Hotel next to the Rhine. Unfortunately we were in the building across the street which meant a LONG…read morewalk to our room. Good sized room with nice bathroom. Always happy to see a water kettle. The breakfast buffet was big with many dishes. Great location and a nice place to have a drink looking at the Rhine. We had soup and salad.

We don't even use Hilton points anymore, but we chose this hotel because a tram stop is right…read moreoutside the lobby, you can walk along the Rhine, and there are plenty of food and shops nearby. We arrived from Frankfurt Airport on a regional train, exhausted, and check‑in took over 25 minutes. It wasn't busy, the front desk simply couldn't find our reservation. When they finally did, they told us the room wasn't ready yet unless we paid an early check‑in fee. We agreed to pay it, but then they said their credit card machine was down. It took two staff members to check us in, and both seemed very young, newly hired, and unsure of the computer system. There was a manager or more experienced person at the front desk who did not help at all. After handing us the key, neither newbie explained anything about the hotel, amenities, or breakfast options. From the lobby to our room was THE LONGEST WALK EVER. Was I at Caesars or MGM in Las Vegas? It felt like we walked past an entire convention center wing. Our area was quiet, but the beds were too soft, the pillows had an odd odor, and I had to leave the windows open to air out the room. Thank goodness for crisp, cold German air and Lüften!!! For what we received, the hotel felt overpriced. We were jet‑lagged and slept most of the time, and we didn't eat on‑site since there were so many great options near Marktplatz. Pluses: complimentary sparkling and still water, an additional elevator across the street with room access, and a nice view of the river.

Across the street from the train station in Mainz, this place is conveniently located to local…read morewatering holes, bus stops, rental cars, and trains. Plus, it's a little on the swanky side, which is cool. We were on the penthouse level with great views, a wonderful room, and nice upgrades. I especially liked the electronic blinds mounted on the outside of the windows which helped block both the sunlight and the street noise. The breakfast, which was included, was by far one of the nicest we experienced in our two week Euro-trip. An abundance of quality and assortments for different tastes abound for all. Value, location, quality, and service: I recommend this hotel for those looking to find a nice stay at reasonable prices. Go here.

Recently renovated rooms include new beds, bathroom is all new and modern. The frosted glass door…read moreto the bathroom can seem awkward. The air conditioning is a great asset for the few month it is needed. The room is completely sound isolated from the street. Parking is not included, but parking in the public garage gets you use of the public transport system. Staff was friendly and helpful with tourist sights and directions. I will stay here again if I'm ever in Mainz again.

Great price No AC…read moreRooms modern and remodeled We stayed on the street side and regretted it! Noise from street will keep you up till 1 am Restaurant here is very good Breakfast is pricy No brewed coffee In the heart of the city so you get a feel Elevator is a plus

We probably stayed here much longer than we should; eight days, although we were at a part of our…read morejourney where we didn't much want to pick up and move every other day, plus we wanted to learn as much about Mainz as possible. We did a lot of walking, visiting shops, doing laundry, etc. As others have mentioned, Klaus is very engaging, speaking excellent English, plus he helped me work on my slowly advancing German skills. Uschi is less well versed in English, but she tries. The pair also operate the adjacent Specht restaurant in the evening. They also have a dog, Ambela, with whom we fell in love, but then we are dog people anyway. Klaus tried to keep her corralled occasionally, but for the most part she had free run of the hotel and the restaurant. Others might not be so willing to share their environment with her. The beds were single beds, so my spouse and I had to sleep separately. They were actually better beds than a 3-inch mattress on a wood box (not a box spring) might lead you to believe. The wifi in the room (3rd floor - equivalent to 4th floor for Americans) was EXTREMELY spotty. There were large spans of time when the signal in the room was non-existent. And very slow when the signal was present. Klaus tried to make apologies, and said that there were routers on each floor. Signal absence didn't really do much to make that an effective excuse. Fortunately (sort of) I discovered on the second day that sitting in the "lobby" there was an excellent, fast signal, so when I really REALLY needed to post some photos, I could go down there. This was summer, at 50° North Latitude, so sunrise made the room bright by 5am (the windows and curtains were kept open to keep the room acceptably cool). Soon thereafter, workmen appeared. There was renovation being done in the platz on water, gas and electric lines, with the concomitant heavy equipment running. It didn't do much for our ability to sleep as late as we'd like, but that will be only a temporary condition. The platz is fully cobblestoned, so deliveries to nearby businesses, like the adjacent bar were being done by wood pallets on pallet jacks. A smooth surface would not have been a problem. Clattering on those cobblestones was quite noisy indeed, especially early in the morning. As others have reported, we got the "Is it possible to pay in cash?" gambit on our next to last day. Hey, I get it. Credit card companies charge sometime exorbitant fees to process payments. At least we didn't get the "our machine is broken" sob story. We were dubious about being able to acquire so much cash on short notice, and told him so. Klaus tried to be a little more accommodating; Uschi seemed to be pushing him to be more insistent on cash payment. If we had known at the beginning of our stay, we might have been able to work it out. As it was, finding out on the day before checkout, it could not be done. We went to the GeldAutomat that morning, and came up with about a third of the bill. The rest had to be done on the card. Sorry, Klaus and Uschi.

Clean and modern design, but comfortable. Lots of closet space in the room to store your clothes…read more The bottle of complimentary sparkling water was a nice touch. Friendly and accommodating people at the front desk. The breakfast at the restaurant downstairs was amazing with a huge selection, including a small but quality plant-based section. We were there with a huge tour group and they kindly opened the restaurant early for us on the day of our departure flight so we could enjoy one last proper breakfast there. It's not quite downtown, but it's close enough to downtown Mainz that it's easily walkable, and there's lots of transit nearby, so the location is very convenient.

Conveniently located near the Hauptbahnhof so it's easy to head out at the beginning of the day and…read moredo your touristy stuff. Also, it's only a short walk back to the hotel at the end of your touristy day, when you're the most exhausted. The staff is friendly, but is definitely more apt to want to help if you are willing to TRY to speak the local language. The beds were comfortable, and the room was quiet.