My father has been a resident for more than 5 years. In the times that I have visited the staff…read morehas been very attentive and kind. When my mother passed shortly after moving in to the facility in 2013, the staff helped her with this life transition and my father afterwards with compassion. It is great to visit and see the amazing camaraderie between the residents. They have a bond that transcends all stations in life through their service.

When things go wrong there, they really go wrong. My father fell three times during his brief stay…read morethere. He was not examined immediately after the falls by a doctor at the home, even though he was in extreme pain and crying. They started physical therapy without any imaging. He was x-ray'd only after I drove from out of town and demanded an x-ray after the second fall. When he fell the 3rd time, my mother asked for an ambulance, and they denied her. The nursing supervisor told her that falls were to be expected, and that this was her "new normal." The next morning, a very large hematoma was discovered on my father's hip and leg, and the nursing staff finally called an ambulance, after he had suffered all night. After examination at the hospital, it was discovered that he had broken his back in THREE places. There was no follow-up call from the VA to check on him, and no communication from them following his last fall, no communication from the social worker, and no assistance offered to my mother in planning care. The communication with the staff was marginal before this last incident, and non-existent afterward with the exception of a phone call to my mother upon his hospital discharge to let her know he had been discharged from the VA. Discharged without prior notice, discharged without communication to discuss future care, discharged without care and dignity. Is this how they treat disabled vets? Apparently so.

I needed to go over to the hospital to get some X-rays done and everything went great. I drive to…read moreST George for doctors because Vegas just doesn't cut it when it comes to medical care so I was worried I would be there all day waiting as it's walk in only for X-rays. Once I checked in on the kiosk it only took a few minutes to be called over to complete my check in. Once I finished and sat down it took 4 minutes before I was in the back getting x-rayed. The staff were all friendly and caring and had me in and out with ease. So far I've had great experiences with intermountain and hope it stays that way.

Billing department stinks!! I have been making regular monthly payments higher than the suggested…read moreamount on a scan I had done 4 months ago. I have been consistent with my monthly payments. I owe less than $150 now and got sent to a collection agency!!!!!!! They will NOT STOP CALLING ME!!!