Brockwell has been working with my husband for over 10 years now. They are the best. Bruce is kind…read moreand always on time. They are reasonable with their prices as well. They are the only septic service company that I would recommend.

Beware! Now that Brockwell's is a Wind River Company....Wind River does not operate with the same…read morelevel of service as Brockwell's. They are just another huge corporation that's acquired a local company that doesn't care about their customers. I have screenshots from their website when I booked my septic pumping that show 01-06 inches of digging is free yet, when the invoice came, I was charged $51.50 for 01-06 inches of digging. I've been calling for TWO WEEKS trying to resolve the issue with the invoice & customer service can seemingly do nothing. They "file a ticket" & say I'll receive a callback...yet no one ever calls back. This should be a simple, straightforward issue to resolve but they clearly just don't care. I've also had to wait on hold 20+ minutes whenever I've called customer service. My experience with Wind River has been extremely frustrating and again, not at all the same experience I had with Brockwell's when it was still locally-owned the last time I had my septic tank pumped. I would not recommend using Wind River because if you have any issues, they certainly do not seem to care enough to fix them!

They did a beautiful job building my new alternate septic system and drain fields. I got to watch…read morea little from a distance. very professional and offered simple explanations for my understanding. Nice folks. Looks like a beautiful job. Hope the grass grows greener over the septic fields like they say! I need some grass.

From the owner: Parsley Septic Tanks Inc. has been family owned and operated since 1963. Mike and Everett Parsley…read moreare the owners and continue to operate the company that their father started. Parsley Septic Tanks Inc. serves Williamsburg, James City, York, New Kent, and Charles City Counties. We specialize in the installation and pumping of all septic tank systems. We are trained and certified as installers of several Alternative Onsite Wastewater Treatment Systems and are continually attending training as new and more advanced systems are developed. Parsley Septic Tanks Inc. is here to help in all of your septic sytem needs.

You can't beat the service and the honesty of the employees. They are very knowledgeable and help…read moreyou to save money. I highly recommend! A++

I'm in the process of selling my home and needed a septic inspection. He pumped out everything and…read moredidn't destroy the yard/grass. He treated it like it was his own property. Unfortunately, the inspection revealed the need to replace the distribution box. From the inspection to the repair I couldn't asked for anyone better than Ben. He's one of the nicest people I've met. He's very prompt, professional, and respectful. He took the time to explain everything to me. No one ever wants to have to spend $2500.00 on repairs but I swear he made me feel like I got every penny I paid for. If you own a septic system Jerry's is the place to call and ask for Ben he's awesomesauce!!!! Thanks Ben!!!

Locating an old septic tank and pump it out! The 1st team was not successful but returned with…read moreanother crew to help them with location of tank! They went the extra mile to help as a team effort! I will continue using them for additional locations! I will highly recommend them to my friends!

We had a very large tree fall across our septic tank and drain field during the last ice storm…read more Called C&W, which happened to be the guys who dug everything for the previous owners. After a bit of scheduling confusion, they came out the same day originally scheduled and couldn't have been more professional. No surprises or extra charges. Will be the company we continue using for all future work. Highly recommend.

They were the first ones to respond to my request on Angi, and ultimately the ones I picked for…read morewhat I needed help with. So, I have a home warranty plan but...what I had was considered "a fixture" issue so I was on my own! (I might be looking for a different home warranty company now, lol). So Nick came over and talked with me and was really helpful. I had told him what was going on and it turned out that the real issue was my house's main water shutoff. That's major to me, and I liked the honesty as I was shown the list of pricing so I understood that these were set prices and that made me feel safer, like someone wasn't just trying to give a higher cost because I'm a woman. You may laugh but I still see that practice, so that was good to see. I called two other places and one (Benjamin Franklin) actually wanted to charge $350 dollars more for the same work, and then came down in price to be just $100 more than Southern...I know I'll never call Benjamin Franklin! I really had a good experience with Southern Plumbing and Nick was very helpful, prompt, did clean work that has a warranty, and I recommend this company.

Called for a tankless water heater issue. Very responsive; the techs came out in less than an…read morehour! After several minutes diagnosing the problem, the conferred with the manufacturer over FaceTime. I had never seen that before, but it added to my confidence in getting my issue fixed. They ordered the required part, and they came out two days later to install it and drain my lines. They temporarily got my hot water running until they could install the new part. Price was very reasonable, and the communicated with me over text and email so I knew what was going on the entire time. Highly recommend this outfit!

Excellent Customer service. Did an excellent job on my septic! I would highly recommend.read more

I received conflicting information from different employees. Professionalism was poor. No…read morecustomer service whatsoever. It's a sad shame that new management has no respect for its customers and their business name. Never again.

Seeing these past reviews, I need to write, the company has taken steps of improvements. I now…read moregive them a 5 star rating. The new crew installed a new septic system and I was amazed at their work ethics and professionalism. Chad, Mason, and DJ worked with diligence and excellent workmanship. I will give them a call in the future for inspections and cleanings. Thanks guys!

Be careful when making appointment and they offer same day service there is an up charge of $200…read morethat they do not tell you when you call them. Calling to complain will get you nowhere! Poor customer service.