This one is definitely my go-to for pickup! The aisles service is great -- always attentive and appreciative of customers. More than once I've been met with a little treat like cookies, or a bag with a thank you note and some candy. It's in the details, and those details matter. Always clean and well organized -- I never get lost looking for things. The produce section is always fresh and looking good. They also offer great quality products at good prices, and with the weekly specials those become instant staples in our household. And honestly, they've become our go-to for "let's just order food" nights too -- the variety of their Meals To Go kitchens makes it even easier, especially with the manager's specials making it an affordable call. And those fuel savers? In this economy, they go a long way and keep me coming back! read more

Hy-Vee - Grocery Near Me - Kansas City, Missouri

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I have been a loyal Hy-Vee customer since 2002 across at least six or seven different locations, and I have consistently been very satisfied with your products and service. However, I experienced a situation today that fell well below the standard of customer care I have come to expect from your stores. Earlier today, I inadvertently purchased Straight whiskey instead of Bourbon whiskey. Upon realizing the mistake roughly two hours later, I called the store's customer service desk at 4:09 PM to inquire whether I could return the unopened bottles. The representative who answered assured me that a return or exchange would be no problem as long as I provided my receipt or Hy-Vee Perks card. Based on that assurance, I drove directly to the store's Wine & Spirits department. The employees there directed me to the main customer service counter. When I explained the situation to the associate at customer service, she immediately became defensive and firmly stated that returning unopened alcohol is illegal in Missouri. When I mentioned that I had just called to confirm the policy--and showed her the call timestamp on my phone--she claimed she was the one on duty at that time, yet continued to insist it was illegal. A quick check of Missouri state regulations confirms that returning unopened alcohol is not illegal. What was most concerning was not just the misinformation, but the lack of professionalism. There was no apology for the miscommunication or the wasted trip. Furthermore, as I walked away, I heard the associate and another team member laughing. Having worked in customer service for 40 years, I understand that mistakes happen, but disrespect and outright dismissiveness are unacceptable--especially toward long-standing, loyal customers. I am bringing this to your attention in the hope that it will be addressed with the staff involved to prevent other customers from having a similar experience. read more

They made a charcuterie board for my daughter's wedding on one week notice. Patty in the deli is amazing and I will keep coming to her for all my charcuterie needs. read more

Hyvee is always a breath of fresh air. I subscribe to their annual free grocery delivery program. I use them constantly, as it's such a good deal. I can get food delivered in as soon as a couple of hours. It's so handy, when making plans last minute, and being able to provide a decent dinner for last minute guests. If I ever have any issues with the order, I know that all I have to do is call the store and they'll take care of it right then. I never have an order they can't resolve for me!!! I highly recommend their service!!! read more

64th st & I-29 They don't do rain checks. My husband just stopped to get distilled water for his sleep apnea machine. Couldn't find it, asked Multiple employees,no help... Really.... read more

Grocery pick up has been wrong 3 times in a row. When I asked for replacement items over text and it wasn't there, they told me to physically go in and get it. Of course the replacement items I asked for were there. If you want anything in multiple quantity, you will only get one but charged for more. After going in for replacement items, I had to go around and ask for refund of another thing that wasn't there...last time, I asked for a spaghetti squash and got a cantaloupe but only found out by the time I was home :( ... It's a really flawed system - just don't do it!!! read more

I've always gone out of my way to shop at this store, even though it's 25 minutes from my house. It's the best grocery store in town with a great selection, and I usually spend quite a bit of money here. But after tonight's experience, I'm questioning if it's worth it. I stopped by for a few essentials and ingredients for dinner, spending around $260. When I got home and started cooking, I realized an entire bag of groceries was missing. When I called, I spoke to a gentleman who confirmed my bag was still at the store, explaining that the cashier hadn't given it to me. Unfortunately, he offered no apology or empathy for the situation--even after I mentioned I was in the middle of cooking and live 25 minutes away. My husband ended up driving back to get the bag, and he was met with the same lack of concern from customer service. The employee reiterated that it was the cashier's responsibility to ensure customers receive all their bags, but again, no apology was offered. When my husband politely suggested an apology would be appreciated, all the employee could say was that he would "speak with the cashier." It's disappointing because while the store itself is great, the customer service clearly doesn't live up to the motto, "a friendly smile in every aisle." Great products and selection are important, but customer service matters, too. read more

