I, like many others, fell under the spell of mail order pet supplies during the pandemic and I'm…read moresad to say that I have allowed that to continue much too long. Earlier this week I stopped at Wags & Whiskers for some help with my animals who decided to go on a hunger strike simultaneously. I had forgotten how nice, and necessary, it is to shop local. The folks here have always been so friendly and helpful. Fixed all my critters with one trip and sent me home with some samples just to be sure. While there is the convenience with online shopping, we lose the human contact and helpfulness of shopping local. So this is a reminder, we are blessed with so many wonderful local businesses. Let's not forget to support them because they've been supporting us all along. Stopping on my way home today to pick up the solution you helped me discover. Thank you, Wags & Whiskers!!!

Quick and affordable for a nice dog bath! Friendly staff and clean environment! Lots of dog treats…read moreand toys to go shopping for your fur baby!

This place is the best. We try to make every event but they have so many we can't get to them all…read more Peaches is very picky eater and is camera shy but every time they are so nice to her. She loves their yogurt cup treats. We buy the other super cute treats for family pups (since Peaches won't eat them). They do so much for pups in the community. Besides awesome treats they have toys, clothes, and more for your pups.

I usually pop into Baxter Bailey when I'm out running errands without my dog in tow, but on my most…read morerecent visit, I took my dog in to try on coats. I was super impressed by the coat selection! We tried on a few until finding the perfect fit, and the staff was so kind and helpful. Willie loved all of the attention and treats. Aside from coats, they have a vast variety of toys, treats (including a bakery!) and dog supplies. There are even gifts for dog lovers! There's a parking lot behind the store with free parking for shoppers and plenty of street parking on the opposite side of the street.

Love this spot! I needed a new pet store for my dog after moving to the area. I stopped in here and…read morewas able to quickly find what I needed. The cashier helped sign me up for the rewards program while being very friendly and asking about my move. Parking & check out was a breeze. This will definitely be my go to pet store!

I'm really impressed with the Donelson Pet Supermarket. The staff is always warm and friendly. And…read morethey always offer to help! I've found prices reasonable, too.

Cute lil store, went out for their Donuts and Dogs event with the Basenjis between shows and was…read morepleasantly surprised with the treats that they had. I always like to visit the smaller shops to see what kinds unique collars, leashes, tags. This store has a tag machine and a dog washing station. I would return if I was back in the area.

We have a very special little boy named Jericho, he's 4 yrs old and he's just Rotten to the core…read morebut we love him and we have a hard time getting him groomed with the right person with the right cut! BUT LET ME TELL YOU!!!! We went to this fine establishment and we were not disappointed ONE BIT!! He had the pleasure of being groomed by Rosa, we felt very comfortable with her she was very calm and soft spoken just the type of person to handle your pride and joy! When he was ready to come home ,daddy went to pick him up and when I saw him , I knew WE FOUND HER!! THE ONE!! His cut was PERFECT and he smelled handsome, he even got a cookie and some cologne to bring home! She better not go anywhere, we will follow!! anyways, he will most definitely be back EVERY TIME!! Oh and the front desk person ,didn't catch her name (sorry) recommended some food for our picky eater and he gobbled it up-he's never done that before!! So THANK YOU--MT JULIET STORE

Literally the best experience at a pet store ever... lol it's odd how good their service is, but…read moreI'm not complaining! They are super friendly, help you carry things out to your car, and if it's raining they will bring out an umbrella to you and walk you to the door. They have a great selection of things! Overall everything is a great price, except their flea medication is fairly expensive - I recommend getting that elsewhere! Everything else here is fine though! I drive 20 minutes for this place just because I enjoy this pet supply store so much more than other stores; they have a bigger selection and the best staff in town!

I wish I could give 100 stars. Just went in with sisters and our pup and got greeted at the door…read morewith treats. The workers were all so kind!! Will definitely be back

My dog and I went to training classes when I first adopted him. That was about two years ago, and I…read morefelt like we both needed to brush up on our skills. I took Bruce to be evaluated by "Happy," PetSmart's newest pet training instructor, because I didn't know if I should enroll him in the Intermediate or Advanced class. I thought the evaluation would take maybe 5-10 minutes. Happy easily spent 45 minutes, maybe even an hour, working with Bruce, getting to know him, doing a physical evaluation, going over every inch of him, checking for any quirks he might have, and evaluating his current skill set. I was completely blown away by his attention to detail and ability to immediately connect with Bruce, and I (obviously) wanted to enroll in his class immediately. Instead of an Intermediate or Advanced class, he suggested Bruce and I enroll in a Therapy Dog class. After 6 weeks of training, I have a completely different dog. I feel far more connected to him, he is much calmer in social situations, he is more in-tune with, and responsive to, my commands... Happy is the greatest dog trainer I've ever met. So incredibly grateful for his help - we gained a true asset in our community when Happy started training at PetSmart here in Madison.

