1. Huntsman Kathy DVM

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Fredericksburg, VA

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Huntsman Kathy DVM

5.0 (1 review)

Services - Huntsman Kathy DVM

Pet physical or wellness exam

Pet vaccinations

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10 years ago

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England Run Veterinary Clinic

England Run Veterinary Clinic

(29 reviews)

We've been coming to England Run since last December when we moved to the area. Getting an…read moreappointment was easy and still is. They really try to accommodate their patients. The front desk is always friendly. It took me by a nice surprise when I was calling about our one dog and the lady I was speaking with asked about our other dog who had been having health problems; I appreciated it. Both our dogs have only seen Dr. Fisher and we love her. She's honest, kind, and does a great job explaining things. We know our girls are in good hands here!

During a recent visit, we were required to return the following day because an insufficient blood…read moresample had been collected for laboratory testing. During that follow-up visit, the veterinarian's notes and verbal assessments seemed inconsistent with what had been discussed previously. For example, there were discrepancies regarding the severity of my cat's dental condition and whether an ear infection was present. When my husband and I questioned one of the technicians about these inconsistencies, we did not receive explanations that increased our confidence in the accuracy of the records. As a pet owner, it is concerning when diagnoses, observations, or medical history appear to change from one visit to the next. I was also disappointed with the communication regarding laboratory results. Because the test results would affect my plans to adopt another cat, I explained that the timing was important. However, I was given only a standard estimate for laboratory turnaround times. When Alex, technican later followed up, I felt that my concerns were met with a defensive response rather than an effort to address them or explain the situation. What troubled me most was the lack of accountability and professionalism when concerns were raised. Mistakes and misunderstandings can happen in any medical setting, but pet owners should feel confident that concerns will be taken seriously and that clear, accurate communication is a priority. Staff and practice should take responsiblity for poor customer experience however England Run staff was defensive and deflective as if we were difficult customers! Based on my experience, my husband and I no longer felt comfortable trusting this practice with my pet's care and welcomed the England Run's office to transfer my records elsewhere.

Huntsman Kathy DVM - vet - Updated November 2026

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