Instead of ready to eat burgers, as the picture shows, these are raw patties that you get in the meat department. I went there expecting to have lunch and was told those burgers are sold in the meat department only. I sent a message to corporate about this and they replied that they forwarded to my local store. I have not heard back from the store yet and I'm curious how they will handle it. It sounds like bait and switch to me. Nowhere in the ad does it say these are raw patties read more

Hy-Vee - They have an ad showing two burgers for $5. I thought these were in their market grill ready to eat. - Grocery Near Me - Kansas City, Missouri

Absolutely love the floral department! My husband sent me flowers at work and not only was the flower arrangement stunning, it was delivered at the time he requested. And when shopping, you can't beat the "just because" selection either. $8 dozen roses that last for 2 weeks and are gorgeous! read more

Hy-Vee - a vase of flowers on a table - Grocery Near Me - Kansas City, Missouri

Best grocery store. Ever. I get a lot of my meat for smoking at the hyvee meat department. Wide selection and great quality! read more

Hy-Vee - a grocery store aisle - Grocery Near Me - Kansas City, Missouri

Ben L at the sea food counter really helped my girlfriend and I with our shrimp needs. Guy knows his stuff, was friendly, and was enthusiastic to o help us make the right call for our dinner tonight. Really makes me happy to see someone with such knowledge and enthusiasm there to help guide costumers towards the purchase they want. read more

Hy-Vee shelves are always empty and then scams their customers by running Big Sales for 3-4 days and then they run out after one day and no rain checks, they never order enough Sale Items This happens all the time, it's a scam to get you in their store to purchase all regular priced products. Going back to shopping Price Shopper as they always have the Sales Items through the time they advertise for and shelves are always full. read more

At least 50% higher than other stores. Cheapest dozen of large eggs is $5. At that price it's much better deal to shop at Aldis down the street or buy in bulk from Costco or Sam's. read more

Hy-Vee has done an amazing job adapting to the changing landscape of Covid-19. Adding in a robust pickup and delivery operation. They have recently remodeled this location and it's modern look and feel instead of the dated 90s look from when the store originally opened. However, some of those changes resulted slower check out times due to reductions in actual cashiers checking customers customers out and reliance self checkout. While all the employees are still very helpful most if not all are absent from the floor during operating hours except the personal shoppers. read more

Very poor customer service. Took me over an hour to speak to a manager, was told countless times by employees they didn't know how to do something and have wasted so much of my time just to get them to do the right thing. Which they still haven't. I completely give up and will never step foot in another Hy-Vee that is how disgusted I am with their customer service and management team. But at least (as I was told by the store director) they will use my experience for a training tool. Glad I could help train your employees. Where is my compensation for developing this portion of your training??? SMH read more

HY Vee Pharmacy at 64th st. and I 29 kansas city. This is such a poorly run business who make many mistakes as well as the same ones over again! Can't even believe it. read more

I love HyVee and everything about it. In the past I've have had a bad experience with only the Chinese food in the deli area. So I thought I'd give it another try today. Well I should of stayed away ...the service was very rude and worse than my first experience. Very unhelpful and rushing to get my order even though I was the only customer at the counter. The food was ok but I have no idea what it was he wouldn't tell me... read more

Love this HyVee, always clean and they just did a remodel! The only bad thing is now I get lost, but they do have employees that are willing to show and take you to a specific spot which is nice. Also they have a Starbucks! Self check is great too! read more

This hyvee has the worst pharmacy I've ever encountered. Hot food is constantly running out of everything. Employees are friendly (except pharmacy) read more

Reviewing their store but also their Meritas Express and Pharmacy all in one. Came here because I had an emergency health prob, got check in pretty quick and was very helpful and took their time for me to make sure I was diagnose correctly. I really like how caring the Nurse/Doc was. Pharmacy staff was friendly and good with the service too. After that, went shopping since I was in the store already. I love the cost, and fresh products they have here. Also very clean and nice cashiers too. read more

Let me preface my review with this: I got married a couple of months ago & undoubtedly wanted a beautiful and chic wedding. However, I'm realistic and didn't want to get caught up in the wedding hype and spend ridiculous amounts of money when I could make smarter choices to achieve the same feel without breaking the bank. I also knew I didn't want all the stress of DIYing flowers, so I met with recommended florists. While they all had great options and seemed nice enough something felt off.. maybe it was because of the crazy price quotes for simple arrangements (hydrangeas, roses & babys breath)?! But all of that changed when I met with Jennifer, the floral manager, at Hy-Vee. I contacted her and we set up an appointment. We reviewed my wants, dislikes, examples, budget etc. Following the appointment she made a couple of floral samples for centerpieces, boutonnieres, corsages and bouquets for me to take a look at. They were amazing!! She captured exactly what I was looking for and I was so pleased. She worked quickly to get me a quote on the flowers that I liked and even made suggestions for alternatives when I inquired. I cannot put into words how beautiful and of high quality the flowers were and how easy it was to work with Jennifer. She made everything so painless and it all turned out even more beautiful than I could have imagined. The best part was that I actually spent less than I budgeted for because of her suggested alternatives. I achieved the same look and spent approximately $400 less than the lowest quote from other florists. I am SO impressed with Hy-Vee's floral department and hope that other brides start looking to utilizing their services. I achieved a simplistic yet chic look at a very reasonable price. And, if I may so myself, they were by far the prettiest flowers I've seen at a wedding in the past year! read more

