I'm Tammy from California, I spoke with Joy to tell her that my wife's birthday was the next day and if she could do a nice floral arrangement for her and have it delivered the next. My wife received them and said they were beautful and very pleased how fresh the flowers were, Thank you Joy for hooking me up! read more

Ordered flowers over the phone an hour before I needed them for my grandma who was in the hospital . Very nice lady answered the phone and explained all my options and price ranges. I gave Rob free range within my price point and he did not disappoint!! Beautiful arrangement!! Just gorgeous! Would recommend over and over. read more

Absolutely excellent florist! I've ordered flowers through Rob four times and they were wonderful every time! They were always delivered perfectly on time and lasted for well over a week. Make sure to use this place if you ever need beautiful flowers on time with zero hassle! I was actually kind of happy when my girlfriend started working in St Joseph again because that meant that I could get her flowers from a place that I can trust. read more

Hy-Vee Flowers by Rob - Florists Near Me - St. Joseph, Missouri

I ordered flowers to be delivered on my friend's birthday, but the shop failed to deliver them. It's their policy to call recipients before the driver is sent to make sure the recipient is there. I'm sure several florists have the same policy but I think it ruins the element of surprise for the recipient. My friend doesn't monitor his cell phone constantly like most people, so unfortunately he missed the florist's call and therefore the flowers weren't delivered. If I were the shop manager and saw that the order was for a birthday and that the recipient's address was a five-minute drive from the shop, I would have sent a driver anyway. I normally use Teleflora, and actually had a good experience with a different florist who delivered to the same address last month. This time, though, I thought I would order directly from a florist because I imagine Teleflora takes a cut. So much for trying to help the small business owner. I spoke with the manager and he was respectful and listened to my concerns, but their customer service in general leaves much to be desired. I will not use this florist again. read more

I recently ordered flowers to send to my wife for our anniversary. I ask for them to allow the designer to be creative. Indeed he was. Absolutely beautiful arrangement!! My wife loved it, and I loved Hy-Vee Flowers by Rob for taking such good care of me. I have always been pleased with the flowers I order from this florist. They are the BEST! read more

This business is run by incompetent people who blame the customer for their blatant failures and do nothing to compensate for the grief they cause! On Dec. 21, 2017, I placed an on-line order for a Christmas floral centerpiece, T127-1A "Christmas Wishes" through their "Hy-Vee Flowers by Rob" web site. This is a "Teleflora" arrangement. It was supposed to be delivered to my uncle and aunt on the 22nd. I immediately got an e-mail "order confirmation" with all of my ordering and billing information, including the last four digits of my Visa number, and the recipients' names and delivery address. Everything was correct, so I felt confident that the transaction was successful. However, on Dec. 27th I found out that my uncle and aunt never received it. I called Hy-Vee Flowers by Rob and spoke to "Susie" who could find no record of my order, even with the confirmation number. She said she would check into it and call me in the morning. I copied and pasted all the order information from my "order confirmation" into their online contact form (they do not have an e-mail that you can forward to) and e-mailed it to the business. Susie called back the next day to say that she had checked with Teleflora and two other florist services but had found no record of the order, and had no clue what she could do about any of this. She then turned me over to "Shirley" who claimed to have worked there thirty years. Apparently in those thirty years she has learned nothing about business, online ordering, and especially nothing about customer service / satisfaction or making amends when you/the business you work for screws up. Instead, Shirley proceeded to make excuses about "computer glitches" and that "they happen all the time" there. With Shirley in charge, I'm sure they do! I pointed out that it was their business that dropped the ball by sending me an "order confirmation" without fulfilling the order, and asked how she was going to compensate for this. Her response was that she could make up the order and deliver it a WEEK LATE at FULL PRICE! I told her that was NOT compensation! I said that a discount for their failure and my inconvenience would be compensation. She refused, and rudely told me, "It's YOUR FAULT because YOU failed to complete the order." I pointed out AGAIN that I had in fact "completed the order" because I had received an "order confirmation" complete with an order number. She then blamed me for not calling the shop "to confirm that your order went through." So, beware that an "order confirmation" from this business means NOTHING! The onus is on you to make time in your work day to call Shirley and Susie and sit around on the phone while they bumble around looking for your order! I placed two other floral orders--NOT BY TELEFLORA--to other states the same day, got e-mail confirmations, and my recipients got lovely arrangements that made them very happy. I did not need to call their shops to confirm that their e-mail confirmations were in fact real confirmations. This is one of the worst, most shocking customer experiences I have ever had. I understand that mistakes happen. However, normal, decent people working at reputable businesses apologize, accept responsibility and attempt to make amends to their customer, they do not make up a list of idiotic reasons to blame the customer and refuse any gesture of compensation. There are other florists in the area that I am sure can do much better than this. I STRONGLY advise staying away from Hy-Vee Flowers by Rob, especially for on-line ordering, and avoiding Teleflora! read more