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    Hyatt Place Lubbock

    3.2 (71 reviews)
    Open Open 24 hours

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    Basic room
    Dell K.

    Very basic , the hotel is nothing fancy. A whole dining room was shut down , washing machine broken (only 1 machine on the 5th floor for the entire place) machines broken in the gym. Green looking pool water. Saw Corporate there , not looking too happy during my 3 week stay . Breakfast is free but not good. Outdoor patio fireplace is broken , has not been working for months they said. Had no issues parking , housekeeping was good , no crime issues when I was there. There's a small coffee maker and a small fridge in the room. No microwave, the hotel has one in a common room to access if you need to heat anything up. Manager was very nice. There's food places walking distance and the freeway is a few blocks away. The college is a short walking distance. I would not recommend this place unless you're going to stay one night and you're on your way.

    Zoe K.

    **COMPLIMENTARY BREAKFAST AND GREAT COFFEE AVAILABLE** We were greeted with great customer service by a very nice guy in the evening and by two very kind women in the morning at checkout Our room was comfortable and had everything we needed for a one night stay Pretty standard hotel, staying here on our way back if we can. PRO TIP: *Bring water for your coffee *They have soft water in the area so it seems the soap doesn't wash off. Sweet dreams!

    M T.

    I always try to end things on a positive note, so I will start off with the "needs improvement". First off, they charge you $7 per day for parking and NO WHERE on the reservation does it tell you this. I wasn't necessarily put off by the fee until the last night of my stay (Wednesday, July 4th), when I returned to find virturally no parking in the front, as it was mostly taken by patrons of the bar next door. Mind you, one of the hotel clerks stated the reason they charge the hotel guests, is so they could legally tow the cars of the bar patrons for illegally parking at the hotel. However, when I told the clerk that there were numerous cars in the lot that did not have guest passes, not one car got towed! So, somethings not adding up here. They serve breakfast until 9 a.m., but when I went down at 8:30 the only thing left was some wheat-looking Cheerio's. Nothing was refilled, its like they set it out and when its gone its gone. If you say breakfast is served to a certain time, then keep things replenished. There was NO maid service during my 3 day stay, and only 1 wash cloth and 2 hand towels were in the room. I did request additional towels and they were provided quickly. The pool was ice cold and didn't look that clean, I honestly couldn't tell if it was truly dirty or just the finish of the pool. The Wifi was OUT 7the ENTIRE time and no notice was given. I was only told about it when I called the front desk to ask if there was a password. Some of the lamps needed bulbs, but they were replaced quick enough. Now on to the good. The rooms are a nice size, with good air conditioning (that does not sound like a freight train) and was clean and a reasonable price. The lobby area is also a nice size. The staff, for the most part, is nice...some a bit more welcoming than others, but no one was rude or unprofessional. The hotel is clean and centrallyl located, and close (15 minutes or less) to virtually everything and is within walking distance to Starbucks and Texas Tech and Jones Stadium. I gave 3 stars because it does allow you to give half a star. Its honestly not a bad hotel, but they need to keep the breakfast area stocked and go back to not charging for parking and get the wifi fixed. I also strongly recommend they put a warning sign at the pool, letting folks know its not heated, because it liable to stop someone's heart when they go in there thinking it heated, and they jump into whats feels like the iceberg that sunk the Titantic!

    Pretty roomy and I enjoyed the layout.
    Robert M.

    Came for a business meeting at the Texas Tech Club and this seemed to be the closest place. In fact, it was very close! The receptionist was very good, engaged and quick. The bartender, who doubled as the receptionist at the time was also good so the staff seemed good to me. The room was good but the pillows didn't work for me. I think it was my own fault as there were a zillion pillows to choose from. The room was roomy and had all sorts of space. Almost over kill for the over night stay that I had. Definitely would stay here again.

    Stained pull out couch
    Robyn Z.

    Very highly DO NOT recommend. This has to be the worst hotel experience I've ever had. The room was filthy- stains on carpet and furniture, mold and hair in the shower, thick dust built up on air vents. Not to mention, I went down to eat at the hotel bar and was told they were out of all condiments (lettuce, tomato etc) and also all internet and TV was not working until about 10 pm. I will never make the mistake of staying here again and honestly think I'll switch hotel rewards if this standard is okay with Hyatt.

    Chris B.

    Don't pay the ridiculous $7 per day parking fee. The bar next door, Logie's, is a hot spot for students and they park in the Hyatt's parking lot. Spoke with the nighttime manager on duty and explained that I had to park 2 blocks away. He stated that he had to call the manager and ask if he could call the towing company. The towing company is South Plains Towing. I called South Plains and they stated that the hotel management never calls to enforce the Hyatt's parking and unless they call, there is nothing they can do. With 150+ rooms at $7 per vehicle, Hyatt takes in $1050 per day per guest but they do nothing to enforce their parking policy. The Overton across the street had a security guy turning Logie's customers away from parking in their parking lot. I think the Hyatt can afford parking security on weekends if they are pulling in $2,000 each weekend. Side note to Hyatt...if you are going to charge $5 for a bottled water you leave in the room, please get Evian instead of some cheap bottle.

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    2 months ago

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    6 months ago

    Dirty, dingy, rude staff. Avoid if you can. Worst experience I've had ever maybe. So many more choices, avoid at all costs

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    3 years ago

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    4 years ago

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    7 years ago

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    2 years ago

    Pool was broken, service was spotty, and shower wouldn't get hot, red roof inn feel to it.

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    7 years ago

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    7 years ago

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    5 years ago

    It wasn't to bad not the greatest the restroom door never shut all the way and when it did I got stuck In the bathroom for a good hour

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    Page 1 of 2

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    Review Highlights - Hyatt Place Lubbock

    The rooms themselves were slightly dated but honestly in really good shape, super clean, and spacious as well.

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