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Nice place where you find fresh and good food To eat while shopping ! Always love Hy-Vee for groceries shopping . read more

Hy-Vee - Good place to have dinner or lunch time while you shop . - Grocery Near Me - Kansas City, Missouri

Stopped here on the way to the airport and I thought I had died and gone to grocery store heaven. I could have stayed for three hours. Hell, I spent 30 minutes just twirling around in the fresh baked bread aisle. The prepared food was something out of Caligula! The pasta was the same selection you would find at an Italian grocery! I also love Hy-vee because they have an excellent organic section. The employees must be getting bonuses to help customers because they really are happy about working! I make up weird things I cannot find just to keep them challenged. I was really down on Hy-Vee after a few bad experiences at the store in Mission, but now they are back on my favorite's list! read more

Hy-Vee - Nice everything at this store! - Grocery Near Me - Kansas City, Missouri

Poor selection of products with staff that doesn't know where anything is located. Cleanliness is lacking.

There isn't an option to review this Hyvee's new gas station so I am putting it here. It is right across from where I work so it is very convenient but they are horrible about leaving things on the shelves that have expired. I've had multiple instances where I went to grab a drink and I didn't think to look and when I got to work it tastes weird. They were doing good after I mentioned it to a worker but then I grabbed a new drink today and this one was front and center and expired in Nov. I understand that they are new but come on. I shouldn't have to look past drinks that are 3 months past their date to find one that is good. I have only had this experience with the drinks so I am not sure about the snacks and stuff. read more

Hy-Vee - Drink bought on 1/24/22 Expired on 11/1/21 - Grocery Near Me - Kansas City, Missouri

I visited this store today looking for an alternative to the store HyVee chose to close on N Oak Trafficway. What a mistake! The checkout person was not only totally not able to handle his job but was also very rude to me. His words were "Sir, I'm going to have to ask you to load everything back in your cart & take it to another heck out line." No damn employee of this store nor any HyVee store is going to tell me they have to have me do anything!!! I am the customer here! I promptly let him know that and walked out leaving a $60 grocery order on his check out line belt, As far as I a concerned HyVee can leave the Kansas City area and go back to Iowa... I am not returning to their shit-show stores read more

I am no longer going to be shopping with Hy-Vee Aisles Online if I can avoid it. Nearly every order has something missing that I was charged for (and that WAS in stock) and I have emailed them 4 times with no response over the last month. Plus, the people who text me about something out of stock IGNORE my reply about what to substitute it with. I have screenshots. I emailed the screenshots to Hy-Vee. NOTHING in response. No wonder they're having so many layoffs. They must be tanking because they are becoming garbage. read more

I like Hy-Vee the best out of all my local grocery stores. If I'm only going one place on my grocery excursion, it's going to be this Hy-Vee. They have a fabulous deli and bakery. I'm dying to try their little restaurant, but I never have the time. It's THE BEST place to go with a toddler. You can get them a free piece of fresh fruit (banana, apple, or clementine), grab them a piece of cheese from the deli, get a free cookie, and a bread sample... My 2 year old loves it! The snacks really help her get through the shopping. This store has everything you need, every day groceries, a great health foods section, all the toiletries, pharmacy, baby items, pet things, flower shop, and a post office as dry cleaning station! I love this place. Last compliment, they always have enough checkers to get you through in a timely fashion. Thanks, Hy-Vee. read more

Hy-Vee - Grocery Near Me - Kansas City, Missouri

I love this HyVee! I have spent many days in their dining area studying! The cashiers are friendly. The store is CLEAN. The salad bar is fresh. The Italian Deli is delicious, and you get giant pieces of pizza! I can't wait to throw a party, I will use them to cater! LOVE YOU HYVEE!!!! read more

