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    Hyatt Place Houston/Katy

    3.1 (36 reviews)
    ModerateHotels
    Open Open 24 hours
    Updated over 3 months ago

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    Bathroom
    Joseph H.

    We've frequented other Hyatt Places and know the vibe and standard that Hyatt strives for all its hotels under the Hyatt Place brand. This location felt different and a bit off. I suspect it's the attitude of how the staff carries themselves; they never smiled and didn't seem friendly. The hotel room itself was clean and well-prepared for our stay. We chose a king-sized bed with a small sectional to lounge on. The bathroom was clean, and ample towels were provided. We were given a room that faced I-10, but we weren't bothered by any car traffic that passed by. The hallways were clean and well-maintained as well. This hotel was a bit hard to get to, though, as we were required to make a U-turn due to how the street median was laid out. There is also one way in and one way out, but plenty of parking is available. The parking area isn't fenced; a small shopping plaza is adjacent to the hotel grounds. We didn't use their pool or gym, but it seems that they have a nice pool and a gym with a variety of equipment. The gym's windows face the pool outside, so there is plenty of natural light that fills the space. As a Hyatt Place, complimentary breakfast was provided, but we weren't hungry, so we didn't take advantage of that. We did see that there were many seating options for anyone who wanted to get work done or needed somewhere to sit. While the hotel itself was clean and maintained, the staff left much to be desired. I wished the staff could have done a better job of making me feel welcome there. It could be a poor management issue that does not boost employee morale. Who knows, but we will likely not return here.

    Coffee station
    Victor H.

    As you all know, I'm a Hyatt guy when it comes to utilizing those name-brand hotels/lodgings for points and benefits. Due to having an assignment in Katy, I decided instead of driving back to my Houston residence, I would lodge here for the week in the first week of September. This location was less than a mile from my assignment so commuting would be much more pleasant. I wasn't expecting much from this location but I was pleasantly surprised upon arriving that Sunday evening and being warmly greeted by the front desk and handed my key and complimentary gift bag. Upon entering the room, it was clean and had a pleasant scent with a work station and comfortable bed. Typical things I expect from Hyatt brands. Breakfast/coffee are tasty and among the better ones compared to other hotel brands and they have plenty of lounges and work areas with USB/power outlets in the lobby areas if you need to kill time. Exercise room is clean as well although some of the machines have that early 2000s vibe with the graphics and buttons. But they still work, thank god. Wouldn't mind staying here again should I be on another assignment in the Katy area.

    I'm at the hyatt of my popularity
    Fox E.

    I've been to the highest hyatts and the lowest lows but this isn't one of either. We've only stayed at three, no actually 4, hotels in the Katy area as far as I recall, and this one was not bad. The price is the only reason it gets three stars. It's not cheap even with the online discount that we got. Having said that the service was nice and the room was lovely, and if it was a bit cheaper it would easily get four stars from me.

    Good morning
    Zoe K.

    ***COMPLIMENTARY BREAKFAST AND GOOD COFFEE*** The other reviews are bad but I have yet to have a bad experience in any of these hotels. I've always received good customer service and my rooms are constantly clean. They've been accommodating wherever I've needed anything and I like the style. The people above our room are heavy footed but so are we. At night, it's perfectly quiet though. I'm not thrilled that they are pet friendly but so far my allergies are ok and I have yet to hear a dog bark more than once or twice Hopefully you'll have a good experience here. Sweet dreams!

    Quintin T.

    I am writing to discuss my traumatic experience at the Hyatt Place Houston/Katy. I was compelled to check out of the Hyatt Place Houston/Katy on November 12th earlier than my November 15th check-out date. On the evening of November 11th, I woke up due to a constant irritation behind my ears due to bed bug infestation in room 204. Immediately, I turned on the light and noticed several bed bugs crawling on the pillows, and sheets. In addition, my partner had bug bites on her back. We immediately brought this information to the hotel's attention and were transferred to another room, but I no longer felt comfortable sleeping at the hotel. Waking up to bed bugs was unacceptable and an inconvenience to me because I had to work the next morning. Though the hotel transferred us to a new room, we switched rooms in the middle of the night. Even after moving to a new room I still could not sleep, due to the feeling of things crawling all over. Please note that the manager was not on site and was told that he would be on site in the morning. The following morning, around 9am, I went down to the main desk to speak with the manager to checkout early, and kept getting the run around. The manager had still not arrived at 1pm; nonetheless, the front desk did their best to help despite the manager stating (via phone) that I would not receive my money back and I would still be charged the full amount. It's almost incomprehensible as to why both my partner and I must suffer when the hotel was negligent. We are now responsible for washing our clothes, throwing away our luggage, and making sure that we do not carry bed bugs back to our homes which would put our families in jeopardy.

    Lobby area.
    Maria D.

    We stopped in for one night on a long road trip. The hotel room was clean and up to date. They also offer a breakfast with a good selection. My only complaint is that the bed was lumpy.

    Nina N.

