal dining experience. The food was superb!!! The waiter was knowledgeable about the menu and paired wine with our meal. We will be going back soon.

What a lovely treat! This place was just beautiful, quiet, walking distance from town, and the…read morestaff are incredibly kind and gracious. I've never had an experience quite like this one! The last room available in the Inn (the Rose Room) was a lucky last minute booking when we didn't make it as far on a road trip as we thought we could and we were treated as if we were treasured friends or family-not in an overbearing or too-hands on way, just completely welcomed from the start. The folks here really get it! And the breakfast that comes with the stay-oh, my! Don't turn that down! It was delicious!

Nice hotel with clean and quite rooms. Check in was simple and we rested well. The location was…read moreclose to the interstate and there were plenty of food options nearby.

Stayed here for two nights over the weekend…read more Lots of restaurants and shopping close by. I had a king bed with a cute sofa chair in the room. Pillows we're really fluffy and the bedding wasn't warm enough. Breakfast was mentioned when you checked in but it wasn't mentioned you have to pay. That's something important to talk about especially if you're wanting a free breakfast with as much as you pay for the room.