It's well organized, tons of fresh produce and the meat department is stellar. We're frequent shoppers here for picking up little things for dinner or everything for a grilling night. I've never been disappointed. Usually they have the line situation pretty well controlled but last week it was a little bit of a cluster. Overall, this place has everything you're looking for though. read more

I have never had a pharmacy treat me so rudely. Cancels prescriptions without telling you why. They then proceed to have mix ups and can't keep there stories straight. I would recommend taking your business somewhere else. read more

I'm sitting here in the dining area, eating a salad. It's my first time here and I'm going to go ahead and give it 5 stars. Upon walking in the doors for the first time, the place is huge. I've spoken to about 5 employees since walking in and they have all been wonderfully nice. The bathrooms were very clean. Oh, I just finished my salad and someone cleared my trash for me. That's service! read more

Get what ya need. Oh man, how I have missed having liquor in the same store as your groceries... Appreciate the little things! read more

Service at the pharmacy is absolutely horrible. I've been using the pharmacy for a few years and I can count on one hand how many times they've successfully filled my medication. You'd think the pharmacists would know what medication they are selling to their clients but every time I call for a refill or prescription request, the people helping me can't even pronounce the names or find them in the system. More importantly, this is a business that deals with people's lives and health. There is not much room for error in that. I can understand simple mistakes but this pharmacy needs to be held accountable for the countless number of arrogant and irresponsible actions that are affecting peoples lives. I have been attempting to fill a medication for two weeks now, and just a few days ago had to visit the emergency room because I couldn't go any longer without care. This is my final breaking point. Unless the service is improved, I can guarantee I will never be using this pharmacy again. read more

This store has the best salad bar! The offerings, both vegetable and fruit, are always so fresh and tasty. They have both a dine in and carry out option by the pound but also offer a flat price for all you may want to eat when you dine in. This is my favorite grocery store salad bar in town! read more

Hy-Vee - Grocery Near Me - Kansas City, Missouri

I ordered a thanksgiving meal for 2 and what a mistake I made. The turkey was preprocessed (made out of the same process they make hot dogs but instead of pink slime it was white slime), the green beans in the green bean casserole tasted like they came out of a can, the mash potatoes tasted like instant.... I had to apologize to my guest for this awful "food". I'm very disappointed in Hyvee. I would give no stars had it not been for the nice gentleman who helped pack my order. read more

I am really getting sick of this store! They are constantly running ads for stuff they DON'T have in stock. Today, 9/28/2022, I look at their 'Wild Web Wednesday' ad that is running in their application and it says that 7-up 6 packs are .99 limit 2 and yoplait yogurt is .19. Great, I drive all the way down there, get the stuff, get to check out and am told that they are NOT on sale. I run the Hyvee 'Wild Web Wednesday' ad thru the app to show them and then at the end they say, that was for the 21st. What the hell!!!! Why is that ad running thru the Hyvee app on the 28th if it is not valid? Typical crap from these guys. I am in the Kansas City area and was at the Hyvee just off I-29 and Barry Road. That store is terrible. read more

Just had breakfast at the Hy-Vee on Barry road and it was filthy the trash was overflowing and all the workers were had their frowns on it was disgusting. read more

I used to enjoy shopping at this HyVee ever Since I moved to the area 9 years ago. The past several months, this store is no longer a pleasure to shop at. This store is too crowded. whenever there is a good deal to be had, this store sells out to quickly. HyVee no longer issues rainchecks on their 1 day deals. The clerks and managers at the customer service desk are not very friendly here. I miss the days when HyVee boasted about a helpful smile in every aisle. This store could care less thst I am going to start shopping at a nearby Price Chopper grocery store. read more

If you want a giant big box grocery store with 100 varieties of everything, then you've found it! I think you could fit 3 or 4 of my every-day markets in the footprint of this store, and their selection reflects that. Just oodles of options. The store is clean and bright. Prices are definitely fair. I find myself geeking out at the affordability of certain items when compared to my more boutique regular market. Yay for typical grocery store stuff. So why was I even prompted to write a review? Their hot food section! So, sometimes I can be a bit of a fat kid. I'm not gonna lie that most every time I stumble into this market, I reward myself with a slice or two of their pizza. That shiz is good, AND it's reasonably priced. In fact, most everything I've had from their hot food area is legit, including their Chinese food and their macaroni salad (which yes, I know isn't hot....just shut up, ok?) I know a number of people who work in the area that go here for lunch. Typically I'd make fun of people for having their big lunch spot be a grocery store, but in this situation I get it. Now, if only they'd make me a macaroni-salad-pizza. read more