    My boyfriend and I stayed at this hotel for 2 nights. On the last night, my boyfriend and I woke up feeling a bit itchy and weird. As we lifted up the pillows we saw a bunch of little eggs and what looked like crumbs of sand. We ended up sweeping them off the bed and only was able to take a picture of just a section. Imagine, it was under the both of us and under the pillows, so there was a lot. It was completely disgusting. My boyfriend then walked down to see what we can get done since we were both upset. The lady in the front desk, I believe was named Tammy, but she wouldn't give me a name confirmation. She offered to call the manager and send housekeeping to check it out. When the housekeeper got there all she asked was to change the sheets and we let her know it was on the bed as well as the floor. We then left for breakfast. When we came back we went back into our room and could only lay on the bed for a just a minute before we felt disgusted again. It was not enjoyable. We called the front desk to first ask if we could stay 30 minutes after checkout which she said was fine, but we ended up leaving early because we really couldn't stay in the room any longer. Then we called again and asked if she could call the manager and she said she had already called. We then said we would wait for the manager to come and then she hung up rudely. We went downstairs to ask again to see if she could call once more and she kept saying that the manager was unavailable and wasn't answering his phone. Which I believe is very unprofessional, especially when there are so many reviews that have had similar experiences. As we were talking to her, she even threatened to call the cops on us when we were speaking to her about how else we could go about getting something done since the manager was "unavailable". The lady at the front also left customers waiting 10-15 minutes without being helped because she was constantly walking to the back before getting back on her phone to watch videos by the front desk. We will definitely not be coming back. Not even the Hyatt helpline helps because I've been on hold for an hour. I wouldn't recommend this place to anyone. Our emails have been sent and are reviews are being posted. This incident was very disgusting and unprofessional.

    Bed bug

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    7 years ago

    One of the nicest hotels I've been to. The place is super new, and everything is pristine

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    Ask the Community - Hyatt Place Houston/Katy

    Review Highlights - Hyatt Place Houston/Katy

    . He was relaxed and cool, and just went about his business, as I'm sure there are bigger fish to fry as the welcoming face of your entrance

    Mentioned in 2 reviews

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    I checked into the hotel at 4:00 PM yesterday. At the time of check-in, I informed the front desk…read morestaff that I would be attending a family dinner and would not be using the room immediately. When I returned later that night, I noticed a strong odor in the room. I went to the front desk to request a room change. The staff member on duty informed me that I had only 12 hours to check out and stated she could not assist me. When I returned to the room to collect my belongings, I discovered visible black mold. I immediately reported this to the front desk, but the staff member again refused to provide me with a different room. After waiting approximately 20 to 30 minutes, I asked again about a resolution. The staff member responded with attitude and presented me with only two options: to leave the hotel or remain in the same room. When I requested to speak with a manager, she claimed to be the manager. Shortly afterward--within five minutes--she proceeded to remove us from the hotel entirely.

    Residence Inn by Marriott Houston Katy Mills

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    I was a guest at the residence inn by Marriott hotel in tx…read moreThe apartment suit look pretty and comfortable like the web page description But the house keeping services that he Hotel offers should be better . The hotel offer refresh service every other day start on the 3" day of your stay. full services on the 6 " day of your stay. The next day of my stay the lady cleans I talk with her occasionally and I ask for a brum for my cats if the rooms needs and emergency refresh but the house keeping lady never returned. I went down stairs and ask for my bill and the receptionist told me that we will receive the bill the day of the check out. And when I ask for the cleaning services she just told me that she can gave me the towels instead of send the lady' to clean. I walk through the hall and all the garbage bags were out the door This was awful and unpleasant for me. The lady went to the room and just bring the towels and took the garbage that I already collected. The lady has a bad attitude and didn't do the job that she had chosen with contesy or like a profesional cleanner. I suggest the owner to training all the lady's and talk with the supervisor for this matter. I understand or think that we have the option to reject the keeping lady inside the room to do her job but in my case this lady disappeared and I really need to have my room organized and clean I do like that the toilet wasn't clean for the days i stay at the hotel and I have to ask for all the cleaning supplies I needed for replenished. Outside the door the hotel eventougth looks quiet and beay but the journey at the rest inn was not pleasant for me at this particularly location. Rooms dirty keeping ladys actitud wrong Receptionist unkind Thanks for reading

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    Holiday Inn & Suites Houston West - Katy Mills - Stained furniture

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    We recently stayed here while visiting our son and daughter-in-law in Katy. I'm not sure why the…read morereviews were so low. The hotel is immaculately clean. The front desk was extremely kind and efficient in getting us checked in and making sure we had the rooms we wanted. We were traveling with another party so she put the rooms right next to each other, which was so nice of her. I got a price for one bedroom with two queen beds for $114 from Hotels.com. The hotel could only offer $120 with tax. I would definitely stay here again. The parking lot is very bright and well lit to prevent break-ins. My only negative is that they charge $14 for breakfast. Breakfast should be included with your stay at Holiday Inn and similar hotels in my opinion.

    We got a room with two queens and on the surface it looked clean and tidy. We stayed 3 nights…read more After the first night I asked the maid to refresh the room and get extra towels and they never did. I also asked for a late checkout and was rushed out by two employees prior to the late checkout. The daytime staff was not very friendly. They didn't greet us or offer to help, and when approached, they acted too busy to help. The evening staff was more friendly and helpful. Our room included the breakfast buffet but normally it was $14. The food was mediocre and overcooked. Finally, the floors were very dirty in all parts of the hotel. The room had crumbs by the bed, the elevator was dirty and had liquid spots on the floor for all 3 days, the lobby and halls were super dirty and dusty. Overall this hotel is dirty and unwelcoming.

    Hyatt Place Houston/Katy - hotels - Updated May 2026

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