I recently visited a branch to inquire about a car loan. I was given the loan during the same visit…read moreand it was effortless on my part. Very smooth and everything explained very well.

You need minus options in your rating options!…read more My account started getting compromised about 4 years ago. I'm 62yrs old and have been banking since I was 18 years old and had never had my account compromised. I moved here from Florida in 2019 and have been banking with American One since. I think I've had to replace my debit card 12 times in the last four years or so. In January this year, I misplaced my card and had to get another. Since then, I've been in 3 times for a new card because of fraud. If this has happened to you, you understand how frustrating this is, repeatedly. The last time it happened, I asked if other members were experiencing the same thing. I was told that they can't give out private information.... I didn't ask for any. I was scolded like a child and told the credit union only gives 3 debit cards per year, so if it happened again, I wouldn't be able to have another debit card until January 2026. I responded, I'm not stealing my money, someone else is and your solution is to punish me by taking my debit card? Well, I had to go in today because of another fraud alert. And yes, they refused me another debit card, but no worries, I have a Freedom card I can use... So what happens after that card is hacked 3 times?? Other than a few tips, which I followed, there is nothing else they will/can do, they say. Needless to say, I'm looking for another credit union. How lucky do you feel to know your money is not safe there and their solution is to limit your access to your own money....

Do not do your banking here. The people that work there are rude and unfriendly and extremely…read moreunhelpful. They have no patience when working with older people. I called there to get some help because my brother passed away and the person I was talking to showed zero empathy and was rude. They will take your money but beyond that they have no customer service.

I had arranged for my cognitively impaired adult child's guardian account at Huntington to receive…read moredirect deposits of her SSI benefits. She also had her own separate account at Huntington. She deposited a check from a sale which unfortunately turned out to be counterfeit. We notified the bank and made a payment to cover the check. Huntington closed her account and the guardian account without notice. Her disability check is now lost in the system, and I can't reach anyone at Social Security. I must wait for Social Security to send a PIN number through snail mail just to access the web portal and make an appointment with them. She had no access to the guardian account. Guardian accounts cannot be accessed via the app or the web. Guardian accounts do not have debit cards. All transactions must be done in person at a bank branch. They closed the guardian's account, claiming it was a risk because her personal account received a counterfeit check. This is blatant discrimination against individuals who require guardianship to manage their finances.

I started out admiring the management, the curtesy, and service rendered. I'm not really sure, but…read morethey wanted to close my account. I Was told that I would get a check for $1650.00 in the mail. However, after waiting, and waiting for weeks, it never came. I was concerned, as it's quite a significant amount of money, so I started calling management, two- three times a week. Never got a response. Then I called a different office, who said I have to speak to Customer Service. I called their leaving messages. No reciprocal calls back. No money. Where is my check? Do they even care? It surprises and amazes me that a Bank trying to get established in Jackson could be so careless, and poor customer service. I was asked for this evaluation. I would have stayed more quiet, if I had not been asked, and or weren't completely dissatisfied, insulted.

A1 is like family. They are ready willing & happy to help customers with a smile. They even help…read morefilling out deposits & don't charge for new card if you need a new one for whatever reason. Very reasonable checks. Many different locations some staying open later than most. Five star with a welcome home feeling.....

I have been a member for over thirty years. I have had over twenty loans with them and I haven't…read morehad any problems of any kind ever! I have never been dissatisfied with the credit union, the staff or anyone ever! So all I have to say is that i don't think you could find a better bank or credit union hands down they are simply the best and always have been! Allen McBride

They are the best everybody up. There is a super nice and friendly, especially the really nice girl…read morewith the rainbow hair.

6 months ago I had fraudulent charges on my account for about $700. All these months later and I'm…read morestill getting the runaround from Customer Service and anyone I talk to. Filed multiple tickets to get refunded but anytime I call back it's like they lost the request and I have to file a new one. This bank does not seem to care about their customers. Thinking a switch is in the future. Jason B.

Besides they are the slowest bank in all of history ,I stood in line for 25 mins to cash a check. I…read moreguess two women talking about nonsense means more than business ,I only bank thru the atm.Now the big upgrade w/New york - no thieves in New York, Im changing banks Very Soon. Piss poor bank go in one and see for yourself ....

for 6 months no call back I go to withdraw my money they tell me no close my account and keep my…read moremoney. I have money orders to pay the loan they said wait until Melissa the manager calls she called today to cancel my account. Their lawyer Chuck Holzman told them to withhold my documents. if you want your mortgage erased message me on FB Ryan Patrick I'm sick of the little man being screwed when the law is in our favor they just get mad when we know our rights. save America get mad "We the people"

Been with Tru (CP Federal) for over 10 years and honestly I can't recall much issues here…read more.. Besides the one time they couldn't reimburse me when my son spent hundreds of dollars on a phone game. I do feel like they should have flagged it and kept it from happening given how much was being spent in such a short amount of time. Besides that I've always enjoyed this bank