We contacted Hope's Landscaping in July 2018 for an on-site consultation. We had an aging deck…read morethat was getting little use and wanted to know what was possible if we were to replace it with a brick paver patio. They promptly set up a visit and Ernie came out and checked out the area. A day later, he came back with a vision for what was possible (we literally had no idea what to do and were relying on the opinions of contractors). He explained what would fit the space best, what sorts of things would detract from the space, and the best "bang for our buck." He was open with his pricing, laying out all the details of what was included, discounts, etc. We decided to go with them to: 1) Remove the deck 2) Remove two older raised garden beds 3) Remove an area of pea gravel separating the raised garden beds and deck. 4) Create a two-tiered patio, with curving edges, that steps down to a built-in fire pit and a half-moon style stairs leading up to the adjacent sun room. 5) Put in garden beds edging the patio with custom plants. 6) Finish the area with sod. What followed is the only "less than 5 star" part of my review. We were told a start date of August 25, contingent upon rain and other projects; we completely understood. Late August came and for a couple weeks the communication about the project progress came to a standstill. It took about 3 weeks of voicemails and emails to finally get a response and explanation about the delay (health issues with crew members and some weather delays). I expressed my concern about simply improving communication and from that point forward, we had no issues with the office folk, Ernie, or anyone at Hope's. I think it was simply that they were overwhelmed at the time. Because of the delays, our project ran into a winter "pause." The deck was torn out late fall in 2018, and then in April, the work on the space truly began. One thing that we were VERY impressed with was the thoughtfulness each and every day by the work crew as they packed up to leave. They would pick up the area, organize any tools or bricks, blow off the patio, etc., just to make it "look nice" until the next day, even if the area wasn't even close to being ready for use. When the project got close to being done, Ernie met with us regularly again to discuss the garden beds, finishing the project, and other details. We were given a list of plants to choose for the garden beds (custom listed and appropriate for the shadiness of the areas), and Ernie was receptive to my wanting to create (on my own) a small in-ground strawberry garden (in the pictures, this is the rectangle of bare dirt not covered by the new sod--Ernie gave his opinion on the size and placement of that bed so as to not detract from the appeal of the patio and other beds). All-in-all, we would hands-down recommend Hope's Landscaping, especially if you "lack creative vision" like we did. Ernie has a talent for creating a project FOR YOU and FOR YOUR SPACE.

Ernie came out on time. Work was done professionally and expeditiously. Communication was…read moreoutstanding. I would hire them again. (they graded, laid sod and made planting beds in our back yard after we had a pool removed and deck replaced)

Nick and his team installed a French Drane to help with flooding in our backyard. They were very…read moreprofessional and helpful. I highly recommend them.

I have been with them for the better part of 15 years or more. Great landscaping and lawn…read moremaintenance. 5 star rating. I would give them more stars if there were any to be had. Good value for the work always on time. Great for the buck.

One of the best in the area! Joel is very professional, friendly, and delivers exactly what you are…read morelooking for. Excellent experience, highly recommend!

Update to no response from this business to incomplete work at my home. Joel professionalism is not…read moreexistence and real disappointment (tag as a loser) with no shows at my home, excuse after excuse after excuse.

Ware designed and built a berm in our yard with a variety of trees and plants. We could not be…read morehappier! Every person we worked with was knowledgeable , personable, and patient. Greg, Head of Sales, visited our yard and listened to what I needed. He even walked with me to a yard in our neighborhood that had a berm I liked. His design is beautiful! Gabby and Di are two employees who worked with us on scheduling and other various office tasks. They were very patient and personable. Aaron and Geronimo, two landscaping managers visited our home repeatedly checking on final plans and during the installation. And the crew was fantastic! They went above and beyond. Every step of the way this company made sure we were happy with the project. The cost was very reasonable. We highly recommend Ware Landscaping!

