A Plus Landscaping gets an F Plus Review!!!!
Anthony came to our home the first part of November and gave me a contract quote for lawn services. My husbands a mariner and I needed lawn service until he would come home in December.
Anthony and I discussed a monthly contract but he needed to go back to his office and write up a proposal and send it to me via an email.
I received the email and the proposed contract, which listed many lawn service options, of which I could choose from. The services get very expensive if you add on more than lawn cutting and leaf removal! I told Anthony the first proposal was too high.
He stated he sent me options and I could choose what best suited our budget.
I asked Anthony to send a another proposed lawn service contract with just just lawn mowing services one time a week and leaf removal.
He sent me the second proposed contract!
My husband surprised me with an early arrival home!
I contacted Anthony and stated my husband is now home and I needed to discuss the proposed contract and see if it was necessary, at this point, for lawn service.
I would call Anthony back.
I called F Plus Landscaping back. I believe at this point on, I spoke with Dan. I stated to Dan my husband wanted services for one lawn cutting and one leaf removal. Dan stated to wait for the leaf removal after all the leaves were down.
Two men were scheduled and came to our home. They had mowed our lawn, edged and blew the driveway of grass after the lawn was cut. The two men were here approximately one hour.
We were charged 70.00 for the grass cutting and 120.00 for "three" hours of leaf collecting that was not provided!!!!
How many other customers are being billed for services that were not rendered or over charged for hours not worked?
I called "F" Plus landscaping and spoke with Dan. His southern hospitality disappeared and was replaced with an attitude!
He stated he spoke with Anthony and Anthony assumed that I would sign the contract thus giving us a quote for 140.00 This would be for the 1x grass cutting in November and removing all the leaves!!!
Dan stated since we did not sign the contract- we were now being billed 190.00 for the above services, to be rendered.
Dan seems to have this philosophy that the customer is "never" right!!!
I felt bullied and intimidated!!!
At one point, Dan even laughed inappropriately at my responses, a couple of times, during our conversation.
At that point I told him we are done with the conversation and I stated I would pay the fraudulent charges of 190.00. I gave Dan my credit card number and paid the bill.
I told Dan I do not want to sign a contract with a dishonest company that overcharges and bullies their customers!
Dan never addressed the inflated hours of service billed nor the fact that leaves were not removed. He just wanted the contract signed and the bill paid!
My husband and I will gladly share our story with others. We don't want anyone else to feel pressured, bullied or intimidated by anyone person or company. We also suggest all persons to be vigilant of this company's way of billing!
I'm sure Dan will get his hospitable last word in because he's a bully! Go for it Dan!!!!
No stars for F Plus Landscaping!!!! read more