Today I brought my 18-year-old Pomeranian to the groomer, and what happened was unacceptable,…read moreunprofessional, and honestly heartbreaking. My dog is extremely small, fragile, and senior, so she requires gentle handling and extra caution. Instead, she was put in harm's way by her groomer, Ronnie F. Ronnie called me to say that my dog had "slipped out of the leash" and fallen to the floor, hitting her hip. She delivered this news without any apology, without urgency, and without the slightest concern for my dog's well-being. Her tone was cold and dismissive, as if she was inconvenienced by the accident not responsible for it. A groomer's FIRST responsibility is to ensure the animal is properly secured before picking up any tools. Especially with an elderly dog, safety should be the top priority. The fact that my dog fell at all shows clear negligence. But what disturbed me even more was the groomer's attitude afterward. When I arrived, Ronnie continued speaking to me with a nonchalant, irritated tone--like she was the victim in the situation instead of the person who caused it. She still never apologized. Instead, she raised her voice, said she "needed to go to the back," and walked away as if she could not be bothered with the very real possibility that she had injured a senior dog. I was polite to her the entire time, yet she acted as if she was being attacked, even though all I wanted was an explanation and reassurance that my dog was okay. My aunt asked how a secured dog could fall, and Ronnie's response was, "When they're this old, it could happen." That statement alone shows a complete lack of accountability. Age is not an excuse for negligence. What happened today makes me seriously question how many other animals have been treated this way. Mistakes may happen, but a lack of empathy, a lack of responsibility, and a complete failure to show basic professionalism is unacceptable especially in a job that involves vulnerable pets. My dog could have been seriously injured, and instead of compassion, we were met with attitude. That is not the kind of person who should be working with animals.

I've been a customer at Spot's since I moved here over a year ago. I was always happy with their…read moregrooming of my dog as well as their customer service. Yesterday I had my Doodle groomed and noticed an extra charge of $20 dollars written on the bill. It said Doodle Fee. I asked the associate what that meant and she said oh it's just an extra fee for Doodles. I asked her why and she stated it's because they started getting so many in the store. So I said that makes no sense at all! It's just a grift then. She said not necessarily sometimes they are in bad shape. I said well Angus is not in bad shape. He is well taken care of and he is an easy groom. The groomer has told me that he is a very good boy and that he kisses her the entire time. I then told her there is a fee for de-matting so her explanation really makes no sense. I told her that I was not ok with paying the fee. I said I will have to take him somewhere else and she casually said "Ok". She then walked to the back and spoke to someone I guess. She didn't bring Angus and said "The Doodle fee has always been there and you just didn't see it." She also stated they went up on all their prices which I didn't care about at all. She sat there blankly staring at me and said that's the price do you want to add a tip. I was furious but I paid and left. So if you have a Doodle instead of a Poodle you should stay away from this place because I also asked if that was the case and I was told the blanket charge just applies to Doodles.

Customer service is really nice. I love the automatic self dog wash and the staff is always very…read morehelpful. Will always go here to groom my dog myself.

Super nice place and always friendly people but really still too expensive for me unfortunatelyread more

on 2 different occasions the same day delivery could not get to us, when i called in to complain,…read morethe agent TRAVIS, was not helpful at all, very rude, i ask if the president mr. Mc Ghee, did not have voice mail, that i could leave a message, hard to understand that he does not have a voice mail, is he a owner who has an office with not windows. my service at there corporate level was not good, and they do not offer same day delivery, is only works if they can get too you, again when i askTRAVIS for his supervisor, was told they were in a meeting and could not be disturbed , bad deal all the way around, especially TRAVIS in CS

My daughter and I are in the middle of a cross country road trip. We stop for coffee frequently…read more This morning, 4/23 we chose Crossroads. The young lady who waited on us was so sweet! She greeted us when we entered and let us know when the items for her cooler would be arriving ( we were there pretty early). We ordered an Americano with cream and a cold brew with cream. This is the first place out of many where the staff asked how much cream we wanted and poured it in front of us. I know it sounds like a little thing but it's the little things that add up. We also asked her about the animal adoption that they support and she was very excited to tell us about it. Once we hit the road, I looked up what Crossroads is all about and I'm in love! What a wonderful community supporting/ animal loving organization. If I lived here I would be here on the regular.

I've had my pup Bentley (breed: Wheaten Terrier) groomed here twice in the past few months and both…read moretimes we were with Lindsey Mehl and she is WONDERFUL! Bentley has some physical health concerns that Lindsey accommodates very well and she listened to my preferences for a teddy beat cut vs. a breed specific cut. The organization is great overall too and I'd highly recommend checking them out! Def ask for Lindsey - she was great with Bentley and it sounds like she loves groomer larger dogs, too! Thanks, Lindsey!