i called for an estimate to bury my sump pump. They told me any job like that is a $4000 minimum…read more wow! Found a licensed plumber and licensed in drains to do it for less (he charges $42 per foot). Not sure why they charge so much without seeing the job

Review is based upon customer service not the work performed since we never made it that far. I'm…read moresure they do 5 star work, but here is my story. Jim is the consummate professional. He showed up to evaluate a remodel for our front yard. Jim is very smooth and highly professional and very knowledgeable. He did his evaluation of our front yard on September 6 and said he would get back to us with plans and an estimate in a week or so. After no word for several weeks we reached out to his office and they responded by saying someone would be in contact for a presentation. That was September 22. Still heard nothing back. In Early December, we called back to his office. Didn't get a live person but left a message stating if they were not interested in our project just let us know so we could move on. Well now its January and still no response. I'm sure he does great work because I've seen his projects and completed work. It is high quality and beautiful. I suspect our project wasn't big enough for Jim or wouldn't generate enough revenue for him. And that's ok, but have the decency to get back to us and tell us. This is a quote from their web site: Jim Rose began his landscape experience as a young man working on his parent's patio at the age of 17. Jim realized quickly he had what it took for quality craftsmanship and detailed design. He went on to earn a degree from Eastern Illinois University in Science. During his college years, he continued to do small landscape projects using the skills he learned while working in the industry. His attention to detail and quality workmanship were evident even during those early years. With much prayer and thoughtful encouragement from his family, he chose to try his hand at self-employment in the Green Industry. It makes Jim seem like the all-American guy. But I guess for some reason he chose to never respond back to us. Thankfully, we have choices and I guess we will look for someone else who is interested in us little people. Funny thing, we were actually prepared to spend a lot of money to redo the entire front of our home.

It's been almost 2 months since our front yard was transformed by Jim and his crew and it has…read morealready brought so much joy to our lives. We moved to the suburbs about 3 years ago and I am pretty useless when it comes to anything close to landscaping having spent all my life in big city high rises. We live on the Dupage river now so if there was anything we would have wanted to spend money on, it would have been the back yard but my frequent annoyance with our driveway and my incorrect assumption:) that it would be a smaller project lead us to Jim Rose. We went with Jim even after paying another company $2500 in design fees as in the end it boils down to your comfort level and Jim's confidence, flexibility, creativity and easy going personality won us over. It started with the design and budget. We tried to negotiate into our ball park and in the end we ended up spending 6% over our budget mostly because we changed our mind on something or did not account for certain items such as light fixtures and sprinklers. The job included a complete transformation of our front yard, removal of concrete (an external gut job)new pavers, expansion of driveway, a new custom mailbox, lighting upgrade, sod, a front paver patio, new plants/trees, sprinklers .... The Works. All this cost us a fortune and Jim was honest and upfront that his services are not cheap. Our main surprise was that the personable small business approach underscores how big an operation he is running. JR has most of the workers on payroll so there is very little subcontracting hence getting people to come over to address any of our concerns was painless. Jim was extremely responsive and we interacted via text and phone calls. Our front yard is now the centerpiece of our neighborhood and almost all the neighbors have stopped by completing us on a beautiful job. If you are like us with very few creative ideas-about what you want and looking to put your faith in a reputable company that takes pride in their work then Jim Rose is your guy. I have posted some before and after pics that certainly don't do full justice to this art work given my bad picture taking abilities on my phone. Also, apologies for the long review but i hope that it can help someone who is about to spend 10's of thousands of dollars and picking the right company is the most important decision in this process..

We worked with 1st Impressions Landscaping to help jazz up our front yard. The designer was really…read morefun to work with, and provided various options based on our taste profile and to help drive more aesthetic value with plants. Knowing we are busy new parents too, the designer made sure to suggest plants that require minimal care, which we definitely appreciated! John and team did the install, and the team did a standout job. They were willing to answer all our questions, and they walked me through all the work done so I could ensure everything we aligned to with the designer was completed. Overall, an honest company that treats customers like family. We can't wait to work with them again as we prep our backyard!

