We don't even use Hilton points anymore, but we chose this hotel because a tram stop is right…read moreoutside the lobby, you can walk along the Rhine, and there are plenty of food and shops nearby.
We arrived from Frankfurt Airport on a regional train, exhausted, and check‑in took over 25 minutes. It wasn't busy, the front desk simply couldn't find our reservation. When they finally did, they told us the room wasn't ready yet unless we paid an early check‑in fee. We agreed to pay it, but then they said their credit card machine was down. It took two staff members to check us in, and both seemed very young, newly hired, and unsure of the computer system. There was a manager or more experienced person at the front desk who did not help at all. After handing us the key, neither newbie explained anything about the hotel, amenities, or breakfast options.
From the lobby to our room was THE LONGEST WALK EVER. Was I at Caesars or MGM in Las Vegas? It felt like we walked past an entire convention center wing. Our area was quiet, but the beds were too soft, the pillows had an odd odor, and I had to leave the windows open to air out the room. Thank goodness for crisp, cold German air and Lüften!!!
For what we received, the hotel felt overpriced. We were jet‑lagged and slept most of the time, and we didn't eat on‑site since there were so many great options near Marktplatz.
Pluses: complimentary sparkling and still water, an additional elevator across the street with room access, and a nice view of the river.