Laura and team were great to work with! I appreciate her willingness to revise our plans until we…read morehad something that was beautiful and in our budget. The install was quick and the results are gorgeous!

CMS Landscapes did an outstanding job on our patio, outdoor kitchen, firepit, front porch…read morehardscape, landscaping, and lighting. Their design, execution, professionalism, and pricing transparency were at the highest level of any contractor we have worked with. From the start, Scott and his team listened carefully, offered smart design ideas, and communicated clearly throughout the project. The work was done with real craftsmanship and attention to detail. Every element -- the patio, outdoor kitchen, firepit, front porch, landscaping, and lighting -- feels connected, intentional, and beautifully executed. Just as important, there were no surprises. CMS was clear, organized, and transparent on pricing, timelines, and expectations. Their lighting work deserves special mention. It completely elevated the finished space and made the entire yard feel polished, warm, and usable at night. They have also been excellent with ongoing maintenance and follow-up whenever we have needed them. The quality of their work was obvious not just to us, but to our neighbors. After seeing our project, four homes next door and across the street also hired CMS for large hardscape and outdoor kitchen projects. We are thrilled with the finished space and would highly recommend CMS Landscapes to anyone looking for a first-class outdoor living project.

We had a problem with some previous work that this company did for us... We repeatedly called,…read moreemailed, texted and never received a response from Scott Aside from empty promises of coming to fix the problem which never occurred Last weekend we saw this company was doing work in our neighborhood... So my husband went over and talked to the project manager. He said yes I will come right over and check out the concern.... Never showed up we were at the house all afternoon/evening So incredibly disappointed in the lack of customer service, responsiveness and willingness to fix a problem. I recommend looking elsewhere... We have been extremely disappointed. Not sure how they keep getting work with this type of poor customer service... Once they got our money they never looked back

Customer care, understanding, service and quality always 110% ! Follow-up and value a plus.read more

Conlin has damaged trees in our backyard, destroyed our wooden fence, and damaged our grass and…read morehelped themselves to our lawn. They do whatever the person who pays them asks them to do with no concern towards the adjoining neighbour or the law. So they drilled rock into the back of our neighbor's yard to make it more dry during the pandemic and took out every single one of our fence posts ($2000 to rebuild fence). They leaned over our back fence and trimmed our back trees to the point that one became a tall stump with no top (it still exists, as a tall growing stump). And, they've trimmed my beautiful Maple tree on our side yard to the point that it started to lean on our garage, once again with their workers leaning over the fence line. I had to hire a service yearly to try to balance out their trimming, but they lean over my fence line about 3 feet into our tree and leave the tree branches on our side. I don't know if they know anything about Illinois laws regarding tree trimming--I'm guessing not. The icing on the cake was seeing their men on my driveway treating my front yard, without my permission, on camera, only because my neighbour (who has residency in Turks and Caicos Islands) asked them to put weed killer on my front yard. Unethical company. My tree company will not touch trees belonging to the neighbors. They've also installed a sprinkler in our front yard (?!) I had to put in a front yard fence to keep them off my lawn. I now have outside cameras and I've given them notice that I'm recording their workers (who of course all don't speak English no offence) trespassing on our yard. I get it -- neighbors can be not so great, but it's amazing what this company will do, in the name of making a buck. It's not like any of this would have happened if a normal landscaping company with ethics was doing the work. Something really is "off" re this company and when I try to speak to their workers, none of them will speak to me. I have to contact the owner every single time via phone or email. Who leaves workers with a tree elevator that lifts them up, with no English speaking person on the crew, and then they're lifting the person over the neighbor's fence to trim the neighbor's trees and I have zero time to even stop them. They only stop, actually, if you start videotaping them. And, then, they wait, and continue, if they think you're gone